online crm software

Web based CRM Solution

Posted on by maplespeaker

Software as A Service (SaaS) model has reached large no of companies from past few years and this technology holds a great future ahead. Business software applications that provide wide and variety of solutions and business analytics features are the current trend in the market. On research, it is stated that SaaS market has found rapid growth of 20% annually. SaaS is preferred to have its growth in CRM implementations especially for SMB’s. India’s service industry is in high demand and so are the business softwares.

CRM software offering hosted solutions is best suited for companies where the sales persons are generally on the move and therefore work from anywhere they would want to as long as they have internet connectivity. The other major advantage of online CRM solution is that  it doesn’t involve software installations, licensing, maintenance and hardware expenditures.

Maple CRM has been targeting Small Business Companies for their complete business automating solution. It is considered to be a solution for several industrial types like Healthcare, Chartered Accountants, Company Secretaries, Real estate, Educational institutions, Product Vendors and Manufacturers etc.

Maple CRM is a web based customer management software that is designed for small to large organizations, offering business process automation and complete 360 degree view of customer. Being available as an Online software, Maple has delivered useful and essential features that could ease all your business process.

Maple features include:

  • Leads and Contact Management
  • Customer Support
  • Sales Force Automation
  • Marketing Automation
  • Reports & Analysis
  • Work Management

Maple CRM can be defined with just two words. Simple and efficient! Thats how it can fit into any type of industry. Check out the Maple CRM features to know how it can be beneficial for your business success.

CRM Reports

Posted on by maplespeaker

Today’s CRM softwares offer wide range of features that enhances the business need. One of the feature that CRM provides to improve the customer and prospect interaction is Reports. We can call it as a key component in our business strategy which allows companies to understand the customer data and improve much better.

Reports are important for any business. You need to see how your business is performing and where you would need to make the changes. Reporting and Analysis provides the company a clear visibility of customer related activities within the company’s limit. So business can focus in depth the customer need and their behavior based on which you can identify the opportunity. So this can help you monitor and fine-tune your organization.

If you are looking for a software to help your sales department then make sure you look for one which has reporting features as well. Having standard reports in the software will make it easy for you. Also, graphical reports can be more helpful to understand the result easily. New concepts of Custom Reports are too available in the market which can be very useful in generating reports based on your requirement. You can get reports instantly based on your conditions and filters. There can be more reporting features too. So look out for more possible report options when you are planning to go with a CRM.

In today’s competitive business landscape small and medium…

Posted on by maplespeaker

In today’s competitive business landscape, small and medium-sized businesses need the most efficient and effective way to market to, sell to, and service clients. CRM, or customer relationship management, consists of the business processes and software that enable collaboration, performance improvement, and better business visibility across all customer touch points. If customer relationships are an important asset to your business, then effective CRM strategies and software are the keys to achieve the goal.

CRM is a technological solution for small, medium or large companies which helps to manage all the details regarding their leads, inquiries or customers. Many customer management softwares are available in the market which serves from small to medium to large companies with easy to use features to complex ERP packages.

Maple CRM is an Online CRM which provides an integrated CRM solution to completely handle your business management as well provides automation for sales, marketing and customer service. The web based Maple CRM can be accessed from anywhere at anytime. Being user friendly and cost effective it serves any type of industry.

Maple CRM can be used from Travel Agents to Doctors, Chartered Accountants to Product Vendors and Manufacturers. We provide integration solutions with ZipDial and Call Center software applications. Also, Maple CRM can be linked to your websites or any web pages to generate automatic leads. We provide free code and support for this type of website integration.

It is an easy and efficient software with its fully customizable features can be used for all your business activities and can improve your business in growth and profitability. It is a complete CRM software for India. 

