Author: maplespeaker

Grow your business with CRM Software

Posted on by maplespeaker

Specifically designed for small & medium sized organizations, Maple CRM is a simple and flexible CRM solution that can help in improving business sales, increase customer satisfaction and bring in proficiency.

 

No Installation! No Back up Worries!

Sales Management: A system with everything your sales team need to manage enquiries, leads and prospects along with instant access to update information quickly from anywhere.

Contact Management: Web based contact manager that can organize all your contacts at one place. Track all the interactions, history, purchase details and everything important about the contacts through a single view.

Customer Service Management: Deliver great customer service and speed up the response by accessing real time data using Maple CRM help desk software that can keep your support operations organized and efficient.

Reporting: Get access to detailed reports that can give an insight into your business and view graphical charts for visual analysis.

User Management: Manage all the branches and departments with ease. Define permissions for user access and manage your business data without any hassle.

 

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Make Sure You Listen to your Customer

Posted on by maplespeaker

Flexibility in business begins with listening–really listening–to your customers so you can match their desires with your capabilities while also keeping your own business goals in mind. . “It’s not about your product. It’s about the consumer, and your job is to keep your product as interesting as possible to the consumer.”

Jim Reynolds, the CEO of Loop Capital, a boutique bank based in Chicago, really drove this point  years ago. When Reynolds first started out in the sales training program at IBM, one of the biggest things he learned was to make sure you listen to your customer.

“Most people will tell you what they want,” Reynolds says. “All you have to do is pay attention and listen to it. Then, you give them exactly what they asked for. The guys who made the big sales were never the ones who walked in with flashy suits and big mouths–it was always the ones who shut up and listened who made the big sales.”

So how do you listen well? I find these three things go a long way in connecting with people:

1. Mirror people’s words. It sounds counterintuitive, because repeating other people’s words back to them makes it seem as if you’re not paying attention to them.

2. Ask questions. How many conversations have you been in where someone says something completely nonsensical and you just let it pass because it’s actually more work to make them explain their point than to let him or her talk on. Next time, make a point to stop the conversation and ask about the point of confusion. It will not only create a more dynamic connection, it will also signal to the person that you’re actually listening. Chances are, when you’re stuck with someone who’s talking endlessly, even he or she knows you’re not completely paying attention.

3. Stop looking around the room. One of the things about interviews is the intensity of it–two people are literally staring at each other for five minutes straight talking, sometimes tensely. The problem is, in real life, nobody talks to each other that way. Most of us are half engaged in our conversations, thinking about what we want to eat, our dinner plans, or the work on our desk. Stop looking around the room physically or looking around the room in your brain. Five minutes spent fully engaging with one person as if he or she is the only thing in the room at the moment is worth 10 times more than 15 minutes half-heartedly tittering on about the dullest subjects.

Try these three techniques and soon you might find your business on the upswing.

The Business Benefits of Cloud CRM

Posted on by maplespeaker

Cloud computing has transformed seemingly every aspect of modern business.Research indicates cloud applications and platforms will be at the forefront of IT spending by 2016, with half of all enterprises implementing cloud solutions by 2017. One of the quickest markets to connect with the cloud is customer relationship management (CRM) software.

The advantages of traditional CRM software are well known: tracking sales interactions and identifying patterns can increase profits, and lead to a better, more personalized experience for the customer. But combine it with the advantages of cloud computing and the business benefits are substantial.

Let’s take a look at some of the ways this duo is making a positive impact on business technology.

Lowered Costs- One of the most widely touted benefits of cloud computing is lowered upfront costs. SaaS solutions are subscription-based,. This eliminates the need to purchase licenses and hardware, and can decrease maintenance costs. The vendor takes care of software updates. Additionally, a cloud-based CRM requires no local installation, so it can typically be up and running in a matter of hours.

Improved Productivity- In addition to reducing costs, cloud CRM can lead to increased employee productivity, specifically among sales teams working remotely. Since the software and data are hosted in the cloud, workers can access the CRM outside the office. Meaning sales and marketing teams can work anywhere, anytime. Cloud mobility also facilitates virtual workforces and multinational teams, providing a scalable solution for growing businesses.

Advanced Data and Analytics- Many businesses are turning to cloud CRM for business intelligence. On-premise solutions generally require manual uploading, syncing, and backup, whereas cloud solutions sync in real time. Cloud CRM provides an up-to-date picture of customer data, sales pipelines, invoices, and email. Having access to unified company information allows businesses to organize data and gain accurate insights about inventory, customer leads, and profitability.

