customer management system

Online Customer Service Management

Posted on by maplespeaker

Delivering great customer experiences is a key part of the relationship between company and customer. Organisations in all sectors are therefore constantly looking for ways to positively stand out and give that significance difference to customers.

A good customer service management and support system helps you to not only reduce costs and improve customer retention, but with the right processes, it can be a vital tool for upselling and driving more revenue.

Maple offers you the Customer Service Management over the cloud that helps you to improve customer satisfaction, attract new customers and lower service costs.

The Maple CRM solution provides the full range of customer life cycle i.e. Sales, Support, Contracts and Service. It gives your service and support executives better visibility into customer issues.  The Customer Service capabilities of Maple helps you to assign, track and escalate cases to serve customers more quickly and efficiently. Support staffs are notified about their service schedules and support requests through SMS or Email.

Key Features:

  • Customer Management
  • Contracts Listing
  • Support Requests
  • Service Schedules

Benefits:

  • Track Customer details in real time and enable better customer retention.
  • Provide instant information of service and support schedules to support staffs for faster resolutions.
  • Accelerate resolutions by setting up TAT (Turn Around Time)
  • Add customer behaviour and their history to the Customer details so that reps do not miss out any details.
  • Replicate the Service Schedules by Support Request types.
  • Manage Contracts under each Customer and set its duration.
To know more about Maple’s Customer Service Management, visit

Lead Management System with powerful integrations

Posted on by maplespeaker

Lead Management system is all about getting enquiries from various sources, contacting the leads, nurturing the leads to convert them into business. The process starts from one point of the sales funnel and reaches the end of the funnel as qualified or disqualified lead. The entire process needs to be tracked and analysed to improve for future enquiries.

Lead Management System lets in moving your enquiry through the Sales funnel passing from Leads, Opportunities, Prospects, Accounts and finally being Customers. The process comprises managing activities and schedules under the different phases of Sales funnel. Adding documents, remarks, interaction details & other information are all the part of process in managing leads and the system helps in maintaining these information as per the business need.

Online Lead Management System has offered much benefits to various businesses. With Maple’s integrated options, your lead management system can do a lot more.

Maple offers Web Interface and SMS Integrations, that can simplify your lead capturing process and eases the operation model. Your enquiries coming from website or any webpage easily lands up in your system and also allocates it to one of your executives. Customers who are interested in your product can simply send an SMS and that would reach the system assigning it to one of the staff.

The integration can be configured in such a way that depending on the location, pincode or any other information it can be assigned to the particular department, branch or executive. It works in a fairly simple way.

With such wide variety of capabilities, Maple CRM helps in letting your business achieve its goal from one centralized location. The above integration feature is just one part of the Maple CRM system. To discover much more features and its benefits for your business, do contact us.