Cloud based Help Desk System to make you win at Customer Service

Customer Service being the crucial part of any business gets prioritized over any other departments. The reason to it is because it can differentiate a company to its competitors. Also, not to forget the repeat business which the company expect if provided excellent customer service. In financial terms, it costs at least five times as much to win a new customer as it does to keep a current one.

In this customer driven market, where competition is becoming stiffer day by day and critical deadlines are rife, one cannot think of business growth without exceptional customer service.

To provide an excellent customer service is not an easy task. There are any software solutions in the market that can help you to provide great service and also ease up the work.

Help desk software solutions can not only help to ensure that all issues are dealt with in an efficient and timely manner; it can automate a large part of the process and streamline it.

Help desk software offers to:

  1. Record and track customer queries and requests and also the actions & tasks related to this.
  2. Defined assignment & priority levels can help greatly for resolutions.
  3. Tracking of queries & requests from start to the closure.
  4. Automated workflows to ensure timely escalations to maintain SLA agreements.
  5. Scope to summarize and view the history of tickets and queries for detailed analysis.
  6. Uniform & consistent format of data for better analysis.

These are some of the basic level features of an Help Desk software. A good help desk software improves the overall productivity of the company and also cuts down the operational costs.

Quality customer service can benefit your business in countless ways and by observing the importance of customer service you can take measures to provide your consumers with a positive experience.

For a free session on Customer Management or Customer Support Service, contact me at +91 95389 25641 or email to me at info@maplecrm.com

How to maximize the value of a lead?

Lead Management

Maximize the value of leads

Well, before talking about how we can maximize lets first understand whether we do consider the following in the business process:

  • Have you done a measure on the sales performance?
  • Do you have a tracking mechanism to find out the lead stages?
  • Any analytics on how is the business process going?

If you have most of the answers as NO, then it is more likely that you are managing inefficiently when it comes to your sales process. If YES, then lets have a quick review on whether or not you are able to produce better results.

Often business owners don’t or do not know how to track leads effectively. May be it is easy to know how many leads are coming in but may not be easy to find out what is happening with the lead and where it stands today. So here are few ideas on tracking on the lead status.

Tap the source of each lead:
It is important to identify from where you are getting the leads. This vital information can be used to derive the effective source from where most of the leads come through. The analytics can further help you to make decisions whether or not to invest on some of the sourcing methods.

Analyse the stages of leads:
With many of your executives actively working on various leads simultaneously, it is more than a necessity for the manager to keep a note of where each of the leads stand today. Your sales staff must ensure to mark the lead stage as and when it is pushed forward in the sales process so that the manager can easily pull out stage wise reports on every lead.

Segmenting your lists:
Identifying the leads at the right time makes a lot of difference for your sales staff or the manager. This is why segmentation is very important for lead nurturing process. Segmentation can be done using various ways of classification which can be defined based on your business process.

Get an instant response system:
A lead is hot when it is contacted on time. Make sure that your lead is contacted back immediately as soon as it arrives. To accomplish this, you need to have a system in place which notifies you on whom to call when.

There are few programs called CRM systems (Customer Relationship Management solutions) that can be used to track and follow up on the leads. A CRM system can definitely make a difference in business tracking and decision making.

Would you like to try out a CRM first? Sign up here now!

Why Contact Management is essential for your business?

Whether you are running a small business or a medium, having a system to keep your contacts organized is very much important.

Storing contacts in papers and excels cannot help you in any way rather than just storing some piece of information. You should be able to know when you got this contact, when was the last time you contacted him, what was the planned action for this contact and when are you planning to reach him again. Along with this, how easy would it be to get a reminder on when you have to make a call. Your life is going to be far more easy when talking about managing business.

It is very easy to simply open an Excel sheet or make notes in your diaries but if you actually want to find out some information or drill down on when, what and how, you have no way to figure it out from the traditional methods.

It’s matter of how we remember on what we are looking for. Say, for an instance, I want the contact number of a plumber. I should probably remember his name, or may be his company name to search through my pages. The same goes with the business contacts. Maple CRM for instance, allows users to search using parameters like “plumbers” or “insurance companies”.

Gone are days, when CRM was made for big companies. Every business can get a CRM and make best use of it to improve business profits and efficiency.

CRM software is developed keeping sales process in mind. Talking about Contacts, it can be your customers or a prospect. CRM solution can make your professional life more productive. You can have all the business process information at one place that can include contact details, purchase history, current status, notes, and ofcourse a quick reminder for you to take action on these contacts.