Usability- Cloud CRM’s offer numerous benefits. Companies of all sizes can use them to forecast trends, improve efficiency, and increase the bottom line. Cloud computing offers a scalable and affordable CRM solution that enables mobility, real time insights, and native integrations.

The business benefits of a cloud-based CRM could be just the competitive advantage your company needs.

 

New Feature Update

Posted on by maplespeaker

We recently pushed out a new feature in Maple CRM that facilitates you to have customized views in your Maple CRM system.

Now every user can create their own views for listing the accounts. It is easy to configure and provides you a quick access to what you would actually like to see.

Examples:

Your sales executives want to see all the leads in the pipeline OR your accounts team wants to view all the customer accounts whose payments are still pending, etc. 

The feature allows each of the user to configure more than one such customized view. To add such views, click on View Settings under Settings and configure it under ‘My Views‘. 

If you have any questions, please contact our Support Team for assistance.

Customer Service Software

Posted on by maplespeaker

Many companies are willing to invest huge money in customer service. Do you know why?
It’s because they know that good customer relationships can generate a nice return. Improving customer service and managing better relationships with them is definitely one of the best ways to grow your business. Also, it is a known fact that it is much more efficient to keep existing customers than focus resources on searching for new ones.

Providing good customer service is a tedious process. You need to build resources and have a strategic plan in place to make the service function in an efficient way, meet the customer expectations, etc. However, there is a payback. Good customer service can reduce marketing and operational costs.

Great service makes your customers feel that you care about developing a long-term relationship more than just making a sale. Focusing on delivering customer service will benefit your business in a number or ways.

Maple CRM which is a cloud based CRM solution lets you streamline the customer support process, increase efficiency and reduce resolution time of customer queries.

The solution provides updated data at real time letting your customer service agents to quickly respond to the customer queries. So the support calls can be accurately and efficiently processed, thereby improving the customer service process and increasing the customer satisfaction. Also, providing excellent customer service can set you apart from your competitors.  A good customer service using Maple CRM system can bring higher efficiencies.

With real time updates to customer service metrics through charts and reports, managers can analyze the the data to identify the areas of improvement. The solution is designed to help your team deliver service from anywhere at anytime. It lets your team be more productive, resolve more cases and satisfy your customers.

Record, Measure and Optimize your customer service process and improve your business using Maple CRM software. Visit http://maplecrm.com/ for more details.

Why to use CRM?

Posted on by maplespeaker

CRM is widely used to collect and manage large amounts of customer data and then carry out strategies based on that information. The CRM data helps to route and solve specific problems in the customer relationship cycle. It provides insights into customer needs and behaviors.

Businesses use CRM solution to:

  • Co-ordinate information quickly between the staff to increase effectiveness by providing real time data update
  • Generate and analyze sales forecast
  • Feed data regarding customer preferences and interest to improve sales strategies
  • Improve customer relationships
  • Increase efficiency and productivity
  • Increase sales by systematically identifying and managing sales leads
  • To streamline work process
Many businesses still use spreadsheets for managing many of the work process. This isn’t a good idea as the data is vulnerable to modifications, deletion or mistakes. And the truth is you will never be able to identify whats happening with your data. Only with accurate information you can build a better working process and improve your business.

What you need is a real time tracking system that can not only help you to manage your business data but also help in improving your business to run efficiently and bring more success.

Make CRM software more productive

Posted on by maplespeaker

The purpose of any CRM is to help you to manage and improve your business process. The more effectively you use the CRM system to manage your customer details, the more quickly you can achieve your business strategic goals.

Here are few points that you can use to get more out of your CRM software.

Get people to use your CRM

The most important step of your CRM life cycle is to get your people use it. If you want to get more out of your CRM software system then get the users to maximize its use. Many users may resist the change, may perform actions outside the CRM system, etc,. but you need to set up a challenging process of shifting everything to the system so that you can ultimately get 100% CRM adoption going forward.

Users may take time to adopt it completely. Some users may quickly adapt to the system but some may take time to understand and use it. Give sufficient time and training to make them use it effectively.

The sooner you get all your users on the system and entering data, the more effective the system will be and the more productive your CRM project will become.

Train your Users

Just bringing a CRM solution to your process doesn’t really help. Make sure you include enough time and budget for effective training.

Users should not only understand how to use the software, they should understand the benefits of the new system and how their part of the operation fits with the rest of the company.

Training builds familiarity with the system and confidence for the users. That not only makes users more productive in the first instance, it also encourages them to use it the way they find it comfortable and useful.

