crm software india

Transforming Sales Productivity using CRM

Posted on by maplespeaker

A lot of sales time can be spent on leads that aren’t going to buy. While leads are never going to convert one to one, filtering out the poor quality ones ensures that sales effort is focused on the more promising opportunities. This requires close co-operation between sales and marketing. CRM Software helps here to collaborate the various teams to reach one goal – to convert leads into sales.

Generation of sales quotation can be repetitive work for your sales people which only eats up their time by doing administrative tasks. Having quote generation tool with pre-defined templates can speed up their quotation process and improve the quality of the quotes that are sent out.

Often your track records may contain duplicate records, repeated customer entries which not only eats up your data space but may also give wrong calculations on the no of leads which are in your sales bucket. This poor lead management results in nothing but a bad way of recording which is of no help. CRM system can help in keeping up-to-date information with no duplicate entries but only quality information that is going to be of great help to sales team. Your business process can be streamlined and an effective strategy can be put forward for increasing sales opportunity.

It is not only with sales but also with post-sales functions which can be well organized so that customer never faces any issues throughout his business time with your company. Improving the quality of post-sales fulfillment can therefore have a big impact on making a sales person more productive.

Not to forget the sales reports for which your team spend a lot of time creating those for managers review. Sales Management Software is of great help here to quickly run reports as needed.

In the world of sales a shift in the balance of time spent with customers as opposed to administration can have a big positive impact on profitability.

How to make use of a CRM Software?

Posted on by maplespeaker

There are multiple ways how CRM can be beneficial to your business. It is for you to identify the loop hopes and let CRM do the work there. Here are few ideas that you can implement in your business process.

Integrate it with your Accounting and Billing department:
Your accounting team can easily have access to the customers financial data & invoice history and can easily generate invoices for customers without spending much time.

Internal Collaboration:
CRM can help your teams to work together more effectively on customers, projects and opportunities.

Review your support process:
Taking time to analyse and review the support process to see whether there is any quicker way of doing things can have a big impact on productivity.

Track customer history:
Analyse which of your products or services are your customers using Understanding the customer buying preference can help in improving customer support and increase the potential to cross-sell other products and services.

Use of Marketing Automation tools:
This tool can help in monitoring the leads interactions and set up automated campaigns and identify the sales-ready leads and target them. This will help in focusing on the most promising opportunities.

Issue Tracking:
CRM enables you to keep track and manage customer complaints. Tracking and managing customer complaints within the CRM application can increase the visibility of issues to the staff and lets to take proactive actions to address the root causes of problems.

Capture Feedback:
How well is your organization running and what could be improved? Often these are ignored. It is ideal for an organization to identify the potential changes and address it.

Integrate Lead creation:
You can integrate your CRM system to your website enabling the automatic creation of lead by reducing the need to re-key data & increase the speed of lead response.

Do you have any queries? Contact Us.

About CRM Software

Posted on by maplespeaker

The present business market is quite challenging and competitive. Every single organization wants to be the best and successful. And a great way to capitalize on sales and increase the profitability of your business is to get a CRM Software application for your business.

CRM Software is used to store and organize data in order to run business smoothly and reach profits. With CRM applications, companies can create a positive and an efficient experience for both internal team as well as to customers. CRM applications can provide an easy way to manage customer information, track sales and run effective market campaigns to the established customer base.

There are many different Online CRM Software providers in the market right now and it is the business owners who need to decide which one is the best for them based on their requirements. But if you are asking CRM is suitable for whom then read further to know about it.

In short say any business with customers and leads would use CRM. If you have a sales team then CRM can help you to identify various trends in the behavior of the leads, his interest towards your business products or services.

If you have a marketing team then CRM can be beneficial in conducting email and SMS campaigns and to further target the specific leads based on the statistics.

If you would need to create Quotation and Invoices quickly for your business clients, then CRM is of great help here. This tool can help in speeding up your process of invoicing as well as increase the quality of of your quotes & invoices. Plus it helps in storing all these in a systematic way so that you can anytime search for it easily.

If you would like to have an efficient customer service process in place then CRM is the right choice. Every information and history of customers can be easily stored and accessed from the CRM. This will help customers have a friendly service support as needed and will bring in a satisfied customer experience.

Any business that wants to increase the efficiency of business process can make use of CRM. There are number of benefits that a CRM solution can offer to a business.

What is a CRM Software?

