{"id":860,"date":"2015-09-22T04:15:05","date_gmt":"2015-09-22T04:15:05","guid":{"rendered":"http:\/\/maplecrm.com\/blog\/?p=860"},"modified":"2015-09-30T04:16:11","modified_gmt":"2015-09-30T04:16:11","slug":"why-implement-a-crm-system","status":"publish","type":"post","link":"https:\/\/maplecrm.com\/blog\/why-implement-a-crm-system\/","title":{"rendered":"Why Implement a CRM System??"},"content":{"rendered":"

In today’s world, information is exchanged at a rapid pace, and in general, people are more impatient as they are now accustomed to on-demand access to information. \u00a0In turn, your customers require instant responses to their inquiries. A CRM software\/SaaS system can facilitate access to important customer (and prospect) information with a few mouse clicks, instead of searching through filing cabinets, sending customers to voice mail, or running down the hall to track down salespeople.<\/p>\n

Here\u2019s a breakdown on why customers leave, according to a recent survey by Business Brief.<\/p>\n

    \n
  1. 1% pass away<\/li>\n
  2. 3% move<\/li>\n
  3. 14% are lured by a competitor<\/li>\n
  4. 14% are turned away by product or service dissatisfaction<\/li>\n
  5. 68% leave because of poor attitude or indifference<\/li>\n<\/ol>\n

    When customers have to wait for information, they can quickly become dissatisfied, and they can perceive a lack of interest on your part. \u00a0Dissatisfaction ultimately leads to lost clients and lost revenue.<\/p>\n

    Executives need to ask themselves some important questions?<\/p>\n

      \n
    1. Do I, my customer service team, AND my sales team have visibility into customer records, sales pipeline, and prospect information in real-time at a moment’s notice?<\/li>\n
    2. Have multiple salespeople called on the same customer or prospect?<\/li>\n
    3. Are salespeople able to access customer\/prospect information when they are out of the office?<\/li>\n
    4. And with sales often out of the office, can employees answering the phones respond to customer questions on the spot, instead of routing them to voice mail?<\/li>\n
    5. Do my customers feel discouraged when they have to wait for information?<\/li>\n<\/ol>\n

      Maple CRM<\/strong>\u00a0(Customer Relationship Management) software can answer these questions, solving today’s dilemmas, by providing a data storage center for customer\/prospect communications and paperwork.<\/p>\n

      If that’s something you are interested in, I welcome you to check the below<\/p>\n

      URL:\u00a0http:\/\/maplecrm.com\/free-crm-trial-india\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

      In today’s world, information is exchanged at a rapid pace, and in general, people are […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[31,200,167],"class_list":["post-860","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-cloud-computing","tag-crm-integration","tag-customer-service"],"_links":{"self":[{"href":"https:\/\/maplecrm.com\/blog\/wp-json\/wp\/v2\/posts\/860","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maplecrm.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/maplecrm.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/maplecrm.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/maplecrm.com\/blog\/wp-json\/wp\/v2\/comments?post=860"}],"version-history":[{"count":2,"href":"https:\/\/maplecrm.com\/blog\/wp-json\/wp\/v2\/posts\/860\/revisions"}],"predecessor-version":[{"id":862,"href":"https:\/\/maplecrm.com\/blog\/wp-json\/wp\/v2\/posts\/860\/revisions\/862"}],"wp:attachment":[{"href":"https:\/\/maplecrm.com\/blog\/wp-json\/wp\/v2\/media?parent=860"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/maplecrm.com\/blog\/wp-json\/wp\/v2\/categories?post=860"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/maplecrm.com\/blog\/wp-json\/wp\/v2\/tags?post=860"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}