A cloud based CRM for small business owners is something that can offer number of benefits. The software can help you share information, delegate tasks and gather information about various customers and projects.
Turn on ‘Sales’ with speed
Maple CRM solution provides the right tools and capabilities for sales executives to make the most of every interaction with the customers. From planning to rich reporting features, sales rep can spend more time effectively on turning leads to business.
Building customer relationship
Being a cloud based solution, Maple CRM enables real time access to each information helping you to manage customer relationships every step of the way. Because it’s in the cloud, all customers get the benefit of the same high reliability and performance without the upfront investment. So even the smallest of companies can finally afford a great product.
CRM enables small businesses to optimize relationships throughout the product life cycle. To quickly add users as they grow, to enhance customer interactions and to eliminate the burden on IT.
The key benefits of using Maple CRM solution are increased sales and lower costs for marketing, sales support, and customer service.
Maple CRM also offers SMS integration, Website integration etc helping your business to be equipped with range of business operation tools to perform business functions as needed.
CRM application tends more to profit small industries than large ones. CRM is a strategy that works towards increasing the relationship that the customer has with the organization. CRM enables sales staff to deal better with their customers through the better management of the sales process and ultimately helps them to close sales deals faster. It manages to simplify the marketing and sales processes in an organization.
Key Benefits of CRM to various industries:
- Increase in call center efficiency
- Easy marketing campaigns
- Overall revenue increases
- Cost reduction is achieved
- Better customer service
- Businesses can gain the competitive edge
- More focus on production
- Teamwork with the organization
- Access to vital customer data
- Receive satisfied customers
- Easy handling of routine tasks
- Support & marketing expenses are reduced
- Sales teams can be effectively monitored
- Easy & controlled access to employees
- Sales forecasting can be achieved
- New opportunities can be discovered
- Aware of Customer needs
- Better integrated internal system
- Organization discipline is achieved
- Access to customer history and preferences
- Regular performance monitoring
Why Cloud CRM is best suited for Small Businesses?
Better customer service levels, globalization, higher profitability, competition is the answer. The requirements of a Small Business on CRM software solution is easy installment, less technical resources, ease of integration, reliability and scalability. Cloud CRM fulfils these needs with cost reduction methods.
Cloud based CRM application is a high-end tool which helps in organizing business processes that holds effective business interactions offering user friendly solution in performance, cost cuts, and flexible services meeting the customer’s satisfaction.
CRM standing for Customer Relationship Management is a system of business that not only helps to track and measure the sales activities but also improves the efficiency of the business executives in providing service to customers.
CRM system does not provide fruitful results immediate to its implementation. The CRM needs to seen as a long term investment that offers benefits and helps businesses to make the effective use of the resources.
CRM applications offers advantages in number of ways. Few as mentioned below:
Management of lead generation efficiently.
With the help of lead generation, you may find many leads into your lead pool that needs to sorted, qualified, managed, tracked and worked on. The leads that are generated would include the prospective buyers and also those leads who would only eat up your time and will never turn out to be a customer. CRM systems can help the marketing and sales executives to reach the productive opportunities.
Identification of in depth information of the leads and customers.
CRM system has the power to store each and every information of the customer which can be retrieved later as and when required. From searching the smallest information to finding the history of the lead, executives can get it instantly without loosing much of the time. Managers and the business owners can easily generate reports to analyse the business productivity so that further decisions can be made to improve or change the process.
Builds relationship more than transactions.
Understanding and analyzing the requirement of the customer and further offering more benefits to his requirement will make customer happy rather than you offering something which is of no interest to him. CRM applications also help in conducting customer loyalty program or customer surveys. Today’s savvy customers prefer to do business with companies that exceed their expectations with much interaction. Implementing positive experiences and resolving problems at the earliest time help companies in retaining the existing customers which may also increase referrals.
So if you think this is the right time to invest on a CRM system for your business, then do have a look at Maple CRM Software.
Sign up for a free trial today and get to know what Maple CRM software has to offer you for increasing your business profits.