With the cloud CRM on rise, it is much more affordable now with monthly subscription model. So what are you willing to do to manage your contacts & business effectively?

May be you can give a try by subscribing to Maple CRM for just Rs. 500 . If yes, then click here.

Startups, here’s how you can start Organizing!

Do not assume it as too early to concentrate on managing when you have sales to do, build team & keep customers happy. The key to managing your business functions starts from the base where you have just started.

With our own startup experience, we have realized that we need to have a system in place which can not only works great for sales & managing contacts but also for solving many other problems that startups face.

It’s time to switch from spreadsheets or traditional desktop based systems into much more reliable & profitable solutions. To find the right strategy, to define the right process for your business and to make your life easier, why not find a tool that can fit your business without much hassle which can be simple yet cost effective and can do most of your work?

Many solutions and many alternatives when you start planning on how you can get your business into a better shape. Have you considered CRM anytime?

You need a CRM when

  • you are running a business
  • you have sales process to organize and track
  • you would like to maintain healthy relationship with your customers & prospects
  • you would like to monitor your business performance

While there are many CRMs in the market, here are few helpful tips that you can look for in a CRM.

  • Effortless implementation that can be ready to use within minutes
  • User friendly interface that can enable easy & quick follow up
  • Ease of use and flexible solution that can be customized as per your business process
  • Integration facilities that can streamline your business functions

CRM is not simply a software or a tool, it is a strategy that can do wonders and help you reach your success.

Reach out to me if you need expert advice on implementing CRM solution for your business. Call me on + 91 95389 25641 or simply write to me at info@maplecrm.com

Cloud Computing and its impact on Small Business

The most important advantage of the cloud computing is the cost. With the cloud technology, there is no initial investment for infrastructure. Additionally, you no need to pay for the maintenance cost, cost of infrastructure, software up-grade, in-house IT professionals or license issues.

Cloud computing service provider offers the cloud infrastructure in different package. You can choose the package based on your business requirements. Cloud computing offers the universal access of the data, application and other resources. These services are available anytime and anywhere there is internet. Further, you no need to worry about the settings and the customization. You can directly login to your CRM host and start accessing the data and resources stored on the cloud server.

We at Maple CRM offers the services and resources based on the users demand.User friendly interfaces is our primary focus and our systems are simple yet visual and highly intuitive.

You can You can read more about Maple CRM and test our software by using Our Free Trial or you can mail us at info@maplecrm.com

Is your data secure in Cloud CRM?

When considering a cloud CRM solution—or a move to the cloud in general—many companies still have a concern over security. This is understandable, as exposure to the internet always carries some degree of security risk, no matter how small.With data in a different location, what will that mean for sales reps, prospects and clients accessing it? What impact will it have on your web traffic?

To assuage any such concern, you only have to realize that the location of your data is totally behind the scenes. Your sales reps—or for that matter your prospects and clients—don’t actually have any consideration about where the data is stored, only that they can quickly access and act upon it, and conduct “business as usual.”

In the case of a small to medium business (SMB), the only effect of cloud CRM on your business performance is going to be a positive one. The speed of access and saving of data, and speed of transactions is likely going to be greatly improved – improving your overall sales process also and in the case of cloud CRM solutions, there will most likely be a marked improvement in sales velocity and a new level of support for your sales force.

So is your data safe in a cloud CRM? The answer is a resounding “yes”—with a lot more positive ramifications besides. It can easily be seen that worries about cloud security are considerably exaggerated.

Today’s cloud CRM solution is, for many businesses that require CRM system that can help in key business areas and have capability to scale-up, bring mobility and be quicker in accepting new client and business data and hence it is far more secure than traditional in-house measures.

A good CRM system is the easiest way to good relations

We know CRM – In short,CRM can be translated into “customer care”. We believe that CRM as a concept can best be described as …

  • creating new customer relationships
  • maintaining existing customer relationships
  • establishing deeper customer relationships

Working with CRM involves both prospects and existing customers and helps to make them feel recognized and important by you. Simply, it is about treating your customers the way you would like to be treated. Easy as a piece of pie? Oh, well. Of course it helps to have a clever CRM system to your help!

Our system will help you, for real:

It is every company’s dream. Yet, it is a rare luxury to have a lot of customers evangelizing for you, your services and your products. Despite all your advanced product development, skilled sales people and your large marketing account, it doesn’t always seem to work. Why is that?

With the help of  Maple CRM you can avoid time-consuming traps and a lot of money spent for nothing. We will help you to make the efforts that – in fact – gives you result instead of blindly investing even more money in marketing or product development.

Expensive and difficult?

