Data, data & data! Lots of client related data. All the data are scattered between your employees and sales team. All are managing and tracking client details in excel sheets, notebooks, etc. And finally you are unable to get the right information when needed? Is that how you had planned your business to work?
We don’t think so! Getting new customers and growing profits is one part and managing your business process efficiently and analyse how your business is performing and increasing profits much more is the second part which is highly important in the present competitive market.
Your unstructured data may not be helpful if right details are not available at the right time.
Your client data is an important asset of your company and you need to make sure that the right details are captured, categorized and stored. The customer data need to be made available as needed to your business departments and must be up-to-date.
A shift to a cloud based CRM solution can be the perfect choice to manage your business efficiently. You can define your requirements and chalk out your need for a CRM.
You would need CRM to –
- Increase Sales?
- Categorizing and managing your client details?
- Build better connection with your Customers?
- Improve your Marketing campaigns?
- Integrat your website, emails and have all the details captured at one centralized location?
Once you design your ideas and the needs for a CRM software, you would be able get a better view of why you would need a CRM solution.
CRM is not just a tool to manage your process. It helps you to save time and money and leave you free to grow your business in other ways.
Are you considering to use a CRM? Do you want to try and find out what solution best suits for you? Check Maple CRM If you want to find out more details, please get in touch with our team and we will be able to help you with a better solution for your business needs.
In today’s business evnvironment, customers are demanding for a higher level of customer service. The customer service executives need to be empowered with all the information related to the customer at their finger tips.
A business that is unable to follow up on potential customers is going to run into trouble at some point. The use of CRM (Customer Relationship Management) software might be the key to ensuring that these factors are well handled. CRM creates a single source of customer information which reduces response time by providing quick access to all the information anytime. It improves data access.
Customer service is all about the customers perception. You have to do more than just get the job done. You must deliver on all the things (big and small) that affect the relationship with your clients.
Achieving higher levels of customer satisfaction involves having all information about the customer at your fingertips. Businesses need to know their preferences, their behavior, their purchase history as well as their demographic and psychographic information. CRM solutions can make this information available at every company executive’s desk. Practically, every company representative can find out anything that he wants to know about a customer in ‘real time’. For instance, all outstanding issues with the customer such as unpaid balances, outstanding complaints and orders being shipped are available at the click of the mouse at every executive’s desk.
No wonder, CRM is expected to unlock the doors of customer satisfaction. By connecting the back office and the front office, CRM has the ability to make the organization function like one entity and not like many departments.
Read more about Using CRM to provide Customer Service.
The future holds a different role for CRM as we enter the era of Customer focus. Focus on the customer now matters more than any other strategic imperative. CRM Technology has to bring in a connection which can help in understanding, connecting with and serving customers. Effectively managing your company’s relationships with those who buy and use your company’s products and services is very important.
Managing customer relationships has become a top priority for continued business success. Tough economic conditions, the increasing cost of doing business, competition levels, and the need to support and personalize every customer interaction are forcing business and technology leaders to think about the CRM life cycle beyond just any other simple tool.
CRM is not just defined as a process or methodologies for strategic decisions or to manage customers. It supports the key activities of targeting, acquiring, retaining, understanding and collaborating with customers.
Keeping track of customer details is an important part of providing long-term (and loyal) customers with what they want, when they want it. With a fast evolving market, businesses are expected to keep up with all their customer needs. How are you supposed to keep up? With so many questions and so less resources to take care of the queries, how easily this can be managed?
If you would like help answering that question and deciding if a CRM software solution is right for your business, then discuss your CRM requirements with our specialists from Maple CRM. Our team of experts can help you find a CRM solution that suits your business needs and goals.
Good Customer Service is the lifeblood for any business. Its not only sales that can bring profits to business. Its also the service and support that you give to your customers that can drive your business smoothly with success.
Maple CRM provides Customer Support Management feature that facilitates Customer Enquiries, Contracts & Support Requests.
Contracts & Support Requests can help in streamlining the customer specific process and help in resolving customer issues efficiently. The contracts lets you to easily manage different service level agreements between your company and the customer with well defined time frame, information and status.
Support Requests can help in creating tickets for customers in terms of complaints, issues as faced by them. With an ease to set the time frame for each support request, there is always an effective service to the customers from your company.
