customer management software

Integrated Phone Service for Customer Support

Posted on by maplespeaker

Maple has been implementing more and more extensive features for simplifying and automating customer service functions for businesses. The recent addition to the basket is the integration to second level tool of zip dial’s product. With this collaboration, the software has now been able to deliver a most significant option for businesses in managing customer service.

With zipdial registration, you can have a toll free number allocated for your business and when a customer calls you over the number he will experience just a missed call. His details are automatically added as an account in Maple. With further customization, it can be assigned to a specified employee and also an SMS can be sent to the employee about this new query.

This way there is no chance of missing out opportunity or enquiry that comes to you through Phone. As said earlier, the further enhancement that is added here is that, you can have one more toll free number where your customer can check the status of his previous enquiry. Maple will detect the call that comes to our toll free number and automatically responds to his email id informing about the enquiry status and additional details. This information is fetched by Maple from the account details that has been added by the employee.

So you can have two different zipdial toll free numbers one for enquiry and other to check the enquiry status. This automation simplifies your customer service flow and eases the business operation.

If you have further queries regarding this new feature, feel free to contact us at info@maplecrm.com .

Were you expecting this kind of feature to implement but was not ready to invest on complex and costly CRM softwares? Not to worry, Maple CRM is dedicated and built especially for Small to medium organizations. The features that are added in the software are easy to use and efficient ones which will help you in your business functions. Our aim is not to build the software which has everything and then sell it, but to build a simple software which is easy to use and the one which can serve as a purpose for companies.

For more information about the software, visit Maple CRM website.

CRM Management.

Posted on by maplespeaker

CRM Management includes using of CRM software effectively so as to bring a productive environment. It begins with educating to employees about CRM. Every individual who would be working on CRM need to be trained on the CRM usage.

A dedicated person needs to be present who would be well aware of the whole CRM system and any other employee who has questions or need help could be redirected to this person who knows the system well.

During CRM implementation, the CRM vendors would have to provide sufficient CRM program trainings. It needs to be understood that the implementation of CRM involves immense changes and employees need to adapt themselves to it.

CRM gives business users a platform to perform business functions and analyse every level of the functionality. It is also necessary for employees to understand that CRM is not just a tool but a necessity for any business. Visit Maple CRM software to take advantage of CRM package options and to learn more about what features they offer.

Customer Management Software.

Posted on by maplespeaker

Customer Management Software can be used to manage the entire sales process. This could include scheduling appointments, storing contact details, activities and to-dos, recording all interactions with customers as well as generating accurate reports to understand the result of the process.

In today’s business evnvironment, customers are demanding for a higher level of customer service. The customer service executives need to be empowered with all the information related to the customer at their finger tips.

Customer service is all about the customers perception. You have to do more than just get the job done. You must deliver on all the things (big and small) that affect the relationship with your clients.

Achieving higher levels of customer satisfaction involves having all information about the customer at your fingertips. Businesses need to know their preferences, their behavior, their purchase history as well as their demographic and psychographic information. CRM solutions can make this information available at every company executive’s desk. Practically, every company representative can find out anything that he wants to know about a customer in ‘real time’. For instance, all outstanding issues with the customer such as unpaid balances, outstanding complaints and orders being shipped are available at the click of the mouse at every executive’s desk.

No wonder, CRM is expected to unlock the doors of customer satisfaction. By connecting the back office and the front office, CRM has the ability to make the organization function like one entity and not like many departments. A CRM software system isn’t just a good to have sort of but it can do wonders for your business and help improve the productivity of your business.

Where to find a good Customer Management Software?

Maple CRM is a customizable easy to use Customer Support Management Software with useful features for your business. You can manage Sales, Marketing and Customer service in an efficient way using Maple CRM. All in all a simple integrated software that suit any type of business and can help in business functions.

CRM Application

Posted on by maplespeaker

Business leaders approach new ideas for growing the business and to bring profitability. The present trend of using technology is because the present market knows that technology plays an important role in enhancing the sales and marketing strategy.

Business management software automates the process of managing the customers and the business growth in an easy and efficient way. CRM being an important tool addresses the need to integrate the various resources of the company providing solutions to look into customer issues or the contacts interested in your business.

CRM (Customer Relationship Management) collaborates the efforts of sales, marketing and also customer service in order to create a consistent and satisfactory relationship with prospects or customers. CRM application improves the effectiveness of marketing campaigns, eases the sales process by automating the procedure and provides a satisfying customer support experience. It also helps in analyzing the business growth and understanding the sales and marketing activities and gives a clear cut view of the business life cycle.

CRM is about understanding the behavior of the customer and providing the solution for his need without consuming much time. Few things which could be beneficial when applied are:

  • You can strengthen customer relationships so that customers will be interested to by from your company again.
  • Enhancing the product and providing a valuable service so that customers will find it easy to do business with you.
  • Providing the service to the customers exact need and this would be possible only with an efficient CRM system.

CRM for Sales:

An effective sales force can enhance the customer base and bring in more profits. If your sales staff has been provided an automated tool then it simplifies their work flow in following up with the leads and closing it in less time. The software enables to analyse the sales life cycle and helps in managing the sales from first to last.

