Tips to identify the right time to execute CRM Solution to your Business

Started losing sales due to no proper follow-up?
No proper communication happening between your support team and sales team?
No communication history of your customer?
Yes! This is the right time where the management must think of having a CRM Software in the company. But you are still confused, why I should use a CRM System.
Here are some indicators which points you to understand the need of having a CRM Solution

  • When number of contacts  or leads increase exorbitantly
  • When it is difficult to pick out hot /warm leads out of the bucket
  • Use of spreadsheet makes customer data heavy to manage
  • When there is duplication of data and you could not find it out.
  • When you want your contacts /leads classified by industry / product / service
  • When you want to communicate with your whole database
  • When you want to check the sales pipeline of your employees
  • When you want to check the communication history with your customer
  • When your employee incentives is associated to the leads generation and conversion
  • When you want to run a marketing campaign and you have no idea about the results

The use of a CRM Software in your business is the wise investment you can ever make as it will help setting up of sales processes, manage customer relationships and satisfaction, and helps in time management.  If you want to succeed, cherish your ambitions. Focus on the few important things that will make your sellers do better. Miraculously, CRM will become the game-changer.

Maximize Lead Conversions

In today’s competitive business, companies invest lot of money to generate leads. With many options to bring in more leads like mobile, social media, internet, text messaging etc.

So what happens to the inbound leads once you get them? Lead are useless without it being successful conversion. So what are the steps that can be taking to find higher conversion rates.

  • According to the study made on lead conversion, it seems that the possibility of lead conversion increases if the lead is called within 5 mins rather than later. So calling leads immediately could give good response from the lead and avoids the chances of your competitor calling them before you do.
  • Concentrate on contacting the lead and converting them and not count how many leads you have got. More conversations with leads means less time to close the lead to sales.
  • Do not give a chance of missing a lead. Even when you are away from desk or you are on a weekend, make use of cell phone. In this age of mobility, there can be no excuse of missing an incoming lead. Regardless of you being anywhere, make an immediate phone contact with the lead.
  • Not all the leads are converted in the first call itself. So there needs to be a regular followup method in reaching the leads and convincing them for the sale. Many CRM systems provide such capabilities of tracking the re-attempts and providing reminder creation options.
  • CRM systems may help you in a great way to get your leads and give the details to you in minutes. With the stored information, you need to quickly act back and tackle the customer. So the CRM system sounds to be a great benefit only when you make use of it in the right way.

Remember that generating leads takes a lot of effort and money. So you need to make use of each lead for conversion. Make use of CRM or lead management systems that will immediately connect you with leads by phone and help you close more sales and maximize your revenue.


CRM as a business tool

CRM Softwares are as good as you make use of it. The software gives a platform for your business to handle the business functions and to automate the business processes. Be it for Sales, Marketing or Customer Service, the software can help you to ease your business work.

CRM consists of a specialized data center of customers or lead related information. CRM provides a value to an organisation by enabling the staff to see the relevant information of the customer. The staff people can update all the interaction and communication details that occurs between the company and the customer. With the help of CRM, the organization can formalize the pre-sales functions, sales fulfillment and also support processes to be implemented in the application.

The end result of good CRM implementation would be that customer will have better experience with the organization in both sales as well as customer service interactions. This would maximize the organizations ability to sell products and services to customers in a much efficient way.

Most companies have different techniques and tools to improve business process and procedures. The most common tool is the use of spreadsheets. Spreadsheets were one of the mostly used method for managing all the business related process. The use of spreadsheets can be very productive for an individual but it does not scale well for the entire organization. Technology has changed now and so are the people who use it.  CRM should be considered as a tool for all the team work. Usage of CRM also helps to cut down the internal communication to an efficient level as reporting and communication can be easily tracked in the CRM software itself.

The CRM should be considered as a platform and not just another database. The CRM has the capacity to operate various functions and the information stored in the database can be reused throughout.


Manage activities on Maple’s calendar

Maple’s calendar is something very useful in our store for people who want to organize their activities. The calendar helps you to plan your work and organize accordingly.

With Maple CRM’s calendar you can see what all schedules are assigned to you on specific dates and being the owner or team leader you can monitor your employees schedules as well.

You can view the customer activities and details by clicking on the schedule. We believe that this feature would help to plan your days and week according to your availability.

We are working on more exciting features. If you would like to get latest updates, follow us on Maple’s Facebook page or Maple’s Twitter profile.