Extract Information

Using CRM effectively is the key to getting the most productivity out of your CRM solution. A CRM system enables users to evaluate buying cycles, identify prospects capable of buying within a period of time and view your executives activities which indicates how actively your executives are working on, etc. CRM can help you to forecast growth, analyze and make business decisions based on these data.

CRM software helps companies organize, access and manage easily all the existing and prospective customer information. Enforcing discipline, training and motivating the staff to use the software are very important factors.

A CRM system can become one of the most important tools you’ll need to scale your business.

 

Quote Management

Posted on by maplespeaker

Call it Order or Proposal or Quote, manage it with ease using Maple CRM solution. We understand that you want to send elegant and informative quotation to your customers that too without spending much of your precious time. Maple CRM make it easy for you to configure, generate and store your quotations.

Your sales staff can quickly generate intuitive price quotes for your products/services to any clients.

Quick Highlights:

  1. Instantly generate quotes and orders through the application.
  2. Easy management of quotations under opportunities or customers.
  3. Apply discounts, taxes as well as include terms & conditions.
  4. Configure the quotation profile with default values and use it quickly to create quotes in less than a minute.
  5. Create time-limited quotes and enable options to approve or cancel the quotes for easy tracking.
  6. Track the status of Quotes and easily convert them to Invoices.
  7. Send Quotations directly to customers with template based emails. Saves up your time in a big way.
  8. Choose the quotation templates that best suits your business model.
  9. Automate the calculation of total, discounts and taxes. You don’t need to spend an extra minute for any calculation.
  10. Configure multiple quote profiles and save time as well as resource to replicate the same set of information for different types of quotes.

The solution also supports Product Catalogue where you can define all your products and its rates so that you can simply pull it over when generating the quotes.

Maple CRM’s Quotation Management provides your organization to seamlessly generate unlimited quotes. Maintain confidentiality by enabling access control to the quotation management feature in terms of who can create it and who can view it.

Configure your price Quotes with Maple CRM’s easy to use ‘Quotation Management Feature‘. If any questions, please contact our team directly via Phone or Email. Visit our Website at www.maplecrm.com

Customer Service Management

Posted on by maplespeaker

What is Customer Service Management?

You work hard to build relationships with your customers and you would definitely want to keep that relationship solid for the years to come. This becomes easy when you have a customer management tool in your organization. A tool to manage everything at one place and to improve your customer relationships.

Maple CRM for Customer Service Management!

Maple’s Customer Service Management solution gives a 360-degree view of customer base to improve customer satisfaction and lower service costs. The solution gives the interface of customers, contracts, support requests, etc. – providing complete access to real time data empowering your staffs to better support your customers.

The Maple CRM customer service management solution is intended to streamline organization wide customer support access that helps in resolving the customer requests or cases in less time thereby enhancing the customer satisfaction and upselling opportunities in future.

What are the benefits?

Increase Customer Satisfaction
– Support team can access every information of the customer anytime, anywhere to drive customer satisfaction.

Reduce Costs
– Deliver high quality experience for customers while reducing the operational costs.

Increase efficiency and productivity
– Accelerate case resolution time by providing complete customer visibility to your support reps.

Get to know about Maple CRM software solution.

Effective Communication as the CRM strategy

Posted on by maplespeaker

Businesses spend hugely on acquiring new customers. They invest more to market their product and services so that customers can know their presence and contact them. But strangely, when it comes to managing relationships with these customers there remains no strong process to follow.

Given the fact that businesses can spend a lot to obtain a customer, then is it not worth spending little to retain the existing ones?

The success of any business is connected with the customers and the basis of it is the communication. Businesses can enable better communication with the customers to improve the success level of the business.

Enabling successful communication using a CRM solution can boost not only customer service management but also the business sales.

CRM for effective communication

SMS solution using CRM

SMS is the easiest and most convenient way to reach to customers. Many CRM solutions provide the SMS solution that can act as a two way processing. Manual or automatic SMS can be sent to customer intimating them about the payment renewal, or stock availability, etc. Customers can also simply send SMS to show interest in any particular product or request for status enquiry.

Emailing through CRM

CRM solution provides much more capabilities than just a simple mailing system. Businesses can make use of Email Templates which is a huge time saver plus it can also support macros to make your emails look professional without spending much of your time. Automatic Emailers can be configured thus letting your CRM do most of your work.

There are many more such CRM advanced tools that can ease your customer communication process.

Such additional tools in CRM can maximize the effectiveness of customer interactions and improve your business life cycle. CRM is not just about managing customers but it is also about bringing value to the business.