Why Implement a CRM System??

In today’s world, information is exchanged at a rapid pace, and in general, people are more impatient as they are now accustomed to on-demand access to information.  In turn, your customers require instant responses to their inquiries. A CRM software/SaaS system can facilitate access to important customer (and prospect) information with a few mouse clicks, instead of searching through filing cabinets, sending customers to voice mail, or running down the hall to track down salespeople.

Here’s a breakdown on why customers leave, according to a recent survey by Business Brief.

  1. 1% pass away
  2. 3% move
  3. 14% are lured by a competitor
  4. 14% are turned away by product or service dissatisfaction
  5. 68% leave because of poor attitude or indifference

When customers have to wait for information, they can quickly become dissatisfied, and they can perceive a lack of interest on your part.  Dissatisfaction ultimately leads to lost clients and lost revenue.

Executives need to ask themselves some important questions?

  1. Do I, my customer service team, AND my sales team have visibility into customer records, sales pipeline, and prospect information in real-time at a moment’s notice?
  2. Have multiple salespeople called on the same customer or prospect?
  3. Are salespeople able to access customer/prospect information when they are out of the office?
  4. And with sales often out of the office, can employees answering the phones respond to customer questions on the spot, instead of routing them to voice mail?
  5. Do my customers feel discouraged when they have to wait for information?

Maple CRM (Customer Relationship Management) software can answer these questions, solving today’s dilemmas, by providing a data storage center for customer/prospect communications and paperwork.

If that’s something you are interested in, I welcome you to check the below

URL: http://maplecrm.com/free-crm-trial-india/

Cloud Computing and its impact on Small Business

The most important advantage of the cloud computing is the cost. With the cloud technology, there is no initial investment for infrastructure. Additionally, you no need to pay for the maintenance cost, cost of infrastructure, software up-grade, in-house IT professionals or license issues.

Cloud computing service provider offers the cloud infrastructure in different package. You can choose the package based on your business requirements. Cloud computing offers the universal access of the data, application and other resources. These services are available anytime and anywhere there is internet. Further, you no need to worry about the settings and the customization. You can directly login to your CRM host and start accessing the data and resources stored on the cloud server.

We at Maple CRM offers the services and resources based on the users demand.User friendly interfaces is our primary focus and our systems are simple yet visual and highly intuitive.

You can You can read more about Maple CRM and test our software by using Our Free Trial or you can mail us at info@maplecrm.com

A good CRM system is the easiest way to good relations

We know CRM – In short,CRM can be translated into “customer care”. We believe that CRM as a concept can best be described as …

  • creating new customer relationships
  • maintaining existing customer relationships
  • establishing deeper customer relationships

Working with CRM involves both prospects and existing customers and helps to make them feel recognized and important by you. Simply, it is about treating your customers the way you would like to be treated. Easy as a piece of pie? Oh, well. Of course it helps to have a clever CRM system to your help!

Our system will help you, for real:

It is every company’s dream. Yet, it is a rare luxury to have a lot of customers evangelizing for you, your services and your products. Despite all your advanced product development, skilled sales people and your large marketing account, it doesn’t always seem to work. Why is that?

With the help of  Maple CRM you can avoid time-consuming traps and a lot of money spent for nothing. We will help you to make the efforts that – in fact – gives you result instead of blindly investing even more money in marketing or product development.

Expensive and difficult?

Expensive? Definitely no. The whole point of CRM is that it will pay off!

Difficult? Absolutely not. User friendly interfaces is our primary focus and our systems are simple yet visual and highly intuitive. You can read more about MAPLE CRM and test our software by using our free trial or you can mail us atinfo@maplecrm.com

Dispelling The Myths of Cloud CRM Applications

Many issues prevent small businesses from adopting cloud-based customer relationship management (CRM) applications. Let’s take a look at a few of the reasons small businesses do not choose cloud based apps, and dispel these myths.

Security — Many small business owners erroneously believe that cloud-based CRM apps are somehow less secure than CRM housed on their in-house computers.The truth is, the cloud is just as secure, if not more so than your computer. They know they are a target, so they work hard to harden security. Unlike your business computer, which you’re probably not worried about most of the time, someone is working on cloud security 24/7.