Expensive? Definitely no. The whole point of CRM is that it will pay off!

Difficult? Absolutely not. User friendly interfaces is our primary focus and our systems are simple yet visual and highly intuitive. You can read more about MAPLE CRM and test our software by using our free trial or you can mail us atinfo@maplecrm.com

Dispelling The Myths of Cloud CRM Applications

Many issues prevent small businesses from adopting cloud-based customer relationship management (CRM) applications. Let’s take a look at a few of the reasons small businesses do not choose cloud based apps, and dispel these myths.

Security — Many small business owners erroneously believe that cloud-based CRM apps are somehow less secure than CRM housed on their in-house computers.The truth is, the cloud is just as secure, if not more so than your computer. They know they are a target, so they work hard to harden security. Unlike your business computer, which you’re probably not worried about most of the time, someone is working on cloud security 24/7.

Cost — Small business owners are always worried about cost, thankfully this is one myth that can easily be debunked because using a cloud based app for any function, especially CRM is less expensive than purchasing expensive software in-house. Maple CRM cloud based software services offer monthly payments with no upfront costs that you have with purchasing software outright. What’s more is usually there is no contract. You’ll be able to upgrade or downgrade at will.

Technology — Believe it or not the very technology that allows small businesses to use cloud based apps often confounds and confuses small business owners. They’ve bought into the myths, and just keep doing things the way they always have. The truth is, the technology that allows small businesses to use the cloud is simple. If you, as a small business owner use Facebook, Twitter, Online Banking, and other online services — guess what — you’re using the cloud!

Control — Small business owners fear loss of control. They are concerned that their content, customer data, and other information is “out there” in the cloud someplace where they do not have control over it. By monitoring password usage, and deleting old employees out of the system, and paying your fees every month there should not be an issue with control over your data. You still own the data, with regular backups, and monitoring, your data will always remain yours.

With the wrong reasons out of the way, there’s nothing stopping you from getting started with CRM Application for your business and doing a fabulous job of it.

And while you’re at it, come take a ​test ride with Maple CRM, that’s designed to help businesses do just that.

SIGN UP FOR FREE TRIAL TODAY!!!

http://maplecrm.com/free-crm-trial-india/?src=em&id=150702

Call: +91 95389 25641 OR Email: info@maplecrm.com

How cloud CRM will help small businesses succeed

For a long time in the business industry small businesses have missed out on the opportunities that are available to the bigger companies due to a much smaller budget.

Feeling undervalued and sometimes discriminated against, as a small business it can be hard to prove your worth when there’s very little out there to help give you a boost.

For any business, Customers are the bread and butter of all that they do, and all that they strive to achieve, so creating a platform in which any business can utilise the system to stay connected with their customers is a push in the right direction, not only to help build relationships but also to better them.

Managing potential leads and retaining new customers is a difficult task enough when you’re business isn’t equipped to cope with such intense demands, but streamlining these needs into one complete package can bring much success to the way your business moves forward.

Any financial costs take a lot of consideration especially when it comes down to marketing budgets, but small businesses can now tap into the benefits of CRM-Increase productivity,Complete mobility,Increase security,Streamline marketing,Flexible growth,

Just when you thought that as small business you’d have to struggle on your own,Cloud CRM brings you the flexibility and management that’s so desperately needed in the early stages of business.

In essence CRM focuses on the customer relationship, and the best relationships will help you to succeed no matter your size.

The Obvious and Subtle Benefits of CRM

Customer relationship management (CRM) has been around since the beginning of time. CRM wasn’t very complicated back then.Now, however, even a small business can have so many widely dispersed customers that maintaining relationships is a serious challenge. So if you believe, as we do, that customers are your most valuable asset, finding better ways of keeping in touch with them and strengthening your relationships is essential to building your business

Is your business big enough to use a CRM program effectively? Research shows that as companies approach the 500-customer level, they begin to lose sight of the behavior of individual customers. At that point, it makes sense to call in technology that helps manage account relationships more intelligently.

Putting a CRM program in place helps achieve better control of your interaction with all customers, not just the best ones. A good CRM application provides insights into the behavior of your entire customer population. You’ll discover things that aren’t obvious, such as which customers are at risk of defecting and which represent cross-sell and up-sell opportunities.

You’ll discover potential risks as well. We’ve seen many businesses–particularly small ones–rely on too small a number of customers for too much of their revenue. This can happen without the company realizing it. Such skewed revenue distribution could put a business at risk if demand softens. CRM technology can spot such imbalances and help even out revenue distribution by revealing mid-tier customers with greater buying potential