CRM for Business growth

Everybody is talking about CRM. If you haven’t heard much about it yet, then you must start reading CRM articles to know whats the talk about. In one sentence, CRM can be explained as a tool that has changed the business way of working in collecting, managing and using the information to improve in profits.

CRM can put you on the racing track to compete and win on profits. CRM puts all the information at the center, keeps your employees inspired and customers happy. CRM ensures that your business gets going easily.

Workforce collaboration is one of the crucial process in any business. Employees don’t always sit in the cubicle and work. Salesperson keep working away from the desk, managers always have meetings to attend, marketing team always are on the move etc. This difficult model of work is handled by CRM which provides a hosted software solution to collaborate and share all information online thus reducing your work and by providing a tool to access the information anytime from anywhere.

Ofcourse, not every other information is shared with all, that’s why CRM applications are made with security and permission level functions. CRM is not only secure but is also reliable and does all the business work automation easier than ever!

CRM reduces the time and complexity involved in managing the business work. From sales activities to marketing campaigns, the software automates all the process and increases profits. And then it helps to view and analyze the information about the customer contacts, past history, product details and preferences thus allowing customer service executives to provide faster and better customer support.

Hosted CRM like Maple CRM has been considered an efficient CRM software for managing all the business functions. Visit the website Maple CRM to know more details.

Benefits of Good CRM

Customer Relationship Management (CRM) Softwares refers to a technological solution that help businesses manage customer relationships in an organized way. CRM softwares are considered as a tool that improves productivity and overall business functionality. It offers no of benefits to business.

1. Saves time – CRM automates day to day business tasks, allowing people to concentrate on their core business rather handling administrative tasks. Sales People can send more time on potential leads and customers.

2. Saves money – Efficient CRM system can help you save a lot of money. With Cloud CRM’s you do not need to invest on high level desktop CRM applications. All you would need is a computer and internet connection. No installations, upgrades or maintenance required. No need of transferring information to one department to another or to another branch. Everything is available in your CRM system and you just need to access it.

3. Quick and professional – With CRM system, you have all the data front of you whenever you need it. You do not have run through all your notes and excel sheets to get any detail when a customer calls you. You can give a better service in less time and your customer are happy with your instant replies.

4. Secure – All the data of your leads and customers are stored securely in your CRM system. You don’t have to worry about loosing any of your post-it notes that you had made a note of or in finding the right excel sheet. No worries about system crashing when you are using an online CRM. With CRM, information is stored in a centralized database allowing secure user access.

5. Convenient – If the all your staff is using the same CRM, then it is easy to share the information in the CRM system. Many CRM softwares offer email and sms options, thus simplifying your work. Nowadays, you have CRM softwares which are accessible from mobile devices, so that you can access the software from anywhere anytime. You can even add quick notes right from your prospect’s office.

6. Efficient Lead Generation – A good CRM can help you to generate leads very quickly. For instance, many CRM softwares are integrated into websites and social media campaigns which reates leads and assigns to the sales person immediately. Thus sales team can concentrate on hot leads to find fruitful results. Also all the activities can be easily tracked and have up to date information in the system.

7. Forecasting and Reports – With all the information that are put in the CRM system, it is easy to track each leads, salespersons activities, track performance etc. Reports can be generated for forecasting and analysis. This would help you to make better business decisions based on the analysis.

Benefits of Using CRM Software

Customer Relationship Management is a practice that is old and has been around since the time trading and business networks started to be formed. Over time, handling and keeping track of all the various transactions, relations and other networks grew to be a difficult process when considered manually. CRM software offers solutions for customer management to small, medium and large business organizations. CRM solutions have progressed considerably in recent times.

CRM softwares traditionally offers number of different features.

Marketing: CRM acts as a great marketing tool. It enables you to identify the needs more effectively and assist in planning and organizing. It helps to retain existing customers and expand your business by effectively marketing your products and services.

Convenience: Tracking customer history or pulling out old records of the customers is easy with the CRM software. You can also generate reports and study customers history so as to give better service.

Cost Effective: CRM system helps you to manage your business effectively. It increases productivity and saves the valuable time of your staff.

Sales: CRM software systems have been known to increase sales of companies by specifically targeting a customer’s preferences when it comes to a product line.

The main advantage of CRM software is that it keeps continuous track and has complete and updated information of a customer and the business interaction at any given point of time. The software is especially useful for companies having multiple branches as all the people in the network will know simultaneously how things stand with a certain customer, what services and products are being offered and used.

The process of analysis of CRM Softwares is the secret to the success of a company utilizing the technology.

