crm software

Sales and Lead Management with CRM Software Solution

Posted on by maplespeaker

Its very clear that many companies use technology to manage and nurture their sales leads. Salesforce.com, Zoho, InfusionSoft and services like such are in the business market to help you to manage your leads. However, it is also true that most of the companies still use pencil, paper and excel sheets to do this. Definitely these companies are not being productive as they can be and more likely may be loosing potential customers. I would to title it as a big mistake as none of these methods work well for better sales management.

An automated system can qualify and create the leads and further the sales system for tracking and processing will help tremendously. Sales Management Software ensures that your sales leads are followed up, pipelines are being managed and goals are being met. Regardless of the size of your sales team, a good CRM tool will pay of the results in profits.

Firstly, it is a wise idea to understand that CRM is an important tool for the business and not just an application that should be used by your executives when they find time. It must become a part of the day to day business process. CRM software should be used as a mandatory process as it offers flexibility and is very informative and resourceful.

With Maple CRM, we continuosly look ways to provide an efficient tool that eases the work process. In fact, we do a lot of customization based on the real time analysis of our customer requirements. Effective functional features would defintely increase the usage benefits.

Your sales people should be provided with the right tools for their operations. Email marketing, to-do lists, contacts manager etc. are all the tools that sales team find very useful. This way, by giving more useful tools they are likely to use the CRM tool on a necessity basis thus enabling them let CRM be the part of their business life.

Make a note that speed is one of the important strategy when dealing with sales leads. Research shows that calling new leads in less than one minute can increase conversion rates.

If all the business functions and activities are recorded, assigned and managed at one place then your CRM Software will be a valuable resource. You will also have to make sure everything comes in and goes out through the CRM system only. The better you plan and execute the CRM process flow, the greater your chance of success.

 

Men’s Health

Finding business success with CRM Software

Posted on by maplespeaker

CRM standing for Customer Relationship Management is a system of business that not only helps to track and measure the sales activities but also improves the efficiency of the business executives in providing service to customers.

CRM system does not provide fruitful results immediate to its implementation. The CRM needs to seen as a long term investment that offers benefits and helps businesses to make the effective use of the resources.

CRM applications offers advantages in number of ways. Few as mentioned below:

Management of lead generation efficiently.

With the help of lead generation, you may find many leads into your lead pool that needs to sorted, qualified, managed, tracked and worked on. The leads that are generated would include the prospective buyers and also those leads who would only eat up your time and will never turn out to be a customer. CRM systems can help the marketing and sales executives to reach the productive opportunities.

Identification of in depth information of the leads and customers.

CRM system has the power to store each and every information of the customer which can be retrieved later as and when required. From searching the smallest information to finding the history of the lead, executives can get it instantly without loosing much of the time. Managers and the business owners can easily generate reports to analyse the business productivity so that further decisions can be made to improve or change the process.

Builds relationship more than transactions.

Understanding and analyzing the requirement of the customer and further offering more benefits to his requirement will make customer happy rather than you offering something which is of no interest to him. CRM applications also help in conducting customer loyalty program or customer surveys. Today’s savvy customers prefer to do business with companies that exceed their expectations with much interaction. Implementing positive experiences and resolving problems at the earliest time help companies in retaining the existing customers which may also increase referrals.

So if you think this is the right time to invest on a CRM system for your business, then do have a look at Maple CRM Software.

Sign up for a free trial today and get to know what Maple CRM software has to offer you for increasing your business profits.

 

Direct Marketing – Strategy for business promotions!

Posted on by maplespeaker

What is Direct Marketing?

Direct Marketing is a form a advertising that allows business to communicate straight with the customer by the means of phone, email, mobile messaging, brochure distribution, promotional letters etc. Direct marketing method is used by all sizes of business from startups to multinational companies. Direct Marketing is an attractive method as the results can be measured directly.

Direct Marketing Channels:

1. Email marketing: Sending marketing messages through emails is the most widely used strategy for marketing. It is relatively inexpensive and much easier to execute.

2. Mobile: Mobile marketing includes SMS, MMS, Mobile Banner Ads etc. This enables the business to engage with prospective leads in an interactive manner through mobile devices, smart phones or tablets.

