crm software

Transforming Sales Productivity using CRM

Posted on by maplespeaker

A lot of sales time can be spent on leads that aren’t going to buy. While leads are never going to convert one to one, filtering out the poor quality ones ensures that sales effort is focused on the more promising opportunities. This requires close co-operation between sales and marketing. CRM Software helps here to collaborate the various teams to reach one goal – to convert leads into sales.

Generation of sales quotation can be repetitive work for your sales people which only eats up their time by doing administrative tasks. Having quote generation tool with pre-defined templates can speed up their quotation process and improve the quality of the quotes that are sent out.

Often your track records may contain duplicate records, repeated customer entries which not only eats up your data space but may also give wrong calculations on the no of leads which are in your sales bucket. This poor lead management results in nothing but a bad way of recording which is of no help. CRM system can help in keeping up-to-date information with no duplicate entries but only quality information that is going to be of great help to sales team. Your business process can be streamlined and an effective strategy can be put forward for increasing sales opportunity.

It is not only with sales but also with post-sales functions which can be well organized so that customer never faces any issues throughout his business time with your company. Improving the quality of post-sales fulfillment can therefore have a big impact on making a sales person more productive.

Not to forget the sales reports for which your team spend a lot of time creating those for managers review. Sales Management Software is of great help here to quickly run reports as needed.

In the world of sales a shift in the balance of time spent with customers as opposed to administration can have a big positive impact on profitability.

CRM customization for your business

Posted on by maplespeaker

Many CRM users would like to experience a customized CRM application. They want the product they choose to work the way they do. This does really make a great remarkable change for businesses who are implementing cloud based CRM for the first time.

We always have heard and spoke about how technology can change the way we work.  From a business perspective, the technology solutions has helped companies improve their efficiency and productivity.

CRM software companies have gone to great lengths to make it easy for their CRM applications to be customized. CRM is no more considered as an experimental tool, it is clearly beneficial tool that can be used by any sized business.

The fact that CRM software has become so customization-friendly is certainly a benefit to end users. At the same time, this trend towards increasing customization is helping the CRM industry, too.

Maple CRM is designed with maximum flexibility and easy adaptability to meet business and industry specific needs for various companies.

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Maple CRM is a web based CRM software product that offers its functions for Sales & Marketing as well as Customer Service Support. The solution helps in maximizing the sales opportunities by speeding up the sales cycle, provides better sales process and improves customer support process aiming to give better customer satisfaction.

With our CRM solution, you will find the following benefits:

  • Management of lead generation efficiently
  • Identification of in depth information of the leads and customers
  • Builds relationship more than transactions
Contact us today to subscribe for a cloud based CRM Solution for your business!

Effective Sales Management and Sales Follow-up

Posted on by maplespeaker

Sales Management is one of the most important process of business functions. Businesses always try to keep themselves on top of the sales leads. There is always a huge investment of time and money generating leads and following up with it.

But are you able to keep a track of your sales leads and the follow ups? How many times have you lost a sale because you forgot to make a follow-up call in a timely manner?

Maple CRM here enables you to effectively manage all your sales leads at one place. It also helps to keeping tracking of all your follow-ups of the day. This will give you a greater control over the sales process and ensure that all leads get the attention as needed. This way you will never miss out any lead.

Here is snapshot of the Maple dashboard that displays all the follow-ups of the day.

Sales Management and Follow up

 (Click on the image to enlarge it)

If you would like to find out more information on how Maple can help your business in Sales Management, then contact us.

Maple CRM is a simple and powerful CRM tool that enables you to effectively manage your sales and customer enquiries. The solution provides features which can automate your sales process and manage your marketing process. It empowers organizations to manage the entire customer relationship cycle – from lead, opportunity to client.

Lead Management System with powerful integrations

Posted on by maplespeaker

Lead Management system is all about getting enquiries from various sources, contacting the leads, nurturing the leads to convert them into business. The process starts from one point of the sales funnel and reaches the end of the funnel as qualified or disqualified lead. The entire process needs to be tracked and analysed to improve for future enquiries.

