Thousands of Immigration Consultants and multiples of thousands of applicants everyday flood the systems of Immigration businesses with their enquiries, applications and visa submissions.
While this is just one of the daily chores of Immigration Consultants, there can be many tight spots where it’s cumbersome to seamlessly transfer tasks internally within the team with ZERO LOSS of information and documents, or and the most important of all- LEAD LEAKS!
Lead leaks can happen due to several reasons- like missing the communication, losing track of lead progress, missing out on high priority leads, no quick communication and most important of all- no reminders for all this!
Check out these 5 ways in which an Immigration Consultants can be at the TOP OF THEIR GAME by effective management and great customer experience:
1. Get it automated – Use a CRM software!
CRM software reduces more than 80% of efforts, which is equivalent to 80% productivity boost! Click here to know how exactly it works.
With automatic reminders, no follow ups are missed and all the details are ready available for reference.
Maple CRM is the one among the top ones in Immigration and Oveseas Education niche, with features and functionalities customized to suit the requirements. Get a demo scheduled today!
2. Encourage executives to make it a practice of recording every single thing!
Old school method- of jotting down every single detail works the best even today!
Backed by modern technology and sophisticated softwares, keeping note of all progresses, communication and updates is made quite easy to follow.
Scheduled reminders and update notifications play an important role in Work process management. Maple CRM has the most user-friendly platform for customization and configuration of the system and user-wise reminder settings.
3. Periodic trainings to new users
Cycle of employees leaving the organization and hiring their replacements is another part and parcel in any business. Especially, for Immgration consultants, this business is vastly employee-oriented and technology can be made to work only with proper handlers.
It’s imperative that every one is adapted and is adept in using the software or any other technical tool used to daily work process management.
Dedicated trainers should be instructed to ensure proper training to new users and keeping all of them up to date on any new additions / updates
4. Easier to maintain soft copies- don’t pile up the papers!
Documentation is the most important phase in Immigration Process.
The reason for emphasizing software for management automation is not just for a great customer experience, but for a great user experience, too!
It’s a thing of the past, where printouts brim the edges of the executives’ table and drawers. It’s difficult, least effective and time eater method of keeping and retrieving records.
CRM software now a days are very well designed and easy to use, so that data addition and retrieval is easy and matter of just a couple of seconds!
5. Get technology working for you!
Before going ahead with any form of software or tool for your business, it’s useability must be measured stringently and only if it’s flexible enough to fit in your requirements, should it be accepted.
Technology here to work for you, not to make you work for it!
Contact Maple CRM today to learn how this software can be moulded into your requirements, so that it fits like a glove in your business model and business can reach new heights with productivity boost!
For more information, drop a WhatsApp message with ‘Hi, I would like to know more’ to the below mentioned number, or just give a call.
We believe we can connect better if we have a chat!
Employees are the significant assets and the primary promoters of profitable business for an organization. Hence, apart from managing clients and customers for business purpose, it is a decisive responsibility of an organization to manage and fulfill all needs of its own employees.
It would be improper to say that a CRM system is only used to manage clients and customer; most of the HR heads or managers are using CRM technologies for managing company’s human resource. CRM not only resolves a company’s customer side but also it helps in empowering employees. Senior Managers can monitor the way employee deals with any customer and can make decisions based on their findings.
• Better Training Opportunity
Using a CRM software not only helps in customer Management but also to track the performance of employees. Depending on the way executives’ deals with customers, management can rank the performance of employees and also identify any rectifications or modifications needed. This paves way for effective training opportunities to employees.
• Systematic Performance
Unlike maintaining a spread sheet to record the day to day activities, CRM software helps an employee to perform a job in a systematic and professional way. CRM software also helps employees to manage their day to day tasks and activities without fail.
• Good Bye to Sticky Notes and Note Pads
Effective usage of CRM Software in any organization reflects real time communication with customer without flaw. You will be reminded about task for the day through email and SMS giving no chance for cut outs.
It is time to say adieu to sticky notes and note pads.
