CRM Solution for IT Companies

The information technology (IT) industry has become of the most robust industries in the world and is one of the most important industries in the Indian economy.

IT is the key driver of global economic growth. The demand for IT services has increased substantially over the years. The IT sector has emerged as a major global source of both growth and employment.

So how Maple CRM can help IT Industry to improve the business volume?

1. Using ZipDial Toll free to run a virtual call center.
2. Lead Generation through SMS.
3. Manage database of potential customers (grouping them into different categories like type of service provided, source of contact, etc).
4. SMS alert to Sales Agents for following up with the customers.
5. Integrate website or any web page to Maple CRM for generating leads automatically.
6. Assign activities to employees and monitor the work flow.
7. Attach any type of documents (bills, quotations, etc).
8. Customer Support Management.
9. Contacts Manager for Sales & Marketing.