Maple has been implementing more and more extensive features for simplifying and automating customer service functions for businesses. The recent addition to the basket is the integration to second level tool of zip dial’s product. With this collaboration, the software has now been able to deliver a most significant option for businesses in managing customer service.

With zipdial registration, you can have a toll free number allocated for your business and when a customer calls you over the number he will experience just a missed call. His details are automatically added as an account in Maple. With further customization, it can be assigned to a specified employee and also an SMS can be sent to the employee about this new query.

This way there is no chance of missing out opportunity or enquiry that comes to you through Phone. As said earlier, the further enhancement that is added here is that, you can have one more toll free number where your customer can check the status of his previous enquiry. Maple will detect the call that comes to our toll free number and automatically responds to his email id informing about the enquiry status and additional details. This information is fetched by Maple from the account details that has been added by the employee.

So you can have two different zipdial toll free numbers one for enquiry and other to check the enquiry status. This automation simplifies your customer service flow and eases the business operation.

If you have further queries regarding this new feature, feel free to contact us at info@maplecrm.com .

Were you expecting this kind of feature to implement but was not ready to invest on complex and costly CRM softwares? Not to worry, Maple CRM is dedicated and built especially for Small to medium organizations. The features that are added in the software are easy to use and efficient ones which will help you in your business functions. Our aim is not to build the software which has everything and then sell it, but to build a simple software which is easy to use and the one which can serve as a purpose for companies.

For more information about the software, visit Maple CRM website.