3. Online Tools: With the expansion of technology and ideas, use of online tools and application has been rapidly increasing. Social media sites being the most popular these days along with banners and google ads etc.

4. Telemarketing: The most common and the oldest method of marketing is telemarketing where marketers contact customers through phone for lead generation.

There are various other ways how marketing is done. Some of the techniques could be time consuming or expensive but may offer more benefits.

Marketing is one of the main process in the business life cycle. It requires a lot of attention, strategy and analyses. Making time for marketing and concentrating on how to improve and make use of better marketing techniques is very much essential. Marketing is a mixture of sales, advertising, public relations and publicity.

Would you like to know more about Marketing Management? Read this article on Marketing Management Software.

 

You need your customers more than they need you!

Posted on by maplespeaker

Today customers have more choices than you in the market. Customers can easily find whatever they need from anywhere and at anytime. So it is easy for them to find a suitable, less expensive and more valuable product than you finding more prospective customers.

Take an example where you are a customer of some company. You collect more information about what you want to buy and what offers are provided plus you also see how much reliable and cost effective the product is. That’s because you know that no matter what, you will not compromise in buying it and will make sure to buy the right one that is going to be useful. The same applies to your customers too.

So when a customer tries to find some product or goods, he would simply go to Google first and type in what he is looking for. He would get a list of companies that would offer him the product. He will try accessing the first few and explore the details. He may even try calling the phone numbers available on the website. Imagine that he would access your website here. What if that it is after office hours and there was nobody to pick up that phone at your office? Yours may be a small company not having the 24 hours call center team. Does that mean you are going to miss out that important lead? Definitely YES! The customer would simply browse few more websites and contact your competitors. That’s simple. He may never call you back and you would never even know that you missed a lead.

So what kind of solution can help your company to get these leads? Maple CRM offers Zipdial Integration that lets you have a 24 hour toll free number for your company. Whatever time the lead tries to call your company on that number, the information is tracked in the CRM and Maple can send a quick message to you either on email or SMS. This would let you contact the customer immediately or according to your convenient time. Maple ensures you that you will never miss a lead who is trying to contact you.

What if the customer sends an email instead of calling? Do we have any solution for that? Oh Yes! We have something similar to the above solution called Website Integration, where in whenever the customer sends a message through your website, it will automatically be captured in the CRM system and instantly an email or an SMS can reach you or the desired sales executives to call back the customer. That’s again a solution for you to never miss out any lead and to contact the customer immediately and not letting it go off to your competitor.

For more questions, regarding this feature or anything about the Maple CRM product, kindly write to us at info@maplecrm.com

Want to check out our pricing options? Just visit our website at http://maplecrm.com

Remember that you need your customers more than they need you!

 

New feature – Quotation Management

Posted on by maplespeaker

Quotations are an important part of the business functions which helps the prospective buyer to know what is the cost involved for the products and services that the company is offering. The quotations also include information like payment terms, price per item etc, quotation validity, etc.

It is a common practice for many companies  the provide the potential customer with a quote (can be referred as estimate) of how much the products would cost.

For sometime, we had been getting requirements for having quotation feature in our sales & marketing module. We understand that quotation management is an important feature that could benefit many companies in generating instant quotes and sending it to customer without really having it done from different people of the department. We have this solution newly added a week ago with functions that would be easy to use can generate quotations very quickly.

So you can –
• Generate quotations based on the products and services that you offer.
• Use product Catalogue and Services Catalogue feature that helps in adding all the products and services list along with its unit price.
• Provision for entering tax or discount while preparing quotes.
• Store the generated quotations to its specific clients in the CRM system automatically.

The solution not only helps in generating quotations but also helps in storing these quotations to its specific clients in the CRM system. Here is snapshot of the quotation preparing page. Also, have a look at generated quotation in pdf format.

For more details regarding the quotation feature, kindly write to us at info@maplecrm.com

 

Know about on-demand CRM

Posted on by maplespeaker

Hosted or on-demand CRM is sometimes cheaper and easier to roll out than the software that lives on your own machines.

