Support Desk for Small Business

Support desk is designed to help the support team of an organization in providing services efficiently and quickly. Support desk eliminates manual process and implements automatic process.

Many small to medium businesses dedicate an IT team who answers phone calls or responds to email queries and these details are all manually logged into some documents or sheets. The details are referred whenever needed. The process of storing and accessing these information from all the staff in support can be laborious and time consuming.

Support desk software enables you to log all the issues in a systematic manner which helps not only to streamline communication but also keeps it organized and trackable.

Few of the benefits of using Support Desk is listed below:

1. Work more efficiently - Users can gain more time and maximize the work efficiency.
2. Helps to multi task - Even when your customers are on phone with you, you can simultaneously look into other applications or refer to library documents for providing resolution to the customers issues.
3. Track trouble tickets - With the help of support desk software you can create trouble tickets and assign it to your back end team for resolution. You can also keep a track of these tickets and inform the customers about the status of the tickets when they enquire.
4. Reporting - Using reports you can know how long it is taking to resolve any issue reported, who is working on the issues, how many tickets are created etc.
5. Prioritize tasks - Different problems require different priorities. Critical issues can be given a high priority for faster resolution.
6. Schedule due dates - Due dates can be set for tasks and taken action upon.

Support Desks are designed for making life easier for the support team. With various functionalities provided by Support Desk, interactions are simplified, information is organized and process becomes much more efficient.