Reviving Old Sales Leads!

Posted on by maplespeaker

Every business or the sales team faces this – seeing the dead leads going to waste! We know that list of leads are like gold mines which can bring possible revenues. A significant time spent and there goes a huge lead list which never turned out to be potential or once promised but went on negative at a later stage. Or you yourself had missed it out without realizing.

No matter what, this list goes down with no hope of revival. Before you let it go, why not see how to revive even the coldest of leads.


Don’t forget them

Be in constant touch with the lead whether they buy it or not. Do not let the lead get cold because of no proper follow ups. In defined intervals of time, stay in touch with the prospect by adding value in the form of newsletters or articles that they can find it interesting. Or even inviting to some events or webinars. This way, the lead does not feel that you are contacting them only when they need to renew or make payments. By following up, you stand a chance of standing out.

Conversation matters 

Every old lead has to be reviewed once in a while. It’s like everytime you open the old lead, you can probably see if there is a better chance at this moment and it is a worthwhile to give it a shot.

Not all cold leads are worth. If it was not a qualified lead, then do no waste any time there. But if it was a pre-qualified, you should definitely give it a try.

Never Give Up

Getting some reaction is a good sign, whether it is positive or negative. Many a times negatives can be converted into positives by just continuing to pursue them.

It’s important to remember that reconnecting with a client – no matter how you do it – is an opportunity.

So bottom line is that cold prospects are worth pursing and there are many strategies that one can put in place to revive the opportunity that is lying there.

Need some help on how to strategically improve your lead follow ups and sales process? Consult us today! Call + 91 95389 25641 or drop an email to info@maplecrm.com

Redefine the way you do BUSINESS!

Posted on by maplespeaker

For business owners, the start of the new financial year is the time to look back, analyse and start planning ahead on taking the business to the next level. Every business has its opportunity to start something better with an innovative strategy that can add more success.

Planning the ‘next’ strategy

You definitely know that there is a better way to do something – and who else can introduce it into the system other than you!

A change in the strategy that can help you and your team towards the path of success can add up a great value to your business. The base foundation of this strategy has to be well planned – whatever that is, must be a fundamental part of your company going forward.

Start with a look at how your team is performing, what methods they use and how better you can support them to achieve more. And definitely consider analysing whether you are fully utilizing your teams potential.

Businesses have less control over the customer engagement today than ever before. But by rewriting the business processes and deploying technologies to implement it, businesses can create closer and more mutually satisfying relationships with customers.

Success also depends on whether your organization can respond with speed and knowledge to the ever shifting needs of your customers.

Maple CRM – an online solution is a complete Customer Relationship Management solution that provides your organization the capability needed to create and manage customer base right from first contact, through conversion as well as post sales.

With modules for Sales, Customer Management & Service, Maple CRM delivers a flexible and an affordable solution that drives measurable improvements in the business process and helps in achieving new levels of profitability.

Redefine your Business with an affordable and easy to use CRM solution. To know more contact +91 95389 25641 or drop an email to info@maplecrm.com

Top 7 ways how Customer Support System can help you

Posted on by maplespeaker

Customer Support System or in other words Help Desk software is designed to enable the staff to work more effectively. For many small to medium level organizations, the Customer Support System helps in eliminating the pesky manual process which is not only time consuming but also laborious.

While there are multiple reasons how Support System can ease up your business process, here are top 10 listed below:

1. To work more efficiently

The system enables the staff to manage their work in the most organized way reducing manual errors and increasing work efficiency.

2. Access to Information

Users will have customer related information at their tip of hands. Be it service related, ticket related or customer details, every information is accessible to the team to provide instant & better response to the customer.

3. Track Tickets

Users can easily filter out the priority tickets as well as escalated issues and work on getting closures for the same faster. System shall timely remind and lets in tracking the tickets at anytime.

4. Manage Contracts

It is not always easy to remember which contract is expiring when. The support system here helps in listing out expiring contacts and can also send emails or sms to customers letting them know about the contract expiry.

