Customer Service being the crucial part of any business gets prioritized over any other departments. The reason to it is because it can differentiate a company to its competitors. Also, not to forget the repeat business which the company expect if provided excellent customer service. In financial terms, it costs at least five times as much to win a new customer as it does to keep a current one.
In this customer driven market, where competition is becoming stiffer day by day and critical deadlines are rife, one cannot think of business growth without exceptional customer service.
To provide an excellent customer service is not an easy task. There are any software solutions in the market that can help you to provide great service and also ease up the work.
Help desk software solutions can not only help to ensure that all issues are dealt with in an efficient and timely manner; it can automate a large part of the process and streamline it.
Help desk software offers to:
- Record and track customer queries and requests and also the actions & tasks related to this.
- Defined assignment & priority levels can help greatly for resolutions.
- Tracking of queries & requests from start to the closure.
- Automated workflows to ensure timely escalations to maintain SLA agreements.
- Scope to summarize and view the history of tickets and queries for detailed analysis.
- Uniform & consistent format of data for better analysis.
These are some of the basic level features of an Help Desk software. A good help desk software improves the overall productivity of the company and also cuts down the operational costs.
Quality customer service can benefit your business in countless ways and by observing the importance of customer service you can take measures to provide your consumers with a positive experience.
For a free session on Customer Management or Customer Support Service, contact me at +91 95389 25641 or email to me at firstname.lastname@example.org
Customer Support System or in other words Help Desk software is designed to enable the staff to work more effectively. For many small to medium level organizations, the Customer Support System helps in eliminating the pesky manual process which is not only time consuming but also laborious.
While there are multiple reasons how Support System can ease up your business process, here are top 10 listed below:
1. To work more efficiently
The system enables the staff to manage their work in the most organized way reducing manual errors and increasing work efficiency.
2. Access to Information
Users will have customer related information at their tip of hands. Be it service related, ticket related or customer details, every information is accessible to the team to provide instant & better response to the customer.
3. Track Tickets
Users can easily filter out the priority tickets as well as escalated issues and work on getting closures for the same faster. System shall timely remind and lets in tracking the tickets at anytime.
4. Manage Contracts
It is not always easy to remember which contract is expiring when. The support system here helps in listing out expiring contacts and can also send emails or sms to customers letting them know about the contract expiry.
5. Quicker Response using TAT
Keep track of the time spent on each ticket. Escalations can be configured on TAT and reports can be generated to determine the time taken for every ticket.
Support system can do multiple things all by itself. You can simply configure the action plans and system shall take care of doing things automatically.
Your support system can be customized as per your need so that it can perform or work according to your business process.
Does Customer Support System really suit for your business?
Software Solutions are designed to make life easier. With a Support CRM, interactions are simplified and tracked, information is organized and the process is much more efficient.
What is Customer Service Management?
You work hard to build relationships with your customers and you would definitely want to keep that relationship solid for the years to come. This becomes easy when you have a customer management tool in your organization. A tool to manage everything at one place and to improve your customer relationships.
Maple CRM for Customer Service Management!
Maple’s Customer Service Management solution gives a 360-degree view of customer base to improve customer satisfaction and lower service costs. The solution gives the interface of customers, contracts, support requests, etc. – providing complete access to real time data empowering your staffs to better support your customers.
The Maple CRM customer service management solution is intended to streamline organization wide customer support access that helps in resolving the customer requests or cases in less time thereby enhancing the customer satisfaction and upselling opportunities in future.
What are the benefits?
Increase Customer Satisfaction
– Support team can access every information of the customer anytime, anywhere to drive customer satisfaction.
– Deliver high quality experience for customers while reducing the operational costs.
Increase efficiency and productivity
– Accelerate case resolution time by providing complete customer visibility to your support reps.
Get to know about Maple CRM software solution.
Help desk management software tracks customer calls and problem resolutions. A customer support center’s goal is to assist all customers with a wide variety of issues. Service desks focus on a small set of products or problems, usually technical.
Customer service systems give agents insight into the customer’s total history where help desk systems focus on the technical issues. Generally, any customer service system and most customer relationship management (CRM) programs have service desk functions but not all service desk systems can integrate with client information to be complete solutions.
IT organizations generally staff a team dedicated to computer, network, and communications users. These IT desks feature rich integration with the company IT system and network management tools, giving agents visibility into issues with the customer’s systems.
Tools that can be integrated with Help Desk Software systems:
Merging of service and support: The basic help desk software can include customer support and service applications. The integration of customer information history with service desk functionality can bring in more efficient way of working on customer issues and to provide better and faster resolutions.
Web Integration: Website integration can help in automating the ticket creation process. Even web chat solutions can be helpful in letting customers communicate with the service desk when a phone is not available or if the customer is traveling internationally.
Key benefits of using Help desk Solutions:
- Reduced service costs
- Icreased customer satisfaction
- Better problem and solution tracking
- Efficient documention and working process
Technology is increasingly becoming a part of every business. Incorporating such business automation software solutions can help your business to improve profits and increase work efficiency.
Help Desk software empowers your support team to effectively manage support requests for small and medium sized businesses. The software is designed to help companies address their customer’s needs in the most effective way possible. Help desk software creates a single source of customer information which reduces the response time by providing quick access to all the information anytime.
Maple CRM is an online, web based, help desk software that keeps your customer support operation organized and efficient. Customizable for your specific business needs, Maple CRM Help Desk Software provides a wide range of features and automated functions giving your support staff more time to focus on critical issues and aligning with best practices. Our comprehensive set of solutions offers you scalable, easy-to-use tools to make your support desk more efficient.
Many companies struggle with the desire to provide excellent customer service with limited IT resources. These companies require a help desk software that is easy to set up and simple to use. Maple CRM helps companies with:
- Easy Sign-up
- Easy Deployment
- Easy Reporting
Since Customer Support Desk is an online solution, you don’t have to worry about servers and software upgrades. You can access the software system from anywhere, from any device. The solution provides a seamless work experience for your team and increases customer satisfaction. Maximize your service delivery platform with Maple CRM Help Desk Software Solution.
Contact us today and subscribe to Maple CRM Software for your business!