What more? You can define what specific attributes you need for your Customer details, Contracts or Support Request. Collect information as needed and store each record in the system. You can also add multiple contacts for a customer entry. That way, you have every information at one place with just a click.
You can assign the support requests to your company’s staff for them to work on and make closure. The solution also sends an email on this behalf so that staff is aware of the support request assigned to him.
Customer Service is crucial for any business and providing it in an effective way and making customers satisfied will help your company grow in a big way. Maple ensures that you have a smooth ride of your business process and increase success. If you want to know what others features Maple can offer to your business, then do visit the Maple CRM Website .
A cloud based CRM for small business owners is something that can offer number of benefits. The software can help you share information, delegate tasks and gather information about various customers and projects.
Turn on ‘Sales’ with speed
Maple CRM solution provides the right tools and capabilities for sales executives to make the most of every interaction with the customers. From planning to rich reporting features, sales rep can spend more time effectively on turning leads to business.
Building customer relationship
Being a cloud based solution, Maple CRM enables real time access to each information helping you to manage customer relationships every step of the way. Because it’s in the cloud, all customers get the benefit of the same high reliability and performance without the upfront investment. So even the smallest of companies can finally afford a great product.
CRM enables small businesses to optimize relationships throughout the product life cycle. To quickly add users as they grow, to enhance customer interactions and to eliminate the burden on IT.
The key benefits of using Maple CRM solution are increased sales and lower costs for marketing, sales support, and customer service.
Maple CRM also offers SMS integration, Website integration etc helping your business to be equipped with range of business operation tools to perform business functions as needed.
Help Desk software empowers your support team to effectively manage support requests for small and medium sized businesses. The software is designed to help companies address their customer’s needs in the most effective way possible. Help desk software creates a single source of customer information which reduces the response time by providing quick access to all the information anytime.
Maple CRM is an online, web based, help desk software that keeps your customer support operation organized and efficient. Customizable for your specific business needs, Maple CRM Help Desk Software provides a wide range of features and automated functions giving your support staff more time to focus on critical issues and aligning with best practices. Our comprehensive set of solutions offers you scalable, easy-to-use tools to make your support desk more efficient.
Many companies struggle with the desire to provide excellent customer service with limited IT resources. These companies require a help desk software that is easy to set up and simple to use. Maple CRM helps companies with:
- Easy Sign-up
- Easy Deployment
- Easy Reporting
Since Customer Support Desk is an online solution, you don’t have to worry about servers and software upgrades. You can access the software system from anywhere, from any device. The solution provides a seamless work experience for your team and increases customer satisfaction. Maximize your service delivery platform with Maple CRM Help Desk Software Solution.
Contact us today and subscribe to Maple CRM Software for your business!
How often can you define the customer service process requirements by just a glance on the business? You would really need to understand the start to end point of the business model. You would need to use an approach of understanding the core requirements and use the satisfaction measures.
Empower the agents of your business who deal with customer service with a complete and a relevant system that could be used for each and everything for day to day process.
The fact is that without a collaborative system, your agents would spend more than 60% of time searching for the right information from here and there. The effective way would be to provide a collaborative system to the customer service agents to work. The present market offers automatic applications that can include process flows, workflows and marketing softwares etc. It is easier to work with such applications that would help in concentrating on your core business rather than administrative work of storing, tracking and exporting the required data.
For many companies, the use of software applications has proved to be profitable tool that has improved answering speed and increased customer satisfaction.
Usage of right systems can also help in understanding the customer service operations that would inturn be helpful for managers to make decisions about hiring or any operational process that would lead to company’s business goals. It is also necessary to explain the use and need of such applications in the business operation as it is the executives who is going to make the ultimate use of these systems for beneficial results. This would also fill up the gap between business objective and performance.
Improving your business performance is not always easy but with CRM, you can avail an effective business strategy and improve the work performance and productivity.
You can stay organized by keep a tracking of all the work flow, all your leads and employees. Being organized helps you not to miss out any opportunity and contact those potential customers and have everything in record.
Besides the reporting features to track your work, the CRM Software Systems can serve as the ultimate tool for many areas of your business including sales, marketing and customer service.
With CRM software application, you can pull up the entire customer information when the customer calls you for any service. You will be able to give an efficient and quick customer service.
You can also automate your marketing campaigns and measure the results through reports.
Read more about CRM Software Solutions .