CRM can be configured with SMS integration to work with inbound SMS responses from customer or sales agents.

Maple CRM provides flexible SMS integration solutions and ensures that SMS communications can effortlessly keep running and it can provide continuous and consistent SMS delivery.

SMS marketing is considered to be one of the few marketing techniques that is used to reach the targeted customers at anytime and anywhere.

Consider a sample SMS configuration to know how it could help in a typical business flow. Company A is into telemarketing where it deals with generating leads and scheduling meetings for the sales executives.

With a well placed CRM, you have the records of all your contacts, leads and customers. You can easily monitor whats happening with a lead, which sales agent is working on it and how interested the customer is in your product/service.

But many a times it so happens that the meeting which is scheduled with the Sales Agent often gets postponed or cancelled and it goes uninformed to the sales agents resulting in loss of time and confusion.

So what if you have a system that could confirm both customer and sales agents time schedule and cancel if none responds. So if they receive SMS notification regarding the meeting and if they respond back to the SMS, then only the meeting time is confirmed. This process could happen few hours before the actual time scheduled. This can avoid Sales Agents to travel till the client’s place unnecessarily. This also saves up the time of your sales agent.

Such SMS integration can happen with SMS templates which could be even more easier when things are all automated and responses are sent automatically based on the time duration.

Read more on CRM with SMS integration.