web based crm software

Benefits Of Using Web Based CRM

Posted on by maplespeaker

Today CRM softwares have become the most useful tools for all marketing and service providing companies, irrespective of size or industry. Web based CRM benefits businesses in several ways. The main benefits are:

Quick and easy implementation

Since the data on the web based CRM is stored and managed outside of the business’s computers, getting the program ready and running is much quicker than it would be with a traditional in house CRM program.

Cheaper to Use

One of the downsides of traditional CRM software is that it requires an additional server to host the numerous databases. The IT staff often has to work extra hours to integrate the program into the existing setup and create an entire infrastructure for the CRM programming. Also, lot of work is required for further upgrading the application.

With web based CRM software, the need for the IT infrastructure and separate servers are eliminated, because the company that has hosted the software provides both of these. This greatly cuts down on the cost of investing on CRM, making it even more beneficial to small to medium sized businesses who typically work on a tight IT budget.

Data is kept secure

Another benefit of web based CRM software is the added security it brings. Customer contact databases, sales reports and other data used in CRM are stored on the host’s server. If the business’s computers ever crash, the data is still available. In addition, if the business’s computers are ever hacked, the information in the databases are protected, because it is stored elsewhere.

Using an outside host means that regular backups of a business’s vital information are made. Also, because hosts use data centers designed specifically for data storage, backup Internet connections and power sources will be in place. This means that access to the information in the databases is almost always available, which may not be the case when it is stored in-house.

No maintenance worries

When using hosted CRM software, updates to the program are made automatically through the host server. The business owner does not have to worry about making updates or installing new software when it becomes available. With a web based program, the service provider makes these updates with minimal interruptions to the business’s service.

In addition, many hosted programs offer technical support. This means that the IT department does not have to worry about maintaining the CRM software and they can contact the service provider for any issues or queries.

Simple Cloud CRM

Posted on by maplespeaker

If you run a small business, you need a simple and easy to use CRM system. Small businesses are constrained by a lack of resource and time. The last thing you need is to manage a complicated CRM system that doesn’t suit your business. A CRM system that actually supports and enhances the way you do business will save you a significant amount of time and money.

Product like Maple CRM have all the essential features that a small and medium businesses need from a CRM system. The Cloud model is particularly suitable for organizations with multiple locations or sales people who work remotely or at home. Maple CRM is aimed at organizations which needs a straightforward CRM sales, marketing and support system.

Simple Cloud based CRM is well suited to small businesses because they don’t require hardware and software installations, is easy to set up and use and since it is hosted by the provider, you don’t need to worry about the IT support including downtime servicing and upgrades. Web based CRM systems are also easily scalable. You can upgrade the number of users almost instantly as your business grows.

Maple CRM provides simple and cost effective features like:

  • Web based integration with your existing website or legacy CRM systems.
  • Classification of Leads, Contacts, Customers and Accounts
  • EMail and SMS Campaigns for Marketing & Sales.
  • Custom Reports and Charts for analysis and reporting.
  • Multi level user access control
  • Fully configurable to suit your type of business.
  • Product Catalog and Document Management
  • Mobile application for quick access

We also provide 24×7 online support. Customers can contact us through phone, email or chat.

Maple is a CRM software product which manages the complete life cycle of a customer. With maple, you don’t have to worry about both time and customer management. Maple enables you to create and sustain relationship with your customer with an easy to use tool thus helping you to get business success.

Web based CRM vs. Outlook Based CRM

Posted on by maplespeaker

Fundamentally this model relates to buying a house over renting an apartment. With the Outlook based CRM Solution, the business is buying a house and thus retaining the ownership. Alternatively, when you rent an apartment, you pay the landlord a monthly fee which is Web based CRM.

There are many CRM choices in the market today, but you would need to analyse your business and understand what type of CRM is required for your organization. Further discussing more about Hosted CRM and Outlook based CRM, you can see lot of factors that offers advantages and disadvantages in these concepts.

Web based CRM: Web Based CRM is nothing but hosted CRM where the information is stored online and accessible through the internet, where you can have access to the software in realtime and immediate visibilty. Web Based CRM software can be a perfect answer if you are in need of a fast and cheap CRM solution.