Cost — Small business owners are always worried about cost, thankfully this is one myth that can easily be debunked because using a cloud based app for any function, especially CRM is less expensive than purchasing expensive software in-house. Maple CRM cloud based software services offer monthly payments with no upfront costs that you have with purchasing software outright. What’s more is usually there is no contract. You’ll be able to upgrade or downgrade at will.

Technology — Believe it or not the very technology that allows small businesses to use cloud based apps often confounds and confuses small business owners. They’ve bought into the myths, and just keep doing things the way they always have. The truth is, the technology that allows small businesses to use the cloud is simple. If you, as a small business owner use Facebook, Twitter, Online Banking, and other online services — guess what — you’re using the cloud!

Control — Small business owners fear loss of control. They are concerned that their content, customer data, and other information is “out there” in the cloud someplace where they do not have control over it. By monitoring password usage, and deleting old employees out of the system, and paying your fees every month there should not be an issue with control over your data. You still own the data, with regular backups, and monitoring, your data will always remain yours.

With the wrong reasons out of the way, there’s nothing stopping you from getting started with CRM Application for your business and doing a fabulous job of it.

And while you’re at it, come take a ​test ride with Maple CRM, that’s designed to help businesses do just that.



Call: +91 95389 25641 OR Email: info@maplecrm.com

The Obvious and Subtle Benefits of CRM

Customer relationship management (CRM) has been around since the beginning of time. CRM wasn’t very complicated back then.Now, however, even a small business can have so many widely dispersed customers that maintaining relationships is a serious challenge. So if you believe, as we do, that customers are your most valuable asset, finding better ways of keeping in touch with them and strengthening your relationships is essential to building your business

Is your business big enough to use a CRM program effectively? Research shows that as companies approach the 500-customer level, they begin to lose sight of the behavior of individual customers. At that point, it makes sense to call in technology that helps manage account relationships more intelligently.

Putting a CRM program in place helps achieve better control of your interaction with all customers, not just the best ones. A good CRM application provides insights into the behavior of your entire customer population. You’ll discover things that aren’t obvious, such as which customers are at risk of defecting and which represent cross-sell and up-sell opportunities.

You’ll discover potential risks as well. We’ve seen many businesses–particularly small ones–rely on too small a number of customers for too much of their revenue. This can happen without the company realizing it. Such skewed revenue distribution could put a business at risk if demand softens. CRM technology can spot such imbalances and help even out revenue distribution by revealing mid-tier customers with greater buying potential


Cloud Computing in Future: 2013

Yet another year passed by and here we are stepping into a new year with much more advanced technology and solutions that can fasten up the business process and bring in simplicity of operations.

“Easy to access” and “simple to use” has been the most important factors in a business for making purchase decisions. Business owners are raising their expectations and demanding more agility.

That’s why cloud applications are continuing to be the most trending technology. 2013 is believed to be bringing more mobile in terms of technology. Companies will adopt best practices for deploying mobile apps and access across mobile devices.

We are able to find mobile applications connected to cloud based services. We are already witnessing a perfect storm of technology and telecommunications as hardware manufacturers are building for mobility, while carriers are enabling streaming app delivery.

Smarter, faster and better applications is what is expected in the future. And definitely, users will continue to demand usability, mobility and the ability to easily share and collaborate.

Cloud computing is truly the way of the future. 2013 has more of trending changes in the technology which can bring much more advantages than what is already given by the cloud. Mobility could be one among the trend which has already been adapted by the business users.


Guide to Cloud Computing

Enterprises have been making technological investments to keep up with the growing IT and web demands. The emerging technological applications and mobile trends have fulfilled the user expectations for communications and accessibility.

The cloud is a way for enterprises to quickly and easily tap computing, storage, software, development and network resources on demand. This model has offloaded the capital investments and has reduced the operational expenses.

The cloud computing can be defined as pool of hardware, software and operational resources offered by a third party to business users. The cloud is increasingly becoming the buzz of the market because of its virtualization and workflow automation that has enabled the businesses to work in a flexible mode to improve business process and increase profits.

Here are some of the noted primary characteristics of a cloud computing solution.

