In most cases, its not a full featured CRM required by small firms for their customer management. A heavy CRM application in a small firm may not be suitable in terms of adaptability and cost effectiveness. These points are considered and well addressed in Maple CRM. We will be able to cater to sales enquiry management, support desk, lead generation, sales promotion, lead to conversion analysis and much more.. While there are hundreds of CRMs available online, what is Maple's advantage?

	We provide 24x7 online support. Customers can contact us through phone, email or chat. Our service response time shall not exceed the issue resolution time mentioned against each package.			When we have a problem we need immediate resolution. Implementing CRM is also not different. We can setup your CRM within one hour from order confirmation.
	We offer the lowest rates for a web based CRM. Our rates are as low as Rs. 300/- per user.  Price Chart..			Do you have a system that needs to be integrated with the CRM? No worries.. We provide quick integration with any website or application using our Web Service APIs.
	Implementing a CRM system and getting into it as a practice is a hurdle for most of the small organizations. We provide free online training to all our customers regardless of the package selected.			Maple CRM usage can be scaled as you grow in your business. Maple brings a cost effective CRM for small firms with no investment required on hardware, system management and user training.

Have a look at the options and decide on what exactly is your requirement. We will setup your required configuration as quickly as possible.

In today's competitive business landscape, small and medium-sized businesses need the most efficient and effective way to market, sell, and service clients. The earliest hour response and issue resolution can make your clients stick to your service and business. Maple CRM can function as Support Request Management Software, Enquiry Management Software and a Client Management Software.

Maple provides the following features:

• Enquiry or Ticket creation from your website, email (eg: support@yourcompany.com), ZipDial or any other web based systems.
• Automatic assignment of Tickets to users based on preconfigured settings.
• Assignment and Schedule notifications through mail and SMS.
• Support Ticket status updates to customers over mail and SMS.
• Support for multiple activities and schedule configuration which allows multiple agents to work on the same Ticket if required.
• Single page administration of each Tickets. This allows the agent not to switch between many screens for updates and notifications.

Sales Force Automation (SFA) enables you to analyze the entire sales cycle and successfully manage your sales pipeline – from first contact to final sale. Maple CRM addresses this by providing clear definition and demarkation of Lead to Sale, Contact to Customer life cycle management.

As a marketing and Sales management tool, Maple CRM supports the below features:

• Capability to build contacts from website, email or spreadsheets (MS Excel file)
• Email and SMS Campaigns powered with multiple template configuration support.
• Product Catalog support and provision to build and send quotations.
• Lead Classification based on various criterias like customer interest factor and market conditions. Maple supports Tagging, a very useful feature in this aspect.
• Lead to Sale funnel management which enables the top management to understand the impact of Campaigns.

Maple CRM is designed with high usability value in mind. We understand that the real users of the system are not technical engineers and architects, but the support staff and sales executives. Better understanding of the system by the real users is very important to come out with effective analysis and accurate results.

Maple brings you all the features of a small scale CRM in a very cost effective manner:

Web based integration with your existing website or legacy CRM systems. Classification of Leads, Contacts, Customers and Accounts EMail and SMS Campaigns for Marketing & Sales. Custom Reports and Charts for analysis and reporting.

Multi level user access control Fully configurable to suit your type of business. Product Catalog and Document Management Mobile application for quick access