Today customers have more choices than you in the market. Customers can easily find whatever they need from anywhere and at anytime. So it is easy for them to find a suitable, less expensive and more valuable product than you finding more prospective customers.
Take an example where you are a customer of some company. You collect more information about what you want to buy and what offers are provided plus you also see how much reliable and cost effective the product is. That’s because you know that no matter what, you will not compromise in buying it and will make sure to buy the right one that is going to be useful. The same applies to your customers too.
So when a customer tries to find some product or goods, he would simply go to Google first and type in what he is looking for. He would get a list of companies that would offer him the product. He will try accessing the first few and explore the details. He may even try calling the phone numbers available on the website. Imagine that he would access your website here. What if that it is after office hours and there was nobody to pick up that phone at your office? Yours may be a small company not having the 24 hours call center team. Does that mean you are going to miss out that important lead? Definitely YES! The customer would simply browse few more websites and contact your competitors. That’s simple. He may never call you back and you would never even know that you missed a lead.
So what kind of solution can help your company to get these leads? Maple CRM offers Zipdial Integration that lets you have a 24 hour toll free number for your company. Whatever time the lead tries to call your company on that number, the information is tracked in the CRM and Maple can send a quick message to you either on email or SMS. This would let you contact the customer immediately or according to your convenient time. Maple ensures you that you will never miss a lead who is trying to contact you.
What if the customer sends an email instead of calling? Do we have any solution for that? Oh Yes! We have something similar to the above solution called Website Integration, where in whenever the customer sends a message through your website, it will automatically be captured in the CRM system and instantly an email or an SMS can reach you or the desired sales executives to call back the customer. That’s again a solution for you to never miss out any lead and to contact the customer immediately and not letting it go off to your competitor.
For more questions, regarding this feature or anything about the Maple CRM product, kindly write to us at info@maplecrm.com
Want to check out our pricing options? Just visit our website at http://maplecrm.com
Remember that you need your customers more than they need you!