Improving Business with CRM

Posted on by maplespeaker

Improving business using CRM is the most widely used concept in the market these days. CRM offers multiple benefits that can overall improve your business functions. Maple CRM which is an easy and efficient CRM provides a tool for managing business. With its features that helps in effectively managing the business operations, it has proven to be a simple and useful CRM software for any industry. Maple includes:

  • Customer Management
  • Contact Management
  • Activities and Schedules
  • Follow ups and Calendar
  • Email Campaign
  • SMS facilities
  • Dashboard and Reports
  • Auto Reminders to email
  • Lead Management
  • Website query management
  • Activity notes
  • Product Catalogue
  • Charts & Analysis etc

With major trends that has emerged in the industry, organizations are using technologies and tools to automate all the business processes.

CRM tool:- Tools like Maple CRM have automated the business functions that involves sales, marketing and customer service. With multiple features that could benefit the company in improving business, it has smoothen the complete customer cycle from sales to support.

Internet Technology:- With internet, the business life has changed the way of interacting, collaborating, sharing and performing actions and tasks. Internet has helped organizations and customers to interact easily and effectively.

Data Management:- Collection and accessing the data of the organization is the primary focus for any CRM. Maple helps in managing the business data and fetching it whenever required for sales forecast, marketing campaigns or for any business decisions.

With such technology trends and tools like Maple CRM, organization can completely change the operational method and improve the sales process effectively. This also improves the overall productivity and help organizations to make better decision making.

On-Demand CRM

Posted on by maplespeaker

The rise of permanent and high-speed Internet connections has made possible for the rise of on-demand CRM softwares. On-demand CRM is also known by different names like Web based CRM, Hosted CRM, Online CRM etc. In this case, CRM software is hosted and managed by an application service provider (ASP), generally the CRM software vendor itself. On-demand CRM is delivered as a service over the Internet. This is referred to SaaS, short for Software as a Service.

A web-based CRM solution makes customer relationship management affordable for smaller businesses because it doesn’t require a large investment in hardware and software, nor does it require IT consultants for maintaining or upgrading the software. On-demand CRM solutions are also beneficial for those who are having offices in different locations or for sales executives who are always on the move.

Overall, the use of on-demand CRM is on rise. Since there is no software or hardware to install and maintain. Accessing the system is just by an initial subscription and then it can be easily controlled and accessed. Upgrades happen automatically and smoothly. Also with the added ability to access the information from anywhere. This is why on-demand customer relationship management is the wave of the future.

Maple CRM is an on-demand CRM meaning it can be accessed via the browser as a web service (web based crm solution). Maple’s On Demand CRM  allows you to perform sales management, customer service and management or to administrate your marketing campaigns.

Below are the key features of Maple CRM:

  • Leads and Contact Management: Maple lets you manage all your leads and contacts easily without much of effort. You can easily search for the lead and its details anytime when required.
  • Customer Support: It is easy to provide customer service using Maple. Your customer will be satisfied with the timely response and up-to-date information maintenance.
  • Sales Force Automation: Maple lets your effectively manage your complete sales life cycle and improves the performance. It allows you to generate automatic leads from webapges or telephonic services like Zipdial. Thus saving time in creating automatic leads and also by not missing any opportunity.
  • Marketing Automation: You can classify your leads based on their interest in your business products or service and target them with promotional offers. Send instant email to them and can also make use of templates to save time.
  • Supports Employees: Maple gives your business team a tool where they can store all the information about their leads or customers and maintain up-to-date information. Whenever the customer data is required it is available to them by just few clicks. They can easily track and maintain details which helps in increasing effectiveness during customer interactions.
  • Reports for Analysis: Generate any kind of reports based on your requirement thus helping you to monitor your business activities and also growth.

Benefits Of Using Web Based CRM

Posted on by maplespeaker

Today CRM softwares have become the most useful tools for all marketing and service providing companies, irrespective of size or industry. Web based CRM benefits businesses in several ways. The main benefits are:

Quick and easy implementation

Since the data on the web based CRM is stored and managed outside of the business’s computers, getting the program ready and running is much quicker than it would be with a traditional in house CRM program.