Virtualization – Moving the entire setup like servers, networks, desktops etc to the virtual cloud.
Centralization – Putting the applications, servers and storage location to one centralized location.
Automation – Automating the business functions to reduce the work load.
Internet Reliance – Extensive use of the internet for deployment and access
Self Service – Users can configure and choose the resources and services as required by themselves online.
Pay-as-you-go – Users need to pay for consuming the service as per the usage. No investments or up-front costs.
Simplification – Less complications in the use of services and in terms of maintenance as the provider takes care of all the upgrades and maintenance.
Technology convergence – enables convergence of multiple technology and makes it possible for integrations.

The cloud setup allows enterprises to control their IT costs through usage. Paying only for the resources an enterprise uses sounds like an attractive model. The cloud model enables enterprises to try things out with no upfront cost or commitment and pay for only the monthly usage.

For more cloud computing articles, visit Clientfisher Blog

Cloud Computing CRM

Cloud computing has revolutionized customer relationship management in business. It has not only improved internal communications, overall technological efficiency and productivity levels but it has made a dramatic impact on the way businesses handle customers as well.

Cloud computing solutions has made possible the on-demand availability of accurate and up-to-date information for marketers and salespeople. Such information are key to developing sales and marketing initiatives. This improves the productivity of business and brings in more profits. Marketing department can identify the needs of customers and respond to those needs. Sales efforts can be specifically tailored and designed in ways that reach out to the different market segments.

Today, importance in given to ease, speed and convenience. CRM has proved to be an efficient way of improving customer interactions and increase profits. The primary purpose of customer relationship management (CRM) is to track and manage all the information regarding current and prospective customers, to improve customer service, and to gather targeted marketing information.

If customers are kept happy, they spread the word, and a company gains more customers in a growing cycle that results in the mutually beneficial relationship attributed to the powers of cloud computing.


Flexi Cloud CRM

Cloud Solutions are already driving the CRM market. Many organizations have switched over or planning atleast planning to SaaS(Software As A Service) model. The evolution of cloud computing technology has changed the CRM behavior. Business owners find the freedom from responsibilities of installations, backup, security and hardware related concerns. Cloud has already proved to be saving energy, time and cost.

The reason why companies find Cloud CRM an effective tool is because of its capabilities and flexibility. CRM can do more than what it is designed for. And for very small companies, the most compelling CRM products live in the cloud.

Thousands of On demand CRM softwares are available today in the market. Choosing the right CRM solution involves lot of research and time. The CRM you choose should have the flexibility of using it the way your business functions.

We at Maple CRM ensure that the customer requirements are met and the software has been able to deliver a service solution to improve business efficiency and increase profits.

The highlights of Maple CRM are:

  • Customer Management
  • Contact Management
  • Activities and Schedules
  • Follow ups and Calendar
  • Email Campaign
  • SMS facilities
  • Dashboard and Reports
  • Auto Reminders to email
  • Lead Management
  • Website query management
  • Activity notes
  • Quotation and Invoice management
  • Product Catalogue
  • Charts & Analysis etc
  • Integrations

Maple provides an automated CRM system which increases the efficiency of customer service and manages the interaction easily.

Business leaders consider CRM and Cloud Computing together as an opportunity to improve the operations and increase the profits. Contact us today to discuss your cloud computing needs. Moving services to the cloud can be a complex task, but we can make it easy and a worry free process.


Cloud computing for Small Business

Defining cloud computing, it is simply computing over the internet. It means an application runs from the web and not directly from your internet connected desktop. Cloud computing software solutions offer low monthly fees rather than one-time capital expenditure. It can offer any business functions from marketing to sales to operations to management.

You may have been using cloud computing without realizing it, say your email provider. They are delivering service to you from the cloud. Cloud computing software solutions are available all the time, no matter where you are or what time it is.

Also, cloud solutions get updated regularly and you benefit from these updates without paying any additional cost and without any effort of downloading and configuring the upgrades. Many consulting companies offer services in understanding your requirement and providing applications that best suit your business. They provide platform for you to work on.

I happened to read this review from Feedmyapp which gave an insight about cloud computing and how small businesses can get the best help from cloud solution providers for all their business requirements on cloud.

Seriously, Cloud computing offers not one or two, but several benefits for businesses of all types and sizes. Cloud computing is not only ease to use but also cost-efficient.

Check out this article from ClientFisher blog which gives more answers to all the cloud computing talks.