Lead Management System lets in moving your enquiry through the Sales funnel passing from Leads, Opportunities, Prospects, Accounts and finally being Customers. The process comprises managing activities and schedules under the different phases of Sales funnel. Adding documents, remarks, interaction details & other information are all the part of process in managing leads and the system helps in maintaining these information as per the business need.

Online Lead Management System has offered much benefits to various businesses. With Maple’s integrated options, your lead management system can do a lot more.

Maple offers Web Interface and SMS Integrations, that can simplify your lead capturing process and eases the operation model. Your enquiries coming from website or any webpage easily lands up in your system and also allocates it to one of your executives. Customers who are interested in your product can simply send an SMS and that would reach the system assigning it to one of the staff.

The integration can be configured in such a way that depending on the location, pincode or any other information it can be assigned to the particular department, branch or executive. It works in a fairly simple way.

With such wide variety of capabilities, Maple CRM helps in letting your business achieve its goal from one centralized location. The above integration feature is just one part of the Maple CRM system. To discover much more features and its benefits for your business, do contact us.

 

Cloud computing for Small Business

Posted on by maplespeaker

A cloud based CRM for small business owners is something that can offer number of benefits. The software can help you share information, delegate tasks and gather information about various customers and projects.

Turn on ‘Sales’ with speed

Maple CRM solution provides the right tools and capabilities for sales executives to make the most of every interaction with the customers. From planning to rich reporting features, sales rep can spend more time effectively on turning leads to business.

Building customer relationship

Being a cloud based solution, Maple CRM enables real time access to each information helping you to manage customer relationships every step of the way. Because it’s in the cloud, all customers get the benefit of the same high reliability and performance without the upfront investment. So even the smallest of companies can finally afford a great product.

CRM enables small businesses to optimize relationships throughout the product life cycle. To quickly add users as they grow, to enhance customer interactions and to eliminate the burden on IT.

The key benefits of using Maple CRM solution are increased sales and lower costs for marketing, sales support, and customer service.

Maple CRM also offers SMS integration, Website integration etc helping your business to be equipped with range of business operation tools to perform business functions as needed.

 

Potential of Small Business CRM

Posted on by maplespeaker

There is no doubt that the growing ubiquity of cloud based technology, which brings down the price of even SaaS-based CRM, is a big part of the reason that CRM technology is finally on the rise with small business. It’s now affordable with technology choices ranging from free to very little costing.

What makes CRM even more attractive to small business is the so-called cost effective model. Even businesses having one or two people use CRM software. There are such CRM software products that are aimed mainly for small sized segment. All markets with customers have potential for CRM. Even though small business owners have been slow to incorporate it, once they do they really, really do make complete use of it.

CRM focuses on opportunities and strategies for supporting small businesses. Many companies have designed CRM software to fulfill the needs of the small business community. Enterprise community always find ERP and a full fledged complex CRM solutions which is much desired for their type of business operations. It’s not the same for small businesses as the process and work flow operations are fairly simple and CRM solutions can easily fit to the need and even customize it as per the business requirement without consuming much time.

An ongoing challenge that businesses face is improving customer satisfaction. Many companies use CRM Software to help impact their customer retention levels. Sharing the customer service strategy through a CRM software application is ideal.

CRM is not just a technology, it is much more than that. It is a capability to perform business operations and improve profits.

 

CRM solution for your business

Posted on by maplespeaker

Sales is about people. Manage leads and track sales with Maple CRM in a more efficient and collaborative way. Streamline your sales process and keep your team involved in the sales process.

Maple CRM enables easy work process and helps in capturing leads through various channels, thus letting you to save your time and focus on your core business work.

The solution offers number of features that eases your day to day business operations and increases profits. Maple CRM enables:

  • Better connection between various departments
  • Builds collective information of the business
  • Easy usability and ensures higher productivity
  • Customizable functions to suit all types of businesses
  • Convenience of recording customer interactions.

Maple CRM is an essential tool that can turn leads into customers easily. The solution is especially valuable to small businesses, giving them a competitive edge over businesses.

Request for a free trial today.