Web based CRM for small business eliminates the installation, hardware compatibility and software upgrade issues usually associated with purchasing and managing traditional CRM systems. In a Hosted CRM scenario, all maintenance, backups, upgrades and system management are provided by the Hosted CRM vendor. With operation costs factored in, small business hosted CRM implementations cost less, can be implemented sooner, and deliver a faster return on investment. Web based CRM dramatically reduces the time associated with new technology adoption. Typically, a new feature can be enabled online, and becomes available to the end-user after their next login. Web based CRM solutions are location and computer independent, so small business CRM users are free to use their CRM tools anywhere, any time.

Outlook Based CRM: Outlook Based CRM, also known as licensed, on-site, or in-house CRM, is a CRM application that is housed at a client’s location and managed by its own employees.

Outlook Based CRM is more expensive and is also said to allow more customization. This model includes high software and consulting costs, ineffective user adoption, and poor management. However, because in-house CRM can be tailored more specifically to the particular needs of an organization, most larger companies opt for this traditional model.

Is Web Based CRM better than Outlook based CRM? The choice between these two can vary by the needs of your company. Ultimately you have to choose the type of CRM that will work best for your business, both from the point of process and finance. Whichever you choose, spend the time doing the homework. Understand and analyse your business process and compare the CRM products to see which suits your business type. This will make your decision much more rewarding to your company.

Simple web based CRM software

Posted on by maplespeaker

Many companies invest on high cost CRM software and use it for their business activities but the end of it all they find issues in using the software just because of its complexity usage. Yes, softwares with many complexity features which may or may not be required for your business end up in loss of time and energy. Finally, you may not see any growth in your business.

It is always necessary to find a right CRM solution which meets your requirements and suits your type of business. A software can be used extensively only if the user finds it useful and easy to use. Having an effective CRM for your business process brings a productive workforce and an extremely convinient interface which inturn saves time and money.

Web bsed CRM is a flexible and cost-effective business model. Web based CRM (also referred as Hosted CRM, Online CRM) is a software deployment and ownership strategy in which a company hosts its customer relationship management (CRM) on servers via the Internet. It makes it possible for anyone in the company to access the software. All you need is an internet connection and you are ready to handle your business efficiently. Web based CRM Software model is said to decrease cost and allows a company to focus more resources on its main business areas.

The operating costs are much lower as web based CRM systems are maintained by the provider and not by the subscriber. Data backup and other security, software upgrades, and application maintenance are all taken care by the provider itself so it requires no additional on-site staff to be employed for maintenance purpose.

Simple Web based CRM software can be implemented much faster than traditional on-premise CRM systems. Business persons just need to subscribe for required features and pay the minimum subscription amount. Almost immediately the small business online CRM application can be accessed and used in a secure hassle-free manner, without expensive installation or customization.

Web based CRM solutions are location and computer independent, so small business CRM users are free to use their CRM tools anywhere, any time.

Web Based Small Business CRM Software

Posted on by maplespeaker

Large businesses have different goals and plans where as small organization have different goals and different plans. Small Business CRMs are quite helpful in increasing revenues, it smoothens the sales cycle, improves lead conversion rates, provides better customer retention and brings in improved profits etc.

But before implementing such a CRM software for business the entrepreneurs should ask themselves a few questions justifying the need and requirement of a small business CRM like – Why CRM? – Do you even need a CRM solution? and How to choose best CRM? etc.

Small business CRM software are available online thus improving your overall working model as well as it is cost effective. The Web based CRM for small business can be implemented much faster than traditional on-premise CRM systems. Business persons just need to subscribe for required features and pay the minimum subscription amount. Almost immediately the small business online CRM application can be accessed and used in a secure hassle-free manner, without expensive installation or customization. Also, they are location and computer independent, so CRM users can access the software from anywhere at any time.

Web based CRM is a flexible and cost-effective business model. This model is said to decrease cost and allows a company to focus more resources on its main business areas. The operating costs are much lower as web based CRM systems are maintained by the provider and not by the subscriber. Data backup and other security, software upgrades, and application maintenance are all taken care by the provider itself so it requires no additional on-site staff to be employed for maintenance purpose.