Posted on by maplespeaker

CRM in a widely broad definition can be related to a business strategy that is used for systematic approach in handling customer relationships.

At the core of every business there lies a relationship between the organisation and its customers. If the relationship is poorly managed, then the company is in the risk of loosing its customers as well as damaging the company name & brand. This may effect your sales process by missing new business opportunities.

As organisations constantly look for competitive advantages in today’s rapidly changing business world, managing customers and new leads effectively has become essential. Managing information and making it accessible to internal staff from a centralized location is a necessity for all organisations.

CRM Software works by collecting leads and client information and make it accessible as needed. The information and data collected can be used for analyzing and understanding the customer requirement and his behaviour. Further, this can be used for analyzing the market trend and adjust the campaigns accordingly and target the leads to increase sales.

CRM also serves for customer support helping in bringing efficient business process and to improve customer satisfaction. CRM is just not a tool or an application, it is a process or a way of doing business. CRM is implemented for various reasons as it offers number of benefits. Different organizations look at CRM to achieve different business goals.

CRM is becoming an important and a centralized tool to reach the business objectives. With an ever increasing customer expectation there is a need for organizations to adopt new business services and strategies. CRM with its numerous features helps in enhancing sales, customer support and success in business.

Today’s CRM software solution is highly scalable and customizable, allowing businesses to adopt a CRM solution without much hassle. CRM software is commonly used to manage a business-customer relationship, however CRM software systems can also be used to manage business contacts, clients, sales leads and marketing campaigns.

 

A choice to make when going for a CRM solution

Posted on by maplespeaker

In today’s technological world, you can see lot of options before you zero on to one. The competition has been beneficial for the solution seekers to find more features and better options from one another.

Talking about solutions specific to CRM software, CRM has been able to offer the benefits to different types of industries ranging from small to medium or large businesses. But not always it holds true that one solution fits for all. This could definitely not be a part of the every business without any changes. It would further lead to failed implementations and waste expenses.

Thanks to cloud computing, CRM, now can be customized based on user’s requirement. We offer CRM solutions over cloud by understanding the requirement of each businesses. That way, we are able to deliver services that are flexible and efficient. Our objective of CRM solution is to help you in achieving your objectives and bring benefits out of our CRM solution.

With Maple CRM solution, you have the freedom to choose the solution that fits your business needs.

Maple CRM is an easy to use, cloud based CRM solution. It provides anytime anywhere access to your business data with which you can manage your business with an integrated approach to sales, marketing and customer support. Maple provides a complete view of customer interactions across your sales, marketing, and customer service teams so they can collaborate and respond promptly and work on customer inquiries and sales opportunities.

The solution suits individuals, small businesses, corporate and professional workgroup, medium business organizations, customer care center, etc.

Maple CRM being a simple solution with beneficial features has been able to deliver its service across industries like Educational Institutes, Training & Placements, Tours, Travel & Hospitality, Healthcare, Accountants & Tax Advisors, Company Secretaries etc.

CRM solution – The benefits and its need

Posted on by maplespeaker

CRM today is a well known concept in the business market. Variety of business owners make use of this powerful tool to manage all contacts and customers information in one place as well as track all activities related to them. CRM is referred as powerful because it stores critical data for sales, marketing & customer service purposes and is used for managing marketing campaigns and generating meaningful reports.

With the help of CRM solutions, it is easy to share customer information, track sales activities, purchase history, customer behaviour, identify sales opportunities, deliver consistent customer service and track the business progress.

Is CRM really required? Consider the below given points as indicators that you need to buy a CRM solution:

  • You want to target specific customers and leads who show interest in your product/service.
  • You want to track and have a greater visibilility into the sales pipeline.
  • You want to analyse the business growth and make business decisions.
  • You want to be able to track marketing and sales trends as well as identify opportunities
There are several benefits of CRM including increased revenues, reduced costs and greater efficiency. The most important question to analyse is “What is it costing your business without a CRM solution?”
Here is a quick glance on the benefits of CRM:
  • Centralized data & information with access level permission
  • Greater visibility to the customer data, behaviour & history
  • Ability to analyse the data using reports and charts
  • More efficient marketing
  • Increase in productivity and sales performance
  • Improved customer service and efficiency

Powerful CRM solution for Customer Service and Interactions

Posted on by maplespeaker

One of the most important process of the business is the Customer Management. In today’s business market, there are lot of tools and processes that help companies to make use of tailored customer service that they need to stay competitive. The technology has made it possible to provide the level of service your customers expect.