5. Quicker Response using TAT

Keep track of the time spent on each ticket. Escalations can be configured on TAT and reports can be generated to determine the time taken for every ticket.

6. Automation

Support system can do multiple things all by itself. You can simply configure the action plans and system shall take care of doing things automatically.

7. Customization

Your support system can be customized as per your need so that it can perform or work according to your business process.

 

Does Customer Support System really suit for your business?

Software Solutions are designed to make life easier. With a Support CRM, interactions are simplified and tracked, information is organized and the process is much more efficient.

 

How to maximize the value of a lead?

Posted on by maplespeaker
Lead Management

Maximize the value of leads

Well, before talking about how we can maximize lets first understand whether we do consider the following in the business process:

  • Have you done a measure on the sales performance?
  • Do you have a tracking mechanism to find out the lead stages?
  • Any analytics on how is the business process going?

If you have most of the answers as NO, then it is more likely that you are managing inefficiently when it comes to your sales process. If YES, then lets have a quick review on whether or not you are able to produce better results.

Often business owners don’t or do not know how to track leads effectively. May be it is easy to know how many leads are coming in but may not be easy to find out what is happening with the lead and where it stands today. So here are few ideas on tracking on the lead status.

Tap the source of each lead:
It is important to identify from where you are getting the leads. This vital information can be used to derive the effective source from where most of the leads come through. The analytics can further help you to make decisions whether or not to invest on some of the sourcing methods.

Analyse the stages of leads:
With many of your executives actively working on various leads simultaneously, it is more than a necessity for the manager to keep a note of where each of the leads stand today. Your sales staff must ensure to mark the lead stage as and when it is pushed forward in the sales process so that the manager can easily pull out stage wise reports on every lead.

Segmenting your lists:
Identifying the leads at the right time makes a lot of difference for your sales staff or the manager. This is why segmentation is very important for lead nurturing process. Segmentation can be done using various ways of classification which can be defined based on your business process.

Get an instant response system:
A lead is hot when it is contacted on time. Make sure that your lead is contacted back immediately as soon as it arrives. To accomplish this, you need to have a system in place which notifies you on whom to call when.

There are few programs called CRM systems (Customer Relationship Management solutions) that can be used to track and follow up on the leads. A CRM system can definitely make a difference in business tracking and decision making.

Would you like to try out a CRM first? Sign up here now!

4 Powerful ways to manage your Tasks

Posted on by maplespeaker

Enquiries to follow up, need to keep track of what is happening with each leads, have to prepare and send reports, need to keep up the productivity, newsletters to be sent to hot prospects and finally reach the targets. So much to do and less time in hand?

Well, it indeed seems to be so difficult when you start making the list of to-dos. To all the Maple CRM users, here are few effective ways that you can make use of.

Keep up with the Follow ups

Your customer enquiry supports reminder option. Add a follow up for each enquiry on a specific date and time. The system will remind you the day’s tasks on the Dashboard. It shall also notify through email about today’s activities and the pending ones. So you will never be able to miss any task.

Make sure you close each of the task once the activity is completed. If not, it will fall under the Pending tasks and you definitely do not want your manager to see that, Right?

Flexible Views

Configure your View Settings as per the way how you would like to see. Make different views for Hot or Cold cases. That way it will be easy for you to directly jump into those set of enquiries and work on them. Also, configure your enquiries view as per the stages you have accomplished. Keep an easy tab on where each of your enquiries stand today.

Send instant Emails

Draft your newsletter template and save it for multiple usage. Choose the type of segment to whom you want to target your emails, select the template and shoot the email. You can easily keep a note on which all enquiries the emails have been sent.

Status Reports in seconds

Well, in seconds? You got it right. Do not waste time in downloading customized reports for last updated customer enquiries. We have your daily and weekly status report ready for you. Go to Report Templates and choose Account Updates Report. Download your report by selecting the date range and there it is.

Additionally, you also have an option to share the report to your manager directly from the Report Templates. Now sending the report is also easy.