CRM improves the effectiveness of marketing campaigns, eases the sales process by automating the procedure and provides a satisfying customer support experience. It also helps in analyzing the business growth and understanding the sales and marketing activities and gives a clear cut view of the business life cycle.

Thus small enterprises can also make use of CRM effectively for their business growth and profitability. CRM is more than a necessity for small to medium to large companies when it comes to managing sales activities and customer service.

Web Based CRM

Posted on by maplespeaker

Web bsed CRM is a flexible and cost-effective business model. Web based CRM (also referred as Hosted CRM, Online CRM) is a software deployment and ownership strategy in which a company hosts its customer relationship management (CRM) on servers via the Internet. It makes it possible for anyone in the company to access the software. All you need is an internet connection and you are ready to handle your business efficiently. Web based CRM Software model is said to decrease cost and allows a company to focus more resources on its main business areas.

The operating costs are much lower as web based CRM systems are maintained by the provider and not by the subscriber. Data backup and other security, software upgrades, and application maintenance are all taken care by the provider itself so it requires no additional on-site staff to be employed for maintenance purpose.

The Web based CRM for small business can be implemented much faster than traditional on-premise CRM systems. Business persons just need to subscribe for required features and pay the minimum subscription amount. Almost immediately the small business online CRM application can be accessed and used in a secure hassle-free manner, without expensive installation or customization.

Web based CRM solutions are location and computer independent, so small business CRM users are free to use their CRM tools anywhere, any time.

Maple CRM is a Web CRM software that has been designed for mid size and smaller enterprises which is easy to use and affordable. Most people opt for web based CRM software as it enables them remote access from any location. A web based customer relationship management software is especially helpful for businesses that have a large sales team or if the business owner is always on the move.

If you are thinking of buying a web based CRM software, check out the CRM articles before you make a decision.

CRM software for small business

Posted on by maplespeaker

Small Business is where the Sales, Marketing and Customer Service requires more importance. You cannot afford loosing a business here. So you would need to concentrate more and put the right strategy to get more customers as well as maintain the existing ones. This would definitely need a system where everything can be maintained and tracked rather than manually doing it.

One thing a small business owner knows is that most customer relationship management (CRM) systems and solutions go well over their heads and budgets. For the most part, CRM software has been an enterprise application -the kind of solution that requires a dedicated team to develop custom CRM modules to fit the business, another team to analyze the resulting data and reports, plus an IT staff to handle costly upgrades and deployment. The difference between an enterprise CRM and small business CRM software is not only the IT requirements, pricing, the tools and features of the application, but also amount of data that is handled by the system.

CRM software is not a big company application. It is a necessity when it comes to managing sales activities and customer service. Let’s say your business is slow and you need a pickup, if you are utilizing a CRM Software, you can look into your database and see who are the most likely prospects to buy again. Say you were offering products and one of the lead liked it but the price was little out of her range. Given that it was good business time that you were having and you had no reason to drop the price but you had noted it down in your CRM software and forgot about it. Now when you actually need business and you are okay to reduce the price, you go to your database and search for such possible leads and find this prospect and appropriate notes that were added. You contact this lead and make the offer and you may get the deal. You can also send promotional emails for such interested leads and get the deal using a CRM software.

That is just one example of how valuable a CRM Software system can be for your small business. Your database and your customer list are the most important things to your business. Stay in touch with customers periodically and they will remember you and recommend you. Definitely, small businesses need CRM Software as much as the big enterprises!

With SaaS (Software as a Service) model, CRM applications have been able to serve small and medium sized organizations in much more flexible way enabling cost effective and fastest way of using CRM for businesses. The other option of CRM software for small businesses is to have OnPremise CRM where the software will be installed in the company’s location and IT employees are responsible for installing all hardware and software components and integrating it with existing systems. This is considered to be expensive and not a good option for small businesses as this involves costly initial investments and having people working on the software for maintenance and upgrades. This could be eliminated with Cloud based or Online CRM software(Saas) where hosting service provider or the CRM vendor takes care of this whole process and the pricing would be based on monthly or yearly payment.