With the help of customer management solution, you can increase customer loyalty, reduce costs and boost revenue. You will be able to provide and enable a powerful tool to your workforce to seamlessly handle inbound or outbound transactions. Stay connected  to deliver the kinds of services your customers need.

Build a strategic channel for your business which covers Sales, Service and Marketing with a CRM solution that can enhance collaboration and customer interactions

Whether your business is product based or service based, you are spending money to acquire customers. But that effort goes waste if you have a bad customer service system which fails to address your company needs and doesn’t satisfy the customers. Hence make sure that you have powerful system in place which can offer benefits to improve your customer service process.

Maple CRM provides a range of powerful features and automated solutions that makes your customer services process run easily and smoothly.

Optimize your Customer Interactions and improve Customer Service process using Maple CRM.

 

Smarter way to manage Sales Leads

Posted on by maplespeaker

Are you having trouble in keeping track of your leads? Are you able to make best use of the leads? Are you sure that your executives are following up with leads regularly?

Maple CRM ensures to have an organized and simple lead management system that not only lets you track your leads but also enables an efficient system for making the sales process easier and fruitful.

With Maple CRM, all your lead information is available anytime when required so that you can tap the prospect as needed. Maple CRM with Zipdial Integration provides an easy way to get leads instantly. Read more about Zipdial Integration.

Your Zipdial leads are created in Maple automatically within seconds. You can set automated rules to forward the leads to sales people based on customer location or phone number (existing leads/customers)

Your sales executive gets a reminder when Zipdial lead is created. Thus, enabling your executives to get a reminder to follow up back at the earliest.

Maple enables you to work on your prospects faster and more professionally than your competitors.

Maple also supports Website Integration and SMS integration. Read more about the various integration options from the Maple website .

The CRM solution enables you to keep a complete track of all the leads. It offers features that can help in adding schedules & reminders under various tasks and activities. You can easily monitor the unattended leads, converted leads and much more on a day to day basis, or monthly as per your need.

There are much more features.. contact us or visit our website to know more.

 

Increase productivity with CRM solution

Posted on by maplespeaker

How much of your sales executives time end up in making reports and marking the status of enquiries?

It is a common issue that many companies having sales & marketing department experience. Lot of time is wasted in preparing daily/weekly/monthly reports. But is it worth spending precious time of the executives in reports rather than making business happen? Can this unproductive work be reduced?

Yes, definitely. The times have changed and the technology has lot more to offer for the business market.

Cloud CRM with Reports

A web based CRM can be your solution for all business problems. Maple CRM is a simple and useful CRM solution. Here is a quick look at the benefits:

  • Accurate & up-to-date information
  • Get connected from any place using any internet enabled device
  • Less time required to fill data
  • Customizable reports based on your choice & conditions
  • Charts for analysis

Let your sales & marketing executives leave behind the administration work and concentrate on achieving business targets and success. Bring in an organized business model that can save time and increase profits. For more details regarding the solution, visit http://maplecrm.com/.

 

CRM customization for your business

Posted on by maplespeaker

Many CRM users would like to experience a customized CRM application. They want the product they choose to work the way they do. This does really make a great remarkable change for businesses who are implementing cloud based CRM for the first time.

We always have heard and spoke about how technology can change the way we work.  From a business perspective, the technology solutions has helped companies improve their efficiency and productivity.

CRM software companies have gone to great lengths to make it easy for their CRM applications to be customized. CRM is no more considered as an experimental tool, it is clearly beneficial tool that can be used by any sized business.

The fact that CRM software has become so customization-friendly is certainly a benefit to end users. At the same time, this trend towards increasing customization is helping the CRM industry, too.

Maple CRM is designed with maximum flexibility and easy adaptability to meet business and industry specific needs for various companies.

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Maple CRM is a web based CRM software product that offers its functions for Sales & Marketing as well as Customer Service Support. The solution helps in maximizing the sales opportunities by speeding up the sales cycle, provides better sales process and improves customer support process aiming to give better customer satisfaction.

With our CRM solution, you will find the following benefits:

  • Management of lead generation efficiently
  • Identification of in depth information of the leads and customers
  • Builds relationship more than transactions
Contact us today to subscribe for a cloud based CRM Solution for your business!