CRM Highlights

Highlights of Maple CRM system:

Extend your CRM

Integrate your Maple CRM account to your website or webpages. Customize your application to capture leads directly from website.

Track your Sales Activities

Monitor complete sales cycle of your business. Analyze your sales activities and plan your strategies to meet your margins.

Get connected to Customers

Engage and be connected with your prospects and customers. Communicate to customers right through your CRM application.

Bring Automation

Automate many of your routine tasks and save time. No more administrative work when using Maple CRM.

Secure Document Storage

Store all the documents, bills, quotations associated to a Customer at one place. Search and tag the customers easily. Send documents to Customers directly through Email.

SMS based Lead Generation

Sales agents can generate leads quickly through just a simple SMS. Your Sales Executives need not be always connected to internet to access CRM system.

Customer Support Desk

Manage virtual support desk with Web Interface. Simple and an efficient way to handle all your customer services queries.

Sales Analytics & Reports

Get insight on sales progress and performance. Make better decisions with CRM reports.

About CRM Software

The present business market is quite challenging and competitive. Every single organization wants to be the best and successful. And a great way to capitalize on sales and increase the profitability of your business is to get a CRM Software application for your business.

CRM Software is used to store and organize data in order to run business smoothly and reach profits. With CRM applications, companies can create a positive and an efficient experience for both internal team as well as to customers. CRM applications can provide an easy way to manage customer information, track sales and run effective market campaigns to the established customer base.

There are many different Online CRM Software providers in the market right now and it is the business owners who need to decide which one is the best for them based on their requirements. But if you are asking CRM is suitable for whom then read further to know about it.

In short say any business with customers and leads would use CRM. If you have a sales team then CRM can help you to identify various trends in the behavior of the leads, his interest towards your business products or services.

If you have a marketing team then CRM can be beneficial in conducting email and SMS campaigns and to further target the specific leads based on the statistics.

If you would need to create Quotation and Invoices quickly for your business clients, then CRM is of great help here. This tool can help in speeding up your process of invoicing as well as increase the quality of of your quotes & invoices. Plus it helps in storing all these in a systematic way so that you can anytime search for it easily.

If you would like to have an efficient customer service process in place then CRM is the right choice. Every information and history of customers can be easily stored and accessed from the CRM. This will help customers have a friendly service support as needed and will bring in a satisfied customer experience.

Any business that wants to increase the efficiency of business process can make use of CRM. There are number of benefits that a CRM solution can offer to a business.

CRM solution – The benefits and its need

CRM today is a well known concept in the business market. Variety of business owners make use of this powerful tool to manage all contacts and customers information in one place as well as track all activities related to them. CRM is referred as powerful because it stores critical data for sales, marketing & customer service purposes and is used for managing marketing campaigns and generating meaningful reports.

With the help of CRM solutions, it is easy to share customer information, track sales activities, purchase history, customer behaviour, identify sales opportunities, deliver consistent customer service and track the business progress.

Is CRM really required? Consider the below given points as indicators that you need to buy a CRM solution:

  • You want to target specific customers and leads who show interest in your product/service.
  • You want to track and have a greater visibilility into the sales pipeline.
  • You want to analyse the business growth and make business decisions.
  • You want to be able to track marketing and sales trends as well as identify opportunities
There are several benefits of CRM including increased revenues, reduced costs and greater efficiency. The most important question to analyse is “What is it costing your business without a CRM solution?”
Here is a quick glance on the benefits of CRM:
  • Centralized data & information with access level permission
  • Greater visibility to the customer data, behaviour & history
  • Ability to analyse the data using reports and charts
  • More efficient marketing
  • Increase in productivity and sales performance
  • Improved customer service and efficiency