Delivering great customer experiences is a key part of the relationship between company and customer. Organisations in all sectors are therefore constantly looking for ways to positively stand out and give that significance difference to customers.
A good customer service management and support system helps you to not only reduce costs and improve customer retention, but with the right processes, it can be a vital tool for upselling and driving more revenue.
Maple offers you the Customer Service Management over the cloud that helps you to improve customer satisfaction, attract new customers and lower service costs.
The Maple CRM solution provides the full range of customer life cycle i.e. Sales, Support, Contracts and Service. It gives your service and support executives better visibility into customer issues. The Customer Service capabilities of Maple helps you to assign, track and escalate cases to serve customers more quickly and efficiently. Support staffs are notified about their service schedules and support requests through SMS or Email.
- Customer Management
- Contracts Listing
- Support Requests
- Service Schedules
- Track Customer details in real time and enable better customer retention.
- Provide instant information of service and support schedules to support staffs for faster resolutions.
- Accelerate resolutions by setting up TAT (Turn Around Time)
- Add customer behaviour and their history to the Customer details so that reps do not miss out any details.
- Replicate the Service Schedules by Support Request types.
- Manage Contracts under each Customer and set its duration.