Connect to your customers using Maple CRM Software

Maple CRM Software helps you to centralize all your prospects and lead conversations so that nothing goes missed out and it is available for easy search. The automated CRM solution lets you easily organize, prioritize and engage with your customers. It also helps to connect to customers in a better way increasing the overall customer satisfaction and ensuring that your customers are getting accurate and timely response.

The automated lead generation tools let you get connected to your leads through various ways in an efficient manner. It offers Web Integration where your website or any web page is integrated with the CRM system and leads are captured in your CRM with all the information and further allocating it to your executives for quick process.

SMS Integration works in different ways where inbound and outbound customization process can be set and your CRM can work just the way you want through a simple SMS. SMS Integration is most of the times helpful for executives who are on the field and when they need an access to the CRM system for updating their customer interaction details.

Email Integration, Zipdial Integration are further more options which are available for generating leads automatically and processing them into the CRM system through phone calls or email capturing.

Integrations like such lets you have a comprehensive system along with your CRM resulting in you and your business having an efficient and smooth work flow.

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About Maple CRM:

Maple CRM is an on-demand CRM software solution which focuses on both Sales & marketing as well as customer support. Maple CRM helps in maximizing the sales opportunities by speeding up the sales cycle and providing better sales process and also to improve the customer support process aiming to give better customer satisfaction.

SMS configuration with CRM

CRM can be configured with SMS integration to work with inbound SMS responses from customer or sales agents.

Maple CRM provides flexible SMS integration solutions and ensures that SMS communications can effortlessly keep running and it can provide continuous and consistent SMS delivery.

SMS marketing is considered to be one of the few marketing techniques that is used to reach the targeted customers at anytime and anywhere.

Consider a sample SMS configuration to know how it could help in a typical business flow. Company A is into telemarketing where it deals with generating leads and scheduling meetings for the sales executives.

With a well placed CRM, you have the records of all your contacts, leads and customers. You can easily monitor whats happening with a lead, which sales agent is working on it and how interested the customer is in your product/service.

But many a times it so happens that the meeting which is scheduled with the Sales Agent often gets postponed or cancelled and it goes uninformed to the sales agents resulting in loss of time and confusion.

So what if you have a system that could confirm both customer and sales agents time schedule and cancel if none responds. So if they receive SMS notification regarding the meeting and if they respond back to the SMS, then only the meeting time is confirmed. This process could happen few hours before the actual time scheduled. This can avoid Sales Agents to travel till the client’s place unnecessarily. This also saves up the time of your sales agent.

Such SMS integration can happen with SMS templates which could be even more easier when things are all automated and responses are sent automatically based on the time duration.

Read more on CRM with SMS integration.


CRM with SMS integration

Being able to communicate through SMS keeps your customers or employees informed in real time and dramatically reduces the cost and time associated with the process tasks maintaining a positive customer experience with your business.

SMS based solutions can improve the profitability with simple short SMS as it includes integrated SMS campaigns, automated SMS response and reduces the need for basic outbound calls. It can also help in automating followup and manage new sales opportunities.

Maple CRM can be easily integrated with other systems to automate the SMS based workflow of organization infrastructure and reduces the communication overheads. SMS integration includes sending & receiving of information through SMS and processing the same for further communication. Maple ensures that SMS communications can effortlessly keep running and it can provide continuous and consistent SMS delivery.

How outgoing SMS can work out for business scenarios?

  • Sending SMS to potential customers
  • Sending out SMS alert or reminders for an appointment or event
  • Sending out SMS to sales agents who are on the field to call the customer

How incoming SMS can work out for various business scenarios?

  • Field engineers/technican to receive sales or customer support cases when they are on the move.
  • Voting/Polling/Surveys/Contest
  • Registration for events, service or programs.

Other key Features of Maple CRM with SMS Integration:

  • SMS templates
  • Bulk SMS
  • Personalized SMS to targeted customer
  • Send thank you SMS, SMS for greetings or wishes to customers
  • Order status update to customer through SMS.
  • Advertisements or promotions through SMS
  • SMS reminders to customers on payment/renewal/next service date etc
  • Facilitate people to subscribe to your updates via SMS.
  • SMS campaigns
  • Two-way SMS

Check out few of the sample SMS configurations from Maple CRM