CRM Solution for Hotels & Resorts

Hotels and Resorts are a part of the Hospitality Industry, which includes categories like lodging, restuarants, tourism, amusement etc. The hospitality industry covers a wide range of organizations offering food service and accommodation.

Prior to the 1980s, the Indian Hotel Industry was a slow-growing industry. Growth in demand for hotels and resorts started growing high during early 1990s.

The industry has great opportunities to connect with new and the existing customers. With the present pace of booming IT sector, business hotels offer conference and meeting locations.

You can easily pass the information of new rates, best packages, special programmes, discounts and food festivals etc using Maple CRM.

So how Maple CRM can help Hotels and Resorts to improve the business volume?

1. Advertise latest package deals and discounts through SMS.
2. Advertise special offers to the targeted customers.
3. Advertise events, special facilities, etc.
4. Integrate website or any web page to Maple CRM for generating leads automatically.
5. Manage database of potential customers (grouping them into different categories like package wise, corporate company wise etc).
6. Facilitate customers to get SMS and email on the booked package.
7. Using ZipDial Toll free to run a virtual call center.