Cheaper to Use

One of the downsides of traditional CRM software is that it requires an additional server to host the numerous databases. The IT staff often has to work extra hours to integrate the program into the existing setup and create an entire infrastructure for the CRM programming. Also, lot of work is required for further upgrading the application.

With web based CRM software, the need for the IT infrastructure and separate servers are eliminated, because the company that has hosted the software provides both of these. This greatly cuts down on the cost of investing on CRM, making it even more beneficial to small to medium sized businesses who typically work on a tight IT budget.

Data is kept secure

Another benefit of web based CRM software is the added security it brings. Customer contact databases, sales reports and other data used in CRM are stored on the host’s server. If the business’s computers ever crash, the data is still available. In addition, if the business’s computers are ever hacked, the information in the databases are protected, because it is stored elsewhere.

Using an outside host means that regular backups of a business’s vital information are made. Also, because hosts use data centers designed specifically for data storage, backup Internet connections and power sources will be in place. This means that access to the information in the databases is almost always available, which may not be the case when it is stored in-house.

No maintenance worries

When using hosted CRM software, updates to the program are made automatically through the host server. The business owner does not have to worry about making updates or installing new software when it becomes available. With a web based program, the service provider makes these updates with minimal interruptions to the business’s service.

In addition, many hosted programs offer technical support. This means that the IT department does not have to worry about maintaining the CRM software and they can contact the service provider for any issues or queries.

Web Based CRM

Posted on by maplespeaker

Web bsed CRM is a flexible and cost-effective business model. Web based CRM (also referred as Hosted CRM, Online CRM) is a software deployment and ownership strategy in which a company hosts its customer relationship management (CRM) on servers via the Internet. It makes it possible for anyone in the company to access the software. All you need is an internet connection and you are ready to handle your business efficiently. Web based CRM Software model is said to decrease cost and allows a company to focus more resources on its main business areas.

The operating costs are much lower as web based CRM systems are maintained by the provider and not by the subscriber. Data backup and other security, software upgrades, and application maintenance are all taken care by the provider itself so it requires no additional on-site staff to be employed for maintenance purpose.

The Web based CRM for small business can be implemented much faster than traditional on-premise CRM systems. Business persons just need to subscribe for required features and pay the minimum subscription amount. Almost immediately the small business online CRM application can be accessed and used in a secure hassle-free manner, without expensive installation or customization.

Web based CRM solutions are location and computer independent, so small business CRM users are free to use their CRM tools anywhere, any time.

Maple CRM is a Web CRM software that has been designed for mid size and smaller enterprises which is easy to use and affordable. Most people opt for web based CRM software as it enables them remote access from any location. A web based customer relationship management software is especially helpful for businesses that have a large sales team or if the business owner is always on the move.

If you are thinking of buying a web based CRM software, check out the CRM articles before you make a decision.

Saas CRM Solution

Posted on by maplespeaker

Software-as-a-Service (SaaS) refers to software that is accessed via a web browser and is paid on a subscription basis i.e. monthly or yearly. SaaS is one of the fastest growing concept of the present business market.

SaaS is considered as faster and a cost effective for business as it doesn’t include hardware, implementation or acquisition costs. The complete responsibility of software maintenance would be of SaaS vendors. Since customers pay a subscription, they have immediate access to the new features and functionality. Unlike traditional softwares where upgrades would happen once in a year or once in 6 months.

SaaS applications are usually referred as Hosted CRM, Web based CRM or Online CRM. SaaS based CRM is a better choice compared to the traditional Onpremise CRM as you don’t have to invest huge amount while installing it and also you have the whole CRM system set up for use very quickly.

Benefits of using SaaS:

  1. You do not need a full fledged IT department who can maintain the software updates and issues.
  2. You would not need to define your software requirements, instead choose what all you need from the features offered by CRM vendor. Also, it is easy to upgrade your package and add more features whenever required.
  3. Access to software anytime and from anywhere.
  4. You can concentrate on your core business rather than handling IT issues of software.