CRM is much better than manual operating methods

Lets have a look at the benefits that you can gain out of CRM rather any other manual methods:

  1. CRM software can help you find your customer or contact in less time. Also, you dont have to remember the customer name to find his details. You can use a simple string to search. Like, you can use all or even part of the phone number, or last name, company name etc. You can search with whatever information you know by just entering it and clicking on search.
  2. With CRM software, you have the access to all the details of the customer, history, issues that the customer experienced before, his priorities and interests, notes in seconds.
  3. You can send email or SMS to customers, you can add activities and schedules, notes and reminders – all can be done instantly without much work involved.
  4. With CRM software, you have schedules to remind you about what all needs to be done that day. Not only it automatically reminds you in the software but it can also send you email or SMS about the schedules. Which means you don’t have to access the software to know your schedules for the day or you don’t even have to connect to internet.
  5. Reports can help you understand and analyse what is happening in your business and this could be used to make further plans and enhancements for your business growth. Custom reports could be used to generate any kind of reports depending on your business need.

So why to use spreadsheets or manual methods to work on your customers. CRM can act wonders for your business by providing an organized way of working and it also provides accessibility to all the information that you need by just a click.

Do you have a CRM requirement? Visit Maple CRM at Maple CRM is a simple and efficient CRM software product for managing Sales, Marketing and Customer Service.

A CRM With Everything You Need

A CRM software systems isn’t just a good to have sort of but it can do wonders for your business and help improve the productivity of your business. CRM system can be used to manage the entire sales process. This could include scheduling appointments, storing contact details, activities and to-dos, recording all interactions with customers as well as generating accurate reports to understand the result of the process.

CRM As A Need:

CRM System is the one whole source for you to manage your entire business. Starting with Sales aspects, the system can help you generate leads into customers, then it can classify these leads into different categories so that you can spend time on the ones who are possibly going to be customers. Analyse the sales report and see how is the business going and how are the sales team working. Then ensure that your customers are getting good service and all the information can be easily stored in the system so that whenever required everything is available instantly. This does save a whole lot of time of your service executives. Then try getting more customers with various marketing campaigns. CRM will give an idea on whom to target and it will keep a record of everything.

Where to find a good CRM System?

Maple CRM is a customizable easy to use CRM with useful features for your business. You can manage Sales, Marketing and Customer service in an efficient way using Maple CRM. All in all a simple integrated software that suit any type of business and can help in business functions.

For more details, please visit

Maple CRM – In the role of customer service

Every customer is unique and so are his needs. Different business owners look at CRM as a tool to manage their customer service according to their working environment.

All that you require is to have sufficient details of the customer and his present need or issue as a customer. Necessary actions can be taken to act on these issues which can maximize the efficiency of your business.

Ultimately CRM is the one which provides a 360 degree view of each customer when required. The manual system can be good for sometime when things can easily be tracked and not for a long time. Investing on a CRM could be the right step to manage your business, this will in return increase the efficiency of customer service. Never to forget customer satisfaction and retention acts as a vital role in the CRM system.

Maintaining and satisfying the customers is the essential part of success in business life. And for this make use of Maple CRM which can help you by bringing a productive tool and builds a positive environment. With the customer data available at a click and options to add all the information pertaining to the customer, Maple CRM can help you streamline the necessary data anytime and from anywhere. Having a system to manage your customer queries is not the first thing to be done, but providing a system which can simplify the maintenance of the customer data and for easy access to anything needed by the user is what brings a good quality in the working environment.

Getting a CRM software which has each and everything that you may or may not need it in your type of business can actually be a burden for you. There are many CRM softwares available in the market but choosing the one which is the right one for your business is time consuming. But neverthless that is what helps you to save time at later stage. Complex softwares may be understood by you but not by every end user working in your company.

The idea of bringing Maple system in CRM industry was to give a simple software with the necessary features to help SME’s have an efficient tool to manage all the customer enquiries and then operate on those customers with their activities and schedules.

Lets take an example of an old customer who has contacted you after an year and he has a new issue reported. All you have to do is search his account, refer to the history of the account. Understand what kind of product he is using and any other information required for you to analyze his problem. You can also see that which staff or a user has worked on this customer an year back. So you have every information of the customer available in Maple. Now you can further work on solving the present issue and have multiple information added about this activity and close the issue on time using schedules and other features. There are other useful and important features, visit and have a look at the various features available.

So there, make a right decision when purchasing a CRM system which can not only streamline your work easily but also the one which can save time and can be easily operated by your staff.