CRM Solution for Manufacturing Companies

The Manufacturing industry in India is believed to have the potential of improving the economic condition of India. The key drivers of the huge growth of the manufacturing companies in India is due to the multinational companies. They are famous world wide and contribute a lot in the economy of the country.

Manufacturing companies are switching from product-centric to consumer-centric strategies. Not so long ago, a company’s approach was to make products and then try to sell them to customers. Nowadays, the approach is different. They first try to understand what the customer really needs and then design and create products accordingly.

Hence CRM helps the manufacturing companies for ongoing flow of communication between sales, production, and customers. As the varying products require different approaches, CRM enables the sales agents to understand the customer interest on different products and how action can be taken on it.

So how Maple CRM can help Manufacturing companies to improve the business volume?

1. Gather current, past and potential customers and store all its details.
2. Track customer orders.
3. Using ZipDial Toll free to run a virtual call center.
4. Order status update to customer through SMS.
5. Contact Management System.
6. SMS promotion to targeted customers.
7. Order booking through SMS.