Offline CRM by Maple

Posted on by maplespeaker

Offline capabilities in CRM offers an organization to continue working within the application when the executives are outside the office or when they have no access to internet. This functionality is extremely useful for users who travel or work outside of the office.

Maple provides offline CRM functionality which lets a user to work on the CRM application with a mobile device or via email. The user can update & get work related data from Maple CRM. With offline functions, user can easily add information into CRM application using mobile services. Similarly, any information can be fetched from the application. The solution is very effective as it does not give a chance of getting stuck while working on customers or leads. The solution ensures that you have anytime, anywhere access to your CRM application.

So if you have your team of sales executives who are on the field and you want to incorporate an effective business management solution for them to work on, then contact us for integrating offline CRM capabilities into our Maple CRM software solution.

Maple also concentrates on providing variety of services that can ease your business process and can be integrated easily.

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Maple CRM is a web based CRM software product that offers its functions for Sales & Marketing as well as Customer Service Support. The solution helps in maximizing the sales opportunities by speeding up the sales cycle, provides better sales process and improves customer support process aiming to give better customer satisfaction.

With our CRM solution, you will find the following benefits:

  • Management of lead generation efficiently
  • Identification of in depth information of the leads and customers
  • Builds relationship more than transactions
Contact us today to subscribe for an integrating Offline CRM Solution for your business!

CRM as a Business Application

Posted on by maplespeaker

CRM is considered as a business strategy for company wide designed to reduce cost and increase profitability and customer satisfaction. CRM is said to bring together all the information within the organization resulting in giving a holistic view of each customer in real time.

CRM includes elements such as people, process and technology. CRM is used to learn more about customers needs and behaviours in order to develop stronger relationships with them. It simplifies and many a times automates the process of business functions. CRM is technologically designed process that will help bring together all the information about customers, sales, marketing and market trend.

The CRM enables to improve customer service, increases call center efficiency, adds cross-sell and upsell opportunities, streamlines sales & marketing processes, reduces costs and increases overall profitability.

For CRM to be truly effective and to produce best results, the organization must lets staff know that the change is good and that CRM will bring benefit that much as it is used and utilized. Even with years of accumulated knowledge, there’s always room for improvement. Customer needs change over time, and technology can make it easier to find out more about customers and ensure that everyone in an organisation can exploit this information.

Benefiting from CRM is not just a question of buying the right software. You must also adapt your business to the needs of your customers.

By adopting CRM not only can your employees get to whatever they need to from wherever they are, but they can also do more, faster, by accessing everything through a single online location. And in the end, that means increasing efficiency, closing more deals, and keeping your employees and customers happy.

 

CRM Integrations for Business

Posted on by maplespeaker

CRM lets your manage your customers, your prospects and your sales. CRMs can be either web based or stand along systems and help in keeping track of people and their relationships to you.

What exactly is the purpose of a CRM?
It is just not a business software that can help you smoothen your work process but it will help you to solve all those hectic work that has been eating your time and energy. Yes, it truly can eliminate the difficult task of your business.

No, it does not solve only your administration work but also simplifies your sales and marketing process and brings more profits, plus it brings in an efficient tool for managing customer service.

How can it help you attract and retain more customers?
The benefits of using a CRM for your company are a more streamlined sales process, increased customer interaction and the ability to not only keep track of the people but also to nurture those relationships to provide continued success.

What is CRM integration?
CRM integration is to bring together other applications or functionalities along with CRM to function together seamlessly. Instead of using the CRM just the way it is, you can integrate and make it much more useful to perform.

Integrations can include various functionalities like website integration, email integration, third party software integrations etc. So you can leverage the benefit of integration and make it possible to use anything that you need when your CRM does not support it.

With website integrations, you can easily bring in valuable customer data or leads directly into your CRM. Integrations like SMS or telephone lets you work on CRM with just the use of SMS or telephone calls. Your sales representative or your customers need not access CRM to find details or add more details.

No matter what you or your company does, you must retain your customer and lead information and this is where CRM can be extremely valuable.

Whether you have a CRM already picked or you are looking for advice on where to begin and how, consultants such as ClientFisher can provide the best information for your business.

For further information, visit Website Integration or SMS integration details page.