customer management

Good Customer Service for a great Success

Posted on by maplespeaker

Good Customer Service is the lifeblood for any business. Its not only sales that can bring profits to business. Its also the service and support that you give to your customers that can drive your business smoothly with success.

Maple CRM provides Customer Support Management feature that facilitates Customer Enquiries, Contracts & Support Requests.

Contracts & Support Requests can help in streamlining the customer specific process and help in resolving customer issues efficiently. The contracts lets you to easily manage different service level agreements between your company and the customer with well defined time frame, information and status.

Support Requests can help in creating tickets for customers in terms of complaints, issues as faced by them. With an ease to set the time frame for each support request, there is always an effective service to the customers from your company.

What more? You can define what specific attributes you need for your Customer details, Contracts or Support Request. Collect information as needed and store each record in the system. You can also add multiple contacts for a customer entry. That way, you have every information at one place with just a click.

You can assign the support requests to your company’s staff for them to work on and make closure. The solution also sends an email on this behalf so that staff is aware of the support request assigned to him.

Customer Service is crucial for any business and providing it in an effective way and making customers satisfied will help your company grow in a big way. Maple ensures that you have a smooth ride of your business process and increase success. If you want to know what others features Maple can offer to your business, then do visit the Maple CRM Website .

 

CRM – the need to build relationships

Posted on by maplespeaker

Excellent customer service is about being aware of customer needs and responding to them effectively. CRM helps you to understand, analyse and respond to your customers needs in a consistent way, right across your business.

Practising CRM requires an efficient and integrated internal business system. Many businesses benefit from the organisational discipline CRM imposes, as well as from the technology itself.

So the software enables a business to build a better personal relationship with their customers.

As a business, you should remember that Customer Relationship Management is a business philosophy. Understanding your customers needs enables you to build better relationships and increase sales.

A well-implemented system will increase the number of customers for a company, increase the satisfaction of those customers, and grow revenue and profit in both absolute and per-customer measures.

CRM helps you to not only get new customers, but also to stay close to existing customers. A solid customer relations strategy is a must, and it can be effectively built, supported and maintained by technology.

Read further : Potential of Small Business CRM

 

Do you use CRM for your business?

Posted on by maplespeaker

The most critical aspect of the business is to administrate all your sales leads. It starts from generating leads, having it stored and storted, moving the qualified ones into a different bucket, following up with the leads regularly, handling email marketing for these leads etc. Tracking, sorting and nurturing the leads is a tremendous job for your sales representative. How best can you help them out to efficiently manage this process?

If you are thinking of excel sheets, sticky notes and a huge storage device then let me tell you that you infact increasing their work load than decreasing. These are not the better way to keep track of the prospects. There is a better way – thankfully. It is called a CRM.

A CRM is a customer relationship management system that helps you to keep a track of important information about your customers, prospects etc. It is a way to centralize your business communications and resources. If you haven’t still realized the need or importance of CRM, have a look at this CRM article.

It would be too difficult to handle all those paperwork at your desk, clients contact info and follow up details on sticky notes. It may just lead to missing of the very important details of clients and may even endup in not following up with your client for the payments due. No business would definitely think of messing up with the business process.

So here are some of the benefits of using CRM that may help you to really understand the need for such a system:
1. Organizes your business records.
2. Manages all your key contacts.
3. Can create schedules and let the system remind you.
4. Lets you easily monitor your business process.

These are just few of the simple things that CRM can do for your business. There are many more such benefits that can ease your day to day business operations, improves the efficiency of work and bring more profits.

Need a few ideas on what kind of solution would best suit your business? Here is a recommendation to get connected to: Clientfisher – Business Cloud Solutions.