Having a CRM software system for business allows companies to improve employee productivity, shorten sales cycles and increase revenue, while cutting sales and marketing related expenses. Visit http://maplecrm.com which is a simple and effective CRM software product developed for small and medium organizations.

Online CRM Software

Posted on by maplespeaker

Online CRM (can also be referred as Hosted CRM or Web based CRM) is a flexible, cost-effective business model. Hosted CRM is a software deployment and ownership strategy in which a company hosts its customer relationship management (CRM) on servers via the Internet. It makes it possible for anyone in the company to access the software. All you need is an internet connection and you are ready to handle your business efficiently. Online CRM Software model is said to decrease cost and allows a company to focus more resources on its main business areas.

The operating costs are much lower as online CRM systems are maintained by the provider and not by the subscriber. Data backup and other security, software upgrades, and application maintenance are all taken care by the provider itself so it requires no additional on-site staff to be employed for maintenance purpose.

The Online CRM for small business can be implemented much faster than traditional on-premise CRM systems. Business persons just need to subscribe for required features and pay the minimum subscription amount. Almost immediately the small business online CRM application can be accessed and used in a secure hassle-free manner, without expensive installation or customization.

Hosted CRM solutions are location and computer independent, so small business CRM users are free to use their CRM tools anywhere, any time.

Maple CRM is an Online CRM software that has been designed for mid size and smaller enterprises which is easy to use and affordable. Most people opt for web based CRM software as it enables them remote access from any location. A web based customer relationship management software is especially helpful for businesses that have a large sales team or if the business owner is always on the move.

If you are thinking of buying a web based CRM software, check out the CRM articles before you make a decision.

Software as a Service

Posted on by maplespeaker

Software-as-a-Service (SaaS) is one of the fastest growing concept of the present business market. SaaS refers to software that is accessed via a web browser and is paid on a subscription basis i.e. monthly or yearly.

SaaS is considered as faster and a cost effective for business as it doesn’t include hardware, implementation or acquisition costs. The complete responsibility of software maintenance would be of SaaS vendors. Since customers pay a subscription, they have immediate access to the new features and functionality. Unlike traditional softwares where upgrades would happen once in a year or once in 6 months.

SaaS applications are usually referred as Hosted CRM, Web based CRM or Online CRM. SaaS based CRM is a better choice compared to the traditional Onpremise CRM as you don’t have to invest huge amount while installing it and also you have the whole CRM system set up for use very quickly.

Benefits of using SaaS:

  1. You do not need a full fledged IT department who can maintain the software updates and issues.
  2. You would not need to define your software requirements, instead choose what all you need from the features offered by CRM vendor. Also, it is easy to upgrade your package and add more features whenever required.
  3. Access to software anytime and from anywhere.
  4. You can concentrate on your core business rather than handling IT issues of software.

Maple offers SaaS CRM application for small to medium organizations. For more details, visit http://maplecrm.com

Benefits of Using CRM Software

Posted on by maplespeaker

Customer Relationship Management is a practice that is old and has been around since the time trading and business networks started to be formed. Over time, handling and keeping track of all the various transactions, relations and other networks grew to be a difficult process when considered manually. CRM software offers solutions for customer management to small, medium and large business organizations. CRM solutions have progressed considerably in recent times.

CRM softwares traditionally offers number of different features.

Marketing: CRM acts as a great marketing tool. It enables you to identify the needs more effectively and assist in planning and organizing. It helps to retain existing customers and expand your business by effectively marketing your products and services.

Convenience: Tracking customer history or pulling out old records of the customers is easy with the CRM software. You can also generate reports and study customers history so as to give better service.

Cost Effective: CRM system helps you to manage your business effectively. It increases productivity and saves the valuable time of your staff.

Sales: CRM software systems have been known to increase sales of companies by specifically targeting a customer’s preferences when it comes to a product line.

The main advantage of CRM software is that it keeps continuous track and has complete and updated information of a customer and the business interaction at any given point of time. The software is especially useful for companies having multiple branches as all the people in the network will know simultaneously how things stand with a certain customer, what services and products are being offered and used.

The process of analysis of CRM Softwares is the secret to the success of a company utilizing the technology.