crm solution

CRM Software for Mid-Market

Posted on by maplespeaker

Mid-market companies would have set their priorities clear. They are focused on improving customer satisfaction and are ready to open up their wallets. Certainly selecting a right CRM solution is the first step towards a long journey. Selecting a suitable CRM solution is generally a complex task. Even before a firm decides on the CRM brand, it needs to be clear what the business problem is and if CRM software can solve that problem.

Mid sized businesses are hard pressed for time and money. They need to grow their businesses fast and faster than their competition. They are constantly looking for ways and means to reduce cost and improve efficiencies.

Medium-sized businesses need customer relationship management software just as much as their big-company competitors do. It not only automates many time-consuming sales and service-related tasks but it also provides a 360-degree view of customer buying habits and problems.

No matter how well your business performs, you always want to make sure that you have covered all of your bases by exploring new options that could help you manage customer relations more effectively. Mid-market CRM software might offer the advantages that you need to identify customer relations problems within your organization. You might not even know that these problems exist, so it often pays to learn more about the features that mid-market CRM can offer.

Small and medium sized businesses want one solutions that has everything together. Users should be able to use the software and its functions without much difficulty as people don’t want to sit in a training class to learn how to use the CRM software all day instead of working. Hence, CRM’s should be flexible and easy to use. Many CRM Software vendors offer hosted versions of CRM products where there is no installation required and CRM implementation happens pretty fast.

SaaS CRM have replaced spreadsheets for medium businesses. No matter what the size of the organisation, CRM has to be part of an overall business strategy with a clear model of where the business wants to get to.

Easy to use CRM

Posted on by maplespeaker

Many companies invest on high cost CRM software and use it for their business activities but the end of it all they find issues in using the software just because of its complexity usage. Yes, softwares with many complexity features which may or may not be required for your business end up in loss of time and energy. Finally, you may not see any growth in your business.

It is always necessary to find a right CRM solution which meets your requirements and suits your type of business. A software can be used extensively only if the user finds it useful and easy to use. Having an effective CRM for your business process brings a productive workforce and an extremely convinient interface which inturn saves time and money.

Maple CRM is one such software which was developed not only to serve the purpose of CRM strategy but also to give an ease of use and a useful interface to work on. Whether you want it for your sales team or for providing customer support, the software can ease your work with its flexible and customizable options. The software has been able to serve various types if industries in India and includes functionalities which can be used for day to day business activities.

For more details about the software, visit http://maplecrm.com 

Maple CRM – In the role of customer service

Posted on by maplespeaker

Every customer is unique and so are his needs. Different business owners look at CRM as a tool to manage their customer service according to their working environment.

All that you require is to have sufficient details of the customer and his present need or issue as a customer. Necessary actions can be taken to act on these issues which can maximize the efficiency of your business.

Ultimately CRM is the one which provides a 360 degree view of each customer when required. The manual system can be good for sometime when things can easily be tracked and not for a long time. Investing on a CRM could be the right step to manage your business, this will in return increase the efficiency of customer service. Never to forget customer satisfaction and retention acts as a vital role in the CRM system.

Maintaining and satisfying the customers is the essential part of success in business life. And for this make use of Maple CRM which can help you by bringing a productive tool and builds a positive environment. With the customer data available at a click and options to add all the information pertaining to the customer, Maple CRM can help you streamline the necessary data anytime and from anywhere. Having a system to manage your customer queries is not the first thing to be done, but providing a system which can simplify the maintenance of the customer data and for easy access to anything needed by the user is what brings a good quality in the working environment.

Getting a CRM software which has each and everything that you may or may not need it in your type of business can actually be a burden for you. There are many CRM softwares available in the market but choosing the one which is the right one for your business is time consuming. But neverthless that is what helps you to save time at later stage. Complex softwares may be understood by you but not by every end user working in your company.

The idea of bringing Maple system in CRM industry was to give a simple software with the necessary features to help SME’s have an efficient tool to manage all the customer enquiries and then operate on those customers with their activities and schedules.

Lets take an example of an old customer who has contacted you after an year and he has a new issue reported. All you have to do is search his account, refer to the history of the account. Understand what kind of product he is using and any other information required for you to analyze his problem. You can also see that which staff or a user has worked on this customer an year back. So you have every information of the customer available in Maple. Now you can further work on solving the present issue and have multiple information added about this activity and close the issue on time using schedules and other features. There are other useful and important features, visit http://maplecrm.com and have a look at the various features available.

So there, make a right decision when purchasing a CRM system which can not only streamline your work easily but also the one which can save time and can be easily operated by your staff.