With our previous experience with Maple CRM, we have engaged them to develop a Customized CRM for our demand generation program. I am glad to say that the team has done a phenomenal work in the last 2 years in bringing effective lead management a reality. With lateral thinking, the team had developed a fully automated lead management tool which is capable of identifying the right sales person (basis the product, customer segment and territory), follow-up, provide periodical updates / escalations to top management. Typically, Zero intervention post submitting the lead in the system.
Our sales team is very happy with the simplicity of the tool which has led to increase in sales feedback rate by 3.5 times in comparison with our traditional system. In my experience, Maple CRM is one of the very few agencies that bring great value to business at a competitive pricing.