If you look at your present business process, you may think of having a software that is flexible enough to accommodate the changing needs of sales and marketing staff and also which can integrate well with the applications that would support to have customer contacts, invoices, records etc. So traditional CRM could be the one that you are offered and you are about to pay and get it.

But then have a round of thinking on Hosted or on-demand CRM that would offer seamless functionalities that your business would need coupled with user friendly interface and all this over the cloud.

On-demand CRM is one booming in the market. Small and midsize businesses have shown interest these software-as-a-service solutions. Thats because these applications are much cheaper than the licensed on-premise software which can cost a huge amount as investments. But Hosted CRM applications come as Pay-per-use model where it would cost you as monthly subscriptions.

Many companies that were once offering traditional CRM solutions, are now offering cloud based solutions. But yes, many still consider the fact of having their precious data on the cloud due to security issues. Many a times, this could be the only reason why businesses consider of opting for on-premise CRM.

But what interests more in the hosted CRM solutions are the great benefits that it offers. The model eliminates the up-front cost and effort required in implementing a CRM system. Customization and integration requirements do take time just as the traditional softwares.

To go with on-demand CRM, you would first need to define your process, figure out the requirements, decide who all are going to use the application, then go through various costs of each model that actually meets your requirements and make a decision. Hosted CRM can be very flexible and an efficient strategy for your business.

 

Prandin

Bangalore to concentrate on financial businesses

Posted on by maplespeaker

After making a mark as an IT hub, Bangalore is hoping to evolve as a financial centre with the creation of a dedicated facility for companies in financial services. This facility can offer benefits in diversifying its economic strength.

It is much talked that the IFCI Financial City will come up near the international airport on Bagalur Road, Bangalore. It could be just one stop place for all those who wants to avail financial services.

Bangalore is not yet recognized as a financial center in the country yet even with so many banks having their head offices here.

With the coming of the IFCI Financial City, Bangalore is going to see new opportunities in the banking and financial services sector.

Know what CRM offers for Financial Companies in India.

 

Importance of CRM in Healthcare Industry

Posted on by maplespeaker

In today’s market, the medical industry is finding the need to know more details of the patients so that they can provide efficient service to them.

With all the patients history, medical records, present medication or any tests performed it is even more better to respond to the patient’s present complaints. Healthcare industry has now found CRM the most effective way of handling the medical records.

Millions of patients contact the hospital every day through phone, email or fax as well as direct visits. All these increases the need to have a system in place to keep a track of everything and record each information of the patient.

CRM in healthcare sector helps to reduce operation costs, reduces errors and facilitates better relationships with patients.

Healthcare sector being the largest services industries, read how CRM can be a solution here: CRM solution for Healthcare Industries

Customer Management Software by Maple

Posted on by maplespeaker

When every customer interaction counts, success is measured in results but unless your organization has the customer management software it is almost impossible to keep a a track of each call made to the customer, history of customer and behavior etc.

With Maple CRM, you can collect, organize, track and prioritize all your customer information and helps you to exceed your customer expectations.

In Maple, Customer experience is the center focus. Also, our objective and solutions are meant to make the CRM experience simple to its users. From On-demand CRM to easy to use CRM, we are now focusing on rule based CRM and SMS based CRM. We offer SMS integration with CRM that focuses on SMS response for marketing/sales options. For Example, you can setup a survey SMS response in just 10 minutes.

Look at some of the sample configurations possible from Maple CRM.

Do you have questions?

Call – 9538925641

Email – info@maplecrm.com

 

CRM Software Solutions

Posted on by maplespeaker

Improving your  business performance is not always easy but with CRM, you can avail an effective business strategy and improve the work performance and productivity.

You can stay organized by keep a tracking of all the work flow, all your leads and employees. Being organized helps you not to miss out any opportunity and contact those potential customers and have everything in record.

Besides the reporting features to track your work, the CRM Software Systems can serve as the ultimate tool for many areas of your business including sales, marketing and customer service.

With CRM software application, you can pull up the entire customer information when the customer calls you for any service. You will be able to give an efficient and quick customer service.

You can also automate your marketing campaigns and measure the results through reports.

Read more about CRM Software Solutions .