• Better Time Management
Customer Relationship Management software helps employees to save time by scheduling mails and SMS to respective customers. Create attractive email templates and send bulk email and SMS, when you would like to communicate about any special offer, seasonal discounts etc to your customer segments on a go. CRM software allows you to differentiate between prospects amongst leads letting you to decide how to manage your valuable time and which customer is to be focused more.
• Avert Chaos
We understand it is strenuous to manage multiple customers simultaneously. It can create pressure and chaos within your executives. Managing every information of a customer in one place can solve this problem. There may be numerous documents like invoices, quotes, proposal, brochure, bills etc. for a single customer. It is always better to attach it along with your customer details in your CRM system enabling more easiness to locate it when you need it. Also sending Mails and SMS, updating remarks and reminders, for a particular customer can be done without switching screen.
Online CRM solutions are becoming prevalent in many business organizations, particularly for sales team and customer service. CRM which is a strategic model implemented to manage interactions with customers, enquiries & sales prospects.
CRM solution can help your sales team to organize and automate your business process to find and win more new enquiries. There are several other benefits when CRM application in implemented within your sales process of business.
Increase Sales productivity
CRM software can help in boosting up the sales team productivity and streamline the process of sending quotations, order processing and other sales activities. Many CRM software offers automated Sales Force solution. CRM can give a competitive advantage by reducing the production costs & increase sales revenue.
Stronger Customer Interactions
Building strong relationships with customers is one of the primary goals. The productivity of the team can be increased by spending more time by engaging with customers. The sales team will be able to spend more productive time by potential customers due to efficieny of CRM technology. More time with customers will definitely lead to more deals.
Easy access to customer details
The ability to quickly access the information of potential leads will help your sales team to act on the leads much faster. With a connected application, all your sales team will be able to access the required information at anytime at one source.
With CRM solution, your organization stays organized. The solution can prioritize your tasks and responsibilities. CRM gives you full visibility so you and your entire team know which are priority enquiries and when the follow up has to be done. Being more organized means your team is no longer wasting time on a disorganized search through leads that are at different stages in the sales cycle. With CRM, it is easy for your team to be on the right path in identifying and spending time on the enquiries that are worth.
Analyze your Sales and growth
To understand where your business stands, it is important for you to get accurate forecasts of your business proceedings. This can help you to have a good view of the business growth, the market conditions and predict sales. Reports & Charts can give you real time information that are accurate and up-to-date.
CRM may not be a mandatory for your business, but definitely you can see great benefits when implemented.
Maple CRM – The most comprehensive, customizable and scalable CRM solution that includes processes for marketing, sales and customer service.
The solution can be individually customized to suit your requirements and can be made industry specific. Every industry has different process and is unique. That’s why Maple CRM is designed to give you custom functionality with features that can fit your business perfectly.
Maple offers Industry- specific Solutions to
Educational Consultancies & Placements
Healthcare & Insurance
Real Estate Companies
Jewellery Industry etc.
CRM for Marketing:
Marketing with CRM is supported with efficient planning, execution and monitoring the campaigns. Targeting the specific audience who is already showing interest can turn out to be business. Marketing tool can do wonders in identifying and targetting the real cases.
CRM for Sales:
Call it Lead Management or Opportunity Tracker, an efficient tool which can help in generating leads, reaching out to them, following it up and coverting these leads is what makes a business sucessful in profits. A sales tracking along with charts & forecasts can make it even more better to measure your sales pipeline.
CRM for Customer Service:
A good customer service management and support system helps you to not only reduce costs and improve customer retention, but with the right processes, it can be a vital tool for upselling and driving more revenue. Improve customer satisfaction and attract new customers using a CRM solution.
Maple CRM provides solution for all the above categories helping you to manage everything at one centralized location.
How much of your sales executives time end up in making reports and marking the status of enquiries?
It is a common issue that many companies having sales & marketing department experience. Lot of time is wasted in preparing daily/weekly/monthly reports. But is it worth spending precious time of the executives in reports rather than making business happen? Can this unproductive work be reduced?
Yes, definitely. The times have changed and the technology has lot more to offer for the business market.