CRM for Marketing strategies and Campaigns:

Effective marketing strategy would bring growth in revenue. For this, it is always necessary to identify the potential customers, target them with various marketing campaigns and then measure the results. CRM automates this process of scheduling and executing the marketing campaigns, identifying the interested prospects and maintain these targets list. Finally, perform campaigns and analyze the results.

CRM for Customer support:

Customer needs to be treated as king as they are the one who drive the show of your business. If they are  happy and satisfied then they will always stay with you and will surely refer your products or service to others. Customers issues need to be addressed smoothly and the service staff need to respond to them for all their questions. A dissatisfied customer can mean a great loss. An automated CRM system increases the efficiency of customer service and manages the interaction easily.

Improving Business with CRM

Posted on by maplespeaker

Improving business using CRM is the most widely used concept in the market these days. CRM offers multiple benefits that can overall improve your business functions. Maple CRM which is an easy and efficient CRM provides a tool for managing business. With its features that helps in effectively managing the business operations, it has proven to be a simple and useful CRM software for any industry. Maple includes:

  • Customer Management
  • Contact Management
  • Activities and Schedules
  • Follow ups and Calendar
  • Email Campaign
  • SMS facilities
  • Dashboard and Reports
  • Auto Reminders to email
  • Lead Management
  • Website query management
  • Activity notes
  • Product Catalogue
  • Charts & Analysis etc

With major trends that has emerged in the industry, organizations are using technologies and tools to automate all the business processes.

CRM tool:- Tools like Maple CRM have automated the business functions that involves sales, marketing and customer service. With multiple features that could benefit the company in improving business, it has smoothen the complete customer cycle from sales to support.

Internet Technology:- With internet, the business life has changed the way of interacting, collaborating, sharing and performing actions and tasks. Internet has helped organizations and customers to interact easily and effectively.

Data Management:- Collection and accessing the data of the organization is the primary focus for any CRM. Maple helps in managing the business data and fetching it whenever required for sales forecast, marketing campaigns or for any business decisions.

With such technology trends and tools like Maple CRM, organization can completely change the operational method and improve the sales process effectively. This also improves the overall productivity and help organizations to make better decision making.

Business CRM Solutions

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Effective business CRM solutions must fulfil the evolving demands of big and small companies. The CRM product should meet all your industry specific needs. When business is involved, there needs to be a specific software to keep track of all your business functions. So that, as and when business grows, the business functions could run smoothly and things are all in track.

Business CRM solutions should include:-

  • Sales and Sales Force Automation: This helps in lead generation and getting through the sales funnel from start till the leads are converted or moved to dead state. The automation will help in the complete sales life cycle and focus on the needs of the customer and your business.
  • Customer Support: Automates support tasks to improve efficiency and customer satisfaction. It maintains all the records and histories of the customer so that your business provides a better and quick service to them.
  • Marketing: It captures opportunities and customer contact data to improve the quality of your campaigns. This could involve work related to marketing techniques that helps in identifying the leads and categorizing them so as to target them easily.
  • Work Management: Manage, track and maintain a grip on all departments. Empower teams to deliver within targets and effectively measure results.
  • Strategic Planning: CRM allows you to generate various kinds of reports which helps in understanding the business flow. Thus providing a tool to analyse how the business is functioning so as to take necessary steps in improving or changing the plans.

CRM gives business users a platform to perform business functions and analyse every level of the functionality. With SaaS applications, users can have an access to CRM at any time and have information which are up-to-date. You can optimize performance, decision making and allocate work to resources from your CRM solution.

Business CRM solutions optimize a company’s ability to utilize customer data to increase sales, reduce cost, retain customers and increase productivity.

For more articles on CRM, visit http://maplecrm.com/crm_ articles.php

Contact Manager

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The need of Contact Manager:

Contact manager allows you to easily store and manage all your contacts and their details. It helps you to track all the information related to the contacts like name, telephone number, address etc. This could be stored in a centric database which can be accessed from anyone and also, this way information can be updated regularly. Businesses can be managed more efficiently since it eliminates the efforts of using manual methods.

The contact manager is an organized and most convenient method of maintaining the contact information.

Online Contact Manager is more useful for people who are on the move, especially sales and business people. It enables people to access the required information at anytime and from anywhere.

CMS (Contact Management System) lets people record and track customers/leads in an efficient way. CMS also results in more productive tracking, sharing and analysis of customer information when compared to manual methods.

With Maple CRM, you gain the power to centralize, share, manage and analyze all your contact management data, free from tedious manual processes and administrative hassles.

Maple CRM provides a systematic way of adding contacts and maintaining them without much effort.

The benefits that you could acquire from Maple:

  1. Work from any web browser: All you need is a computer and internet connection. You don’t have to depend on desktops for using Maple. This gives you the flexibility of using the software from anywhere.
  2. Real time update: With Maple, updated information is available in the server at real time allowing people to access current details which are up-to-date.

Maple provides productivity and has better and faster collaboration.

Maple offers CRM on demand and includes contact management for business. For more information log into http://maplecrm.com