Want to explore more options with Maple CRM? Write an email to support@maplecrm.com and our team shall guide you through it.

Looking for subscribing to Maple CRM? Please write to us info@maplecrm.com or visit www.maplecrm.com

It’s all about ‘The Customer’

Posted on by maplespeaker

As everyone say, good customer service is the lifeblood of any business. It is all about bringing customers back and sending them happy happy to make them return back to us. So the essence of good customer service is forming a relationship with customers. The relationship that each customer feels connected and satisfied so that he can definitely think of your business when he needs it again or more importantly pass a word of mouth which can help in referring his friends back to our business.

How to form a good relationship with customer?

That’s a good question to understand what needs to be done to accomplish this task. Remember the primary saying ” You will be judged by what you do and not by what you say”

Customer Service is easy but not always easy. Follow these simple yet effective ways to provide a good customer service:

1. Answer the phone calls: Ensure to have a person to always answer your customer queries or issues. No customer would be happy to be unanswered everytime he tries to reach out to you.

2. Maintain Reliability. Don’t make promises unless you can keep them. Broken promises can definitely lead to dissatisfaction.

3. Deal with negative statements and complaints from customers. One cannot please all the customers all the time. So be ready to attend to complaints from your customers.

There are many more such ways which can help in giving better customer service. Remember, over time good customer service will bring in more new customers.

In the digital era,

With the rising power of technology, businesses have realized that customers use internet to communicate, comment and understand the company’s presence and offerings. Hence, customer empowerment and satisfaction is what needs to be concentrated on priority.

Technology has changed many things including the customers expectations and buying preferences. The concept to adopt is not just to recognize that times are changing but also to change with the times. After all, customers are the most important part of any business and which is why we need to give them what they expect.

 

Recommended Reads:

The best way to Integrate Business with Intelligence

Difference between CRM and Customer Experience Management

How important is CRM for your Business?

Posted on by maplespeaker

We all know it is important to know how your company is recognized by your customers and clients. And we do know that the customer satisfaction is directly proportional to how well your business will do in future. But as an Owner or Manager, can you measure or track this?

Client Management

Spreadsheet is not the answer! It can get lost, outdated or might fall into wrong hands. Client Management is an important process that every small to medium or large companies have to ensure of following. An efficient tool like CRM can enable greater visibility into your client base, help in achieving long term profitability and formulate better plans to increase business efficiency.

The customer database increases the value when everyone works together in populating it with the essentials. Keeping a good overview of the customers with customer centric strategies including collaboration can help company improve business success.

Sales & Tracking

As a business owner, the last thing that you want is to lose income by targeting wrong customer segment. CRM solution can ease your work by enabling you to strategically implement sales process that can reveal the potential prospects based on multiple data points.

Have you experienced someone leaving your organization and nothing is left behind? Pipeline wasn’t up to date. Important contacts and details are not available because it was stored locally? Don’t let it happen to you. With CRM, track all your customer interaction, history and preferences through the system and not through your staff’s mailbox.

Customer Service

Managing customer relationships has become a top priority for continued business success. CRM can improve your company’s customer service practices helping your staff to respond to client’s queries quickly and effectively.

The goal is to instill greater customer loyalty and provide customer satisfaction that can eventually improve the company’s ability to retain customers and thereby create valuable revenues.

If you’re looking to get started quickly, try our Maple CRM Software FREE Trial

Why Implement a CRM System??

Posted on by maplespeaker

In today’s world, information is exchanged at a rapid pace, and in general, people are more impatient as they are now accustomed to on-demand access to information.  In turn, your customers require instant responses to their inquiries. A CRM software/SaaS system can facilitate access to important customer (and prospect) information with a few mouse clicks, instead of searching through filing cabinets, sending customers to voice mail, or running down the hall to track down salespeople.

Here’s a breakdown on why customers leave, according to a recent survey by Business Brief.