Cloud CRM with Reports
A web based CRM can be your solution for all business problems. Maple CRM is a simple and useful CRM solution. Here is a quick look at the benefits:
Accurate & up-to-date information
Get connected from any place using any internet enabled device
Less time required to fill data
Customizable reports based on your choice & conditions
Charts for analysis
Let your sales & marketing executives leave behind the administration work and concentrate on achieving business targets and success. Bring in an organized business model that can save time and increase profits. For more details regarding the solution, visit http://maplecrm.com/.
Its very clear that many companies use technology to manage and nurture their sales leads. Salesforce.com, Zoho, InfusionSoft and services like such are in the business market to help you to manage your leads. However, it is also true that most of the companies still use pencil, paper and excel sheets to do this. Definitely these companies are not being productive as they can be and more likely may be loosing potential customers. I would to title it as a big mistake as none of these methods work well for better sales management.
An automated system can qualify and create the leads and further the sales system for tracking and processing will help tremendously. Sales Management Software ensures that your sales leads are followed up, pipelines are being managed and goals are being met. Regardless of the size of your sales team, a good CRM tool will pay of the results in profits.
Firstly, it is a wise idea to understand that CRM is an important tool for the business and not just an application that should be used by your executives when they find time. It must become a part of the day to day business process. CRM software should be used as a mandatory process as it offers flexibility and is very informative and resourceful.
With Maple CRM, we continuosly look ways to provide an efficient tool that eases the work process. In fact, we do a lot of customization based on the real time analysis of our customer requirements. Effective functional features would defintely increase the usage benefits.
Your sales people should be provided with the right tools for their operations. Email marketing, to-do lists, contacts manager etc. are all the tools that sales team find very useful. This way, by giving more useful tools they are likely to use the CRM tool on a necessity basis thus enabling them let CRM be the part of their business life.
Make a note that speed is one of the important strategy when dealing with sales leads. Research shows that calling new leads in less than one minute can increase conversion rates.
If all the business functions and activities are recorded, assigned and managed at one place then your CRM Software will be a valuable resource. You will also have to make sure everything comes in and goes out through the CRM system only. The better you plan and execute the CRM process flow, the greater your chance of success.
Capturing leads and understanding the customer’s interest is the prime objective of Sales CRM, then follows the various techniques to manage these leads well and convert them into customers. Maple CRM helps in streamlining and managing the complete sales life cycle.
Gone are those days when sales executives and managers used to calculate and track sales and profits in files and papers. Spreadsheets have also been taken over by Sales Management Softwares. Now businesses rely on technology which can simplify their complete work. Such softwares provide an efficient method of organizing and processing the leads from first to last.
Firstly, the CRM helps in managing the marketing campaigns, generate leads and track all these. To add here, various third party applications offer integration to the software for generating leads through emails, web pages or cell phones. The marketing team or the sales executives can monitor the generated leads and assign it to the concerned department for further process. With the help of CRM, you can keep better track of all the communication and history of the leads. It helps in understanding what is the customer’s interest and what better can be offered to keep him satisfied with your company. All operational work are in organized manner.
With a well organized contact manager, you can easily store and access all your contacts anytime. Using CRM, managers can monitor the sales executives and their work and help them in improving the process better. You can manage your sales team the way you want.
CRM has to be used as a strategy in order to track sales quickly. There are lot of benefits that can be gained by using the CRM efficiently. Read Sales Management CRM article to further understand what CRM can offer for managing Sales. Winning more deals is no more a dream with a good CRM system.
What it takes to bring in more sales and profits? Sales Representatives? Not really. For improving Sales and Business, one need to have an efficient business model and processes that should be followed by every individual. Along with it, various marketing techniques and ideas that has to be implemented and managed well.
Sales and marketing though having same goals takes different processes to execute. Selling is one of the activity in the marketing process and the sales efforts are supported by marketing activities.
The most common priority for every company is to increase sales. Organizations use different methods to improve the company sales, one among which companies have turned to drive revenue is CRM (Customer Relationship Management). Though it appears more like a sales tool, it actually supports the overall management of the customer relationship. By capturing the customer information and organizing it, the company can target the specific prospects by using reports and then close the deal.