Maple offers SaaS CRM application for small to medium organizations. For more details, visit http://maplecrm.com

Online CRM Software

Posted on by maplespeaker

Online CRM (can also be referred as Hosted CRM or Web based CRM) is a flexible, cost-effective business model. Hosted CRM is a software deployment and ownership strategy in which a company hosts its customer relationship management (CRM) on servers via the Internet. It makes it possible for anyone in the company to access the software. All you need is an internet connection and you are ready to handle your business efficiently. Online CRM Software model is said to decrease cost and allows a company to focus more resources on its main business areas.

The operating costs are much lower as online CRM systems are maintained by the provider and not by the subscriber. Data backup and other security, software upgrades, and application maintenance are all taken care by the provider itself so it requires no additional on-site staff to be employed for maintenance purpose.

The Online CRM for small business can be implemented much faster than traditional on-premise CRM systems. Business persons just need to subscribe for required features and pay the minimum subscription amount. Almost immediately the small business online CRM application can be accessed and used in a secure hassle-free manner, without expensive installation or customization.

Hosted CRM solutions are location and computer independent, so small business CRM users are free to use their CRM tools anywhere, any time.

Maple CRM is an Online CRM software that has been designed for mid size and smaller enterprises which is easy to use and affordable. Most people opt for web based CRM software as it enables them remote access from any location. A web based customer relationship management software is especially helpful for businesses that have a large sales team or if the business owner is always on the move.

If you are thinking of buying a web based CRM software, check out the CRM articles before you make a decision.

CRM Software for Small Enterprises

Posted on by maplespeaker

You may often keep thinking whether you really need a CRM software when you are running a small business. Small Business is where the Sales, Marketing and Customer Service requires more importance. You cannot afford loosing a business here. So you would need to concentrate more and put the right strategy to get more customers as well as maintain the existing ones. This would definitely need a system where everything can be maintained and tracked rather than manually doing it.

One thing a small business owner knows is that most customer relationship management (CRM) systems and solutions go well over their heads and budgets. For the most part, CRM software has been an enterprise application -the kind of solution that requires a dedicated team to develop custom CRM modules to fit the business, another team to analyze the resulting data and reports, plus an IT staff to handle costly upgrades and deployment. The difference between an enterprise CRM and small business CRM software is not only the IT requirements, pricing, the tools and features of the application, but also amount of data that is handled by the system.

CRM software is not a big company application. It is a necessity when it comes to managing sales activities and customer service. Let’s say your business is slow and you need a pickup, if you are utilizing a CRM Software, you can look into your database and see who are the most likely prospects to buy again. Say you were offering products and one of the lead liked it but the price was little out of her range. Given that it was good business time that you were having and you had no reason to drop the price but you had noted it down in your CRM software and forgot about it. Now when you actually need business and you are okay to reduce the price, you go to your database and search for such possible leads and find this prospect and appropriate notes that were added. You contact this lead and make the offer and you may get the deal. You can also send promotional emails for such interested leads and get the deal using a CRM software.

That is just one example of how valuable a CRM Software system can be for your small business. Your database and your customer list are the most important things to your business. Stay in touch with customers periodically and they will remember you and recommend you. Definitely, small businesses need CRM Software as much as the big enterprises!

With SaaS (Software as a Service) model, CRM applications have been able to serve small and medium sized organizations in much more flexible way enabling cost effective and fastest way of using CRM for businesses. The other option of CRM software for small businesses is to have OnPremise CRM where the software will be installed in the company’s location and IT employees are responsible for installing all hardware and software components and integrating it with existing systems. This is considered to be expensive and not a good option for small businesses as this involves costly initial investments and having people working on the software for maintenance and upgrades. This could be eliminated with Cloud based or Online CRM software (Saas) where hosting service provider or the CRM vendor takes care of this whole process and the pricing would be based on monthly or yearly payment.

Having a CRM software system for business allows companies to improve employee productivity, shorten sales cycles and increase revenue, while cutting sales and marketing related expenses.