  1. 1% pass away
  2. 3% move
  3. 14% are lured by a competitor
  4. 14% are turned away by product or service dissatisfaction
  5. 68% leave because of poor attitude or indifference

When customers have to wait for information, they can quickly become dissatisfied, and they can perceive a lack of interest on your part.  Dissatisfaction ultimately leads to lost clients and lost revenue.

Executives need to ask themselves some important questions?

  1. Do I, my customer service team, AND my sales team have visibility into customer records, sales pipeline, and prospect information in real-time at a moment’s notice?
  2. Have multiple salespeople called on the same customer or prospect?
  3. Are salespeople able to access customer/prospect information when they are out of the office?
  4. And with sales often out of the office, can employees answering the phones respond to customer questions on the spot, instead of routing them to voice mail?
  5. Do my customers feel discouraged when they have to wait for information?

Maple CRM (Customer Relationship Management) software can answer these questions, solving today’s dilemmas, by providing a data storage center for customer/prospect communications and paperwork.

If that’s something you are interested in, I welcome you to check the below

URL: http://maplecrm.com/free-crm-trial-india/

Startups, here’s how you can start Organizing!

Posted on by maplespeaker

Do not assume it as too early to concentrate on managing when you have sales to do, build team & keep customers happy. The key to managing your business functions starts from the base where you have just started.

With our own startup experience, we have realized that we need to have a system in place which can not only works great for sales & managing contacts but also for solving many other problems that startups face.

It’s time to switch from spreadsheets or traditional desktop based systems into much more reliable & profitable solutions. To find the right strategy, to define the right process for your business and to make your life easier, why not find a tool that can fit your business without much hassle which can be simple yet cost effective and can do most of your work?

Many solutions and many alternatives when you start planning on how you can get your business into a better shape. Have you considered CRM anytime?

You need a CRM when

  • you are running a business
  • you have sales process to organize and track
  • you would like to maintain healthy relationship with your customers & prospects
  • you would like to monitor your business performance

While there are many CRMs in the market, here are few helpful tips that you can look for in a CRM.

  • Effortless implementation that can be ready to use within minutes
  • User friendly interface that can enable easy & quick follow up
  • Ease of use and flexible solution that can be customized as per your business process
  • Integration facilities that can streamline your business functions

CRM is not simply a software or a tool, it is a strategy that can do wonders and help you reach your success.

Reach out to me if you need expert advice on implementing CRM solution for your business. Call me on + 91 95389 25641 or simply write to me at info@maplecrm.com

The best way to Integrate Business with Intelligence

Posted on by maplespeaker

Are you able to optimize the efforts of your sales team and effectively leverage the technology? Enable smart technology process with integration solutions and enable greater level of visibility & efficiency to your organization which can lead the path to sustained growth and increased revenue.

Find out how CRM API Integration can help you ease your business sales process not just act as a simple system but as an intelligent tool that can automate and maximize success.

CRM Integrations with web pages act in building Website and CRM to function together seamlessly. The solution enables the CRM to work double time, automatically capturing the leads directly from your website and to increase turn around time.

How often we end up wasting time on creating the leads, allocating it to right sales manager and leave a reminder note to him about the new lead? I would definitely consider it as a waste of time and why not leave it to on CRM integration to do it all for me. Let the CRM create the leads automatically, allocate it to the right set of people (allocation can be done through various logics and conditions like round robin technique or even a simple region or product specific) Let your sales team get instant reminder through email/sms about the new lead using which he can take immediate action on them.

I am sure with the actions happening that quick, your sales team will be able to instantly reach out to the leads and work on getting conversions.

Just not that, there are Email & SMS Integration solutions as well which can be connected to your CRM. Your sales process can speed up and you have all the information at one place. Tracking and monitoring your sales process can be that instant with just few clicks.

What more? You can customize your integration capabilities with customized fields and making them viewable in a single area. The solution can help you get prepared, delegate tasks easily, monitor the company performance, and identify customer trends as they happen. Utilizing CRM Integration can definitely boost your sales growth as more and more customers look online and engage in company interaction.

Need expert advice on implementing CRM Integrations? Write to us at info@maplecrm.com