There are variety of benefits that a company can make use of with a CRM software solution. To actually increase the sales, the company has to use the information and details that are captured in the CRM system. Sales Management CRM provides a solution for sales problems and thus gives an efficient platform for all sales processes.
For Small Business CRM, you can consider looking at Maple CRM which is a simple and efficient CRM software tool.
Business leaders approach new ideas for growing the business and to bring profitability. The present trend of using technology is because the present market knows that technology plays an important role in enhancing the sales and marketing strategy.
Business management software automates the process of managing the customers and the business growth in an easy and efficient way. CRM being an important tool addresses the need to integrate the various resources of the company providing solutions to look into customer issues or the contacts interested in your business.
CRM (Customer Relationship Management) collaborates the efforts of sales, marketing and also customer service in order to create a consistent and satisfactory relationship with prospects or customers. CRM application improves the effectiveness of marketing campaigns, eases the sales process by automating the procedure and provides a satisfying customer support experience. It also helps in analyzing the business growth and understanding the sales and marketing activities and gives a clear cut view of the business life cycle.
CRM is about understanding the behavior of the customer and providing the solution for his need without consuming much time. Few things which could be beneficial when applied are:
You can strengthen customer relationships so that customers will be interested to by from your company again.
Enhancing the product and providing a valuable service so that customers will find it easy to do business with you.
Providing the service to the customers exact need and this would be possible only with an efficient CRM system.
CRM for Sales:
An effective sales force can enhance the customer base and bring in more profits. If your sales staff has been provided an automated tool then it simplifies their work flow in following up with the leads and closing it in less time. The software enables to analyse the sales life cycle and helps in managing the sales from first to last.
CRM for Marketing strategies and Campaigns:
Effective marketing strategy would bring growth in revenue. For this, it is always necessary to identify the potential customers, target them with various marketing campaigns and then measure the results. CRM automates this process of scheduling and executing the marketing campaigns, identifying the interested prospects and maintain these targets list. Finally, perform campaigns and analyze the results.
CRM for Customer support:
Customer needs to be treated as king as they are the one who drive the show of your business. If they are happy and satisfied then they will always stay with you and will surely refer your products or service to others. Customers issues need to be addressed smoothly and the service staff need to respond to them for all their questions. A dissatisfied customer can mean a great loss. An automated CRM system increases the efficiency of customer service and manages the interaction easily.
Sales Tracking is essential for any business whose focus is on sales. Sales Tracking Software can be used to manage your entire sales process. This could include scheduling appointments, activities and to-dos, recording all interactions with the customers and leads, as well as generating accurate forecasts and performance reporting.
One of the main benefits of sales tracking is that is can generate sales reports. When you use these reporting tools you will find not only the sales reports that are necessary to run your business but also areas of the sales process that could use some improvement. When you analyze these reports you will be able to improve your process easily. You can also determine which sales people are doing the best for your business and how to get the rest of your sales team to perform in the same way.
Sales CRM can improve your business as it allows to capture your new business leads from multiple services. You can manage and track these leads, schedule appointments and follow up and also remove unqualified customer leads all in one place. With such CRM, the whole process is organized and it is easy to convert leads into sales for your business. You can categorize your customers and leads. You don’t have to worry about missing any schedule or lead for follow up.
Customer contact and business information can be easily maintained using Sales Tracking System. Sales executives can update the information as they interact with the clients so that the data is current and accurate. It’s important for salesmen to have a well-defined, well-organized system in place for tracking sales leads as they move through the sales pipeline. With Sales Tracking Software, companies have ready access to the information that helps in providing faster response to the leads or customers. Being as up-to-date as possible allows companies to tailor their sales practices and business to maintain their competitive edge and grow sales and revenue.
Tracking Sales leads is the key process of the complete sales pipeline. Maple CRM being a Simple Sales Tracking system helps in tracking and analyzing the sales leads and allows to focus on improving the business revenue and productivity. Visit http://www.maplecrm.com to learn more about the different